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Obtaining Replacement Parts for Your Laptop?

halosfan asks: "I recently broke the LCD bezel (the plastic thing that holds the LCD and related wires together) on a laptop that I bought half a year ago. I checked eBay as well as a few online stores specializing in laptop replacement parts, but still couldn't find the replacement. I contacted the manufacturer, but they were absolutely useless. Local laptop repair shop said they wouldn't replace the bezel without replacing the LCD, which isn't acceptable. It is an extremely frustrating situation, as the bezel is a minor part that I otherwise couldn't care less about, but it is necessary to carry the laptop around. I am wondering what other ways are there to obtain a laptop replacement part? Also, any recommendations for manufacturers that are good about making obscure replacement parts for their laptops available to the general public?" Does your laptop manufacturer make it easy or hard to get the necessary replacement parts?

688 comments

  1. Ask Slashdot: I'm hungry by Anonymous Coward · · Score: 1, Funny

    An Anonymous Coward asks: I woke up this morning and once again I was hungry. I have heard of various solutions to this problems in the past and have even tried a few (eating, snacking, etc.) My question to the Slashdot community is this: What do you do when you're hungry? Are their any uber-geek solutions to this problem? I know I can't be the only one who experiences it."

    1. Re:Ask Slashdot: I'm hungry by polyp2000 · · Score: 1, Funny

      ...
      I thought flamebait was a bit harsh dude, I thought it was funny !.. The obvious answer is ... google ...

      Obviously there is / has been a lack of interesting submissions on slashdot today.

      You pose an interesting dilemma. My personal solution is kellogs cornflakes with a splash of fresh semi-skimmed milk (half fat) and a liberal sprinkling of sugar. I am sure other slashdotters may have a different preference. I hear Cheerio's or Chex are quite popular stateside.

      nick

      --
      Electronic Music Made Using Linux http://soundcloud.com/polyp
    2. Re:Ask Slashdot: I'm hungry by Anonymous Coward · · Score: 0

      You know that Kellog's corn flakes were scientifically designed to curb the sexual urge, don't you? What, are you still trying to cut down on the self-abuse?

    3. Re:Ask Slashdot: I'm hungry by Anonymous Coward · · Score: 0

      Personnally, I would rather have 2-3 good stories a day than the crapflood of stories that we get now every day.

      Ironnically, the trolls are what keep me coming back.

    4. Re:Ask Slashdot: I'm hungry by Anonymous Coward · · Score: 0

      Quite definitely this is a case of "whack".

  2. Everything is made cheap and unrepairable... by Aliencow · · Score: 5, Insightful

    Last time my Discman broke, they wanted to charge me over 100$ to replace the lil' spinny thingie inside of it because they'd replace the whole bottom part of it.. which includes the lens and pretty much all the electronics.. Laptops are the same, your best bet with a laptop is to take a good extended warranty and pray you don't need to use it..

    1. Re:Everything is made cheap and unrepairable... by BACPro · · Score: 5, Informative

      Extended warranty could be worthless too.

      Toshiba laptop with broken hinge and extended warranty...

      $75 for the hinge,
      $56 for four screws.

      Extended warranty invalid as the broken hinge was due to "misuse"

      BP

    2. Re:Everything is made cheap and unrepairable... by robslimo · · Score: 5, Informative

      Agreed. I've got a Toshiba 105CS (P5 at 75 MHz) still kicking since 1990-something. I've used the Hell out of it and, through no particular abuse of mine, eventually cracked out all around both hinges.

      Ebay is not the answer, extended warranty is no the answer.

      The answer is JB-Weld (www.jbweld.net) or a similar epoxy. It's the modern nerd answer to tape on your glasses. My old Toshi ain't much to look at, but it still works.

    3. Re:Everything is made cheap and unrepairable... by The_Systech · · Score: 5, Interesting

      This reminds me of something my Electronics teacher back in High School used to tell us. (Keep in mind this was back in the late 80's) He had been in the consumer electronics business practically for quite some time and the way he put it was this. Back in the early to mid 80's consumers started demanding a product that was cheap enough that if it broke, they could simply throw it away and buy a new one. Consumers began demanding "disposable electronics". Now they are getting it cramed down their throats. He told us the story of an unnamed consumer electronics firm that he had worked for where they designed a product that in theoretically would last 15-20 years without any component failures. Then they changed the specifications of two or three components so that they same product would have an average life expectancy of around 5 years. He ran an electronics repair business while he was teaching high school and he said that it was amazing to see now that people would bring some of these same products in to have him work on, and he could pinpoint the problem in 90% of the cases to one of those three parts.

      --
      To err is human, but to really foul things up requires a computer
    4. Re:Everything is made cheap and unrepairable... by Wuss912 · · Score: 3, Interesting

      funny i dropped my laptop and they replaced the screen no problem
      i even told them i dropped it
      you must have bought the wrong support option

    5. Re:Everything is made cheap and unrepairable... by General+Alcazar · · Score: 5, Insightful

      I never buy warranties. My thinking is this: Essentially it is a bet between me and the company giving out the warranty. They are betting that they won't have to shell out the bucks, and I am betting that they will. Since the vendor has way more data upon which to base their bet (it is their product), I am betting that it probably isn't a good deal for me to bet against them.

    6. Re:Everything is made cheap and unrepairable... by AchmedHabib · · Score: 2, Funny

      Which reminds me, I am just waiting for my 6 years old 29" Sony black triniton to break down so that I can buy myself a plasma screen. I just can't bring myself to swap the working tv with a flatscreen when comparing the quality of the picture.

    7. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 2, Funny

      Epoxy? Won't that unleash the stormtroopers the next time you go through airport security and they choose to run yours through the sniffer?

      I guess if you never plan to carry it on board, you might be OK with that. Otherwise you basically have to suck it up and buy a new one. It wouldn't surprise me if other solutions (like duct tape) caused similar problems at the airport.

    8. Re:Everything is made cheap and unrepairable... by l810c · · Score: 5, Informative
      Circuit City screwed me on my IBM laptop. The latch on DVD player stopped working causing the tray to pop out. This happened one time when I was pulling it out of my bag and the whole cd tray snapped off. They gave me the physical damage, misuse yadayada and screwed me out of my $480 3 Year Covers Everything Under the Sun fancy schmancy warranty I paid for.

      IBM wanted $450 for the DVD. I bought a wrong model on Ebay(my bad, but IBM's whole FRU thing will drive you crazy until you figure it out). Then I bought another that's showing a corrupt firmware(AS-IS, damnit).

      I've wasted hundreds of $ and time and I still have a otherwise nice Laptop with no DVD/CD player. I finally gave up and went out and bought a new one 2 months ago.

    9. Re:Everything is made cheap and unrepairable... by tomstdenis · · Score: 3, Insightful

      For some companies yes, but mostly the scam works like this.

      You have 100 people shell out 400$ for a warranty on a 1600$ laptop. 10 people may have to use the warranty so you make

      100*2000 - 10*1600 = 184,000$ or 1840$ per laptop. If you sell the laptop at a profit for only 1600$ you definitely make more than you're share off the warranties.

      So far I've had my laptop since October [ok so only three months] and it's been churning along fine. I can you one thing though, if my laptop dies before October 10th, 2006 I'll definitely be on them about the warranty.

      Chances are my laptop will die October 12th, 2006 at which point I'll probably be able to afford a new laptop. So I'll donate my laptop to someone [who can then shell out less money to repair it then a new laptop costs] and go on my way.

      The trick is to have a family lawyer available and treat your equipment properly [e.g. hard shell case, leave it off when not in use, don't turn the LCD up all the way, etc...]

      Tom

      --
      Someday, I'll have a real sig.
    10. Re:Everything is made cheap and unrepairable... by pinchhazard · · Score: 2, Informative

      I don't remember if it was a PS1 or PS2 but the ball bearings fell out of its spinny thingie, and I got the idea to replace it with the one from my old, broken Discman. I'm not a particularly fix-it inclined guy, but it was pretty easy to do the transplant. The Playstation works fine to this day. I'm sure an LCD bezel is less universal, but maybe you can find a replacement part off a junker.

      --
      Do you love freedom??? Do you love freedom!!! DO YOU LOVE FREEDOM!!!!!!!!
    11. Re:Everything is made cheap and unrepairable... by robslimo · · Score: 2, Interesting

      Nope. I've carried it through airport security many times, even after 9/11 with no complaints or extra attention.

      The explosives sniffers/analyzers are tuned to very fine spectrums of chemical fingerprint.

    12. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 2, Informative

      With plastic I usually take another chunk of plastic then fireup the soldering iron and melt the two halves back together using the chunk of plastic as reinforcing material.
      If you do all your plastic soldering on the inside portion you can often place the cracked pieces back together in such a manner that the crack can't even be seen unless you look real close.
      Just don't get any one portion of it so hot that it actually burns. The object is to get it to kinda ooze back together.

    13. Re:Everything is made cheap and unrepairable... by Alan+Cox · · Score: 4, Interesting

      I used "no more nails" on the crack on my palmax. Im not sure it was the right kind of glue for the job, but it sticks anything to anything. It doesn't actually look too bad.

      Unfortunately now the battery has died, and that one is *way* trickier to find. Ironically my old 486SX IBM PC110 Palmtop PC uses standard batteries that I can replace at any DV camera shop.

    14. Re:Everything is made cheap and unrepairable... by robslimo · · Score: 1

      I usually take another chunk of plastic then fireup the soldering iron...

      I've tried that, to no avail, quite a few times. Epoxy rules... and it's fumes don't burn out quite as many neurons as do the fumes from burning plastic.

    15. Re:Everything is made cheap and unrepairable... by Mr.+Piddle · · Score: 1

      Laptops are the same, your best bet with a laptop is to take a good extended warranty and pray you don't need to use it..

      Extended warranties are a waste of money. They cost a non-trivial fraction of the original purchase price of whatever they cover, and manufacturers and retailers love them because they are 99.99999% pure profit.

      It is wiser to never buy an extended warranty and take all the money saved to be self-insured for the occasional breakage, which will be rare. Of course, people buying electronics do live within their means, right? If not, then they have deeper problems to attend to than anything electronic in nature.

      --
      Vote in November. You won't regret it.
    16. Re:Everything is made cheap and unrepairable... by BoysDontCry · · Score: 1

      That wouldn't by any chance be a Toshiba Satellite 1750 would it? I've had to replace the hinges on mine three times now. Toshiba has paid it every time (the last two were not under warrantee), but it's pretty frustrating to have to take my laptop into the shop every 6-9 months.

    17. Re:Everything is made cheap and unrepairable... by pigscanfly.ca · · Score: 2, Informative

      Thats why I got an IBM "bumps and brusies warranty"
      I drop the thing , spill coffee on it (which has happend with every single previous laptop I have had) and they still cover the replacement.

    18. Re:Everything is made cheap and unrepairable... by Alan+Cox · · Score: 5, Interesting

      Whenever the guy in the shop offers you an extensive warranty ask him why. Then whey he talks about accidents point out you have insurance for that. He'll next talk about the product maybe failing, at which point you ask him if he's telling you the product is unreliable and crap.

      In the UK the household insurers have taken to offering equivalent insurance to the shops but at much better prices for product failure.

    19. Re:Everything is made cheap and unrepairable... by JacobO · · Score: 2, Informative

      When buying from The Sony Store, you can bargain them down further if you agree to an extended warrantee, to the point that you're paying around the sticker price including the warrantee. This indicates to me that they are not expecting the product to break within warrantee or at least pay out for the breakage.

    20. Re:Everything is made cheap and unrepairable... by slasher999 · · Score: 1

      I always buy Thinkpads for reasons just like this. IBM rules when it comes to service. Have a problem with a Thinkpad, give them a call, they ship you a box and a prepaid return label, and most of the time you get the machine back, fixed, under warranty, in under a week. Last I checked, IBM always includes a three year warranty on parts and labor for Thinkpads. Now granted, if you throw your laptop at your {husband|wife|girlfriend|boyfriend|dog} the damage probably won't be covered, but short of abuse everything else seems to be covered.

    21. Re:Everything is made cheap and unrepairable... by robslimo · · Score: 1

      It doesn't actually look too bad.

      I wasn't kidding about the "tape on glasses" effect of my patch job.

      I used wide-mesh fiberglass tape on top of a thin coat of epoxy, followed by another epoxy layer on each hinge. Not a repair that's expected to impress anyone but the occassional nerd.

      I've often said that the difference between country boys and city boys is the difference between bailing wire and duct tape... it takes epoxy to rise above those two and distinguish oneself as a geek.

    22. Re:Everything is made cheap and unrepairable... by ionpro · · Score: 4, Informative

      Dell CompleteCare. Covers accidents, and well just about everything. Perhaps it's just my local rep, but he said we could basically toss the laptop out the window and get a replacement, as long as we said it wasn't 'intentional'.

    23. Re:Everything is made cheap and unrepairable... by Suidae · · Score: 2, Informative

      Most battery packs use 'standard' size cells in a box. If you open the box you can usually obtain replacement cells.

      By standard I mean one of about 2 dozen sizes, not just the consumer sizes you cay buy at the grocery store.

      I have no idea what the battery for a palmax looks like, but there is a good chance that you can get suitable replacement cells for it.

    24. Re:Everything is made cheap and unrepairable... by Awptimus+Prime · · Score: 4, Interesting

      Were you issued the laptop from your employer?

      If so, your treatment will differ quite a bit from some Joe who bought his laptop on his own.

      My experience with Dell through work was completely different than with my personal equipment. Our helpdesk was able to get laptops replaced with no charge, even if they had obvious signs of abuse (droppage, etc).

      With my personal laptop, I was unable to have a similar issue corrected as the author, except the hinges that hold the screen on were badly constructed and managed to come apart after 6 months of use.

      My final solution was to swap the hinges from my work laptop onto the personal one, then getting Dell to fix my work system for free.

      Good thing the office issued Dell Latitudes, otherwise it would have been $89.. :)

    25. Re:Everything is made cheap and unrepairable... by iocat · · Score: 2, Informative

      Well, I threw my ThinkPad on the floor (stupid ethernet cable tangled around my foot) and I can confirm, IBM service rules. I had fork over for the LCD but it was fixed before they said it would be and they also were able to ship it back to a different location (where I was going on a trip). I arrived and my ThinkPad was waiting for me.

      --

      Dude, I think I can see my house from here.

    26. Re:Everything is made cheap and unrepairable... by AKnightCowboy · · Score: 2, Insightful
      Which reminds me, I am just waiting for my 6 years old 29" Sony black triniton to break down so that I can buy myself a plasma screen. I just can't bring myself to swap the working tv with a flatscreen when comparing the quality of the picture.

      Why would you want to go replace a perfectly good CRT with a plasma? Don't they have severe problems after 4 or 5 years? One of my CRT televisions is over 15 years old and still looks great so I'm not sure what the value is in upgrading to some insane $5000 TV is.

    27. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0
      That's true, but I use the warranty a bit differently. I buy it, then manage to fuck up the product without voiding the warranty (if you read carefully and know electronics, it's not hard) before the warranty runs out.

      Then, I get a much better replacement because they typically give you the store credit value of the product when you bought it and prices fall over time. I've been doing this for several years at best buy, and I just keep upgrading my home theatre and big screen television for a nominal fee every three or four years.

      FYI, home theatre sites are really good for screwing up televisions. Usually in the 'uber-tweaks' section, there will several things like "DO NOT PUSH THIS BUTTON IN THIS MENU. BAD THINGS HAPPEN THAT YOU WILL NOT BE ABLE TO FIX."

    28. Re:Everything is made cheap and unrepairable... by Koyaanisqatsi · · Score: 1

      now the battery has died

      If you have some skill with the soldering iron and basic electronics knowledge (or a friend who does, for that matter), it's pretty easy and cheap to take your battery appart and replace the individual cells inside it.

      On older laptops they are just a bunch of standard NiCads strapped together in a series/parallel fashion, no big deal (except that you must be carefull soldering as they can't take much heat).

      Newer batteries can be more challenging, I don't know - never did this to any other than the old ones - but still worth the shot.

      Be carefull to replace the cells w/ similar ones.

    29. Re:Everything is made cheap and unrepairable... by ultrapenguin · · Score: 1

      I got a Toshiba Satellite 2545XCDT with the screen hinges that became too lose after about a year of use. Since it was too much trouble to get them replaced, I put it on my desk at work, propped a heavy lcd monitor stand behind it, and haven't moved it since. It gets huge uptimes.

      On the parts note, Toshiba will NOT (of course) sell you replacement parts for their notebooks. You either take it to authorized toshiba repair center or mail it to them (depending on warranty).

    30. Re:Everything is made cheap and unrepairable... by dandyman38 · · Score: 1

      Ahh yes. Repairing my girlfriends Compaq laptop power source will cost 300 dollars. Getting into the laptop is impossible (I cannot find this mythical pressure point that people refer to and I also cannot "fake it" and center the power input so we can charge it back up.) The part that really sucks is that the computer was purchased for 350 dollars, yet buying one today will set me back 1.8 g's.

    31. Re:Everything is made cheap and unrepairable... by Dogtanian · · Score: 5, Insightful

      Essentially it is a bet between me and the company giving out the warranty.

      The other reply to this post sort of indirectly said this, but to put it more simply:-

      In theory what you say is true, but relies on money having the same 'value' to everyone. Of course, if I'm penniless (and, say, need something to eat), $2 will be 'worth' more to me than it would be to a millionaire.

      Would you risk everything you owned on a double-or-nothing bet; even if the odds were 60:40 in your favour? Probably not.

      It has been shown (don't ask me for a reference for this) that the value of money is logarithmic compared to the amount you already have.

      So a big insurance company can make a profit with little risk, even if the odds are only *slightly* skewed in their favour, and the small guy who doesn't have tons of cash in the bank will accept this (otherwise) unfair bet as protection against him being destroyed by a single disaster.

      --
      "Slashdot - News and Chat Sites Deviant". (Click "homepage" link above for details).
    32. Re:Everything is made cheap and unrepairable... by Forge · · Score: 1

      Dell has the option of buying "Compleat Care" waranty. This costs a little more than the regular 3 year waranty but it explicitly covers you for everything but fire and watter.

      What this means is the kind of damage that dosn't typicaly destroy the entire system has waranty protection.

      --
      --= Isn't it surprising how badly I spell ?
    33. Re:Everything is made cheap and unrepairable... by llzackll · · Score: 1

      I highly recommend the extended warranty or service plan especially on a laptop. I didn't believe in them until I started working at a place that does repairs on these items. You would be suprised how many people are screwed because they didn't get the service plan.

      The hinge should be covered. We replace broken hinges all the time under warranty. I would have went to a different location and gotten a second opinion.

    34. Re:Everything is made cheap and unrepairable... by Clod9 · · Score: 3, Interesting

      Sometime in the 80's, manufacturers found that the American consumer would pay for cheaper products that don't last as long. There are still some people who would rather pay more for a product that lasts longer, but a company can't build two separate products for the same niche...so the "extended warranty" was created for the latter group, who wanted some assurance of a longer product life.

      Unfortunately, the presence of an extended warranty has no effect on the quality of the product itself. It's just a way for a manufacturer or a retailer to use one product to appeal to both audiences.

      This is somewhat related to product enhancement...in the 80's and 90's, people saw their computers becoming "obsolete" so fast that the working lifespan of the physical product wasn't an issue. In the last few years, many people have started realizing that what they have is good enough. But America is in love with cheap consumer electronics, and the manufacturers have adjusted accordingly.

      slightly o.t.: I remember an experiment Sears did with screwdrivers -- they carried USA-made ones that they'd been selling for years, at several dollars each. Alongside, they sold similar screwdrivers, made in China, for $1 each. Both carried the famous Sears lifetime replacement guarantee. I'm sure the rate of return on the latter was higher, but not enough to impact profits -- because they're still selling them.

    35. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      The way I see it is that the people that don't use the equipment much loose out (i bet half of the laptops sold are put in a cupboard somewhere) whereas I use my equipment very heavily. With my AppleCare (199) warranty I've already had one battery replaced (90 value, to me at least) and I'll be getting another one as-well as this one is rapidly depleting...

    36. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      The way I always explained it, and we were required to, was yes it's high margine for us, yes most people won't use it, but with all the millions of these that are manufactured stuff just goes wrong. So the extended warrenty is about peace of mind. You're buying so you don't have to worry about the item. If you don't worry about things like that, it's probably not for you. If you're the worrying kind, it's not a lot of money.

    37. Re:Everything is made cheap and unrepairable... by lordrich · · Score: 1

      I'd have to agree there. Once you can convince them you need something replacing they'll send a guy out next day to swap it over.

      "My hard disk is dead and it's still under warranty"
      "Can you run the diagnostics utility for me"
      "But it's not recognised in bios, that won't help"
      "I need you to run it anyway" ...
      "Error, no hard disk detected"
      "We'll send you a replacement tomorrow morning"

    38. Re:Everything is made cheap and unrepairable... by scalveg · · Score: 1

      Not sure it's the right kind of glue?

      http://www.thistothat.com

      Tricky-to-find laptop batteries?

      http://www.batteryjuice-batteries.com/

      So, what OS do you run on that 486SX palmtop? :-)

      Chris Owens
      San Carlos, CA

    39. Re:Everything is made cheap and unrepairable... by Frank+T.+Lofaro+Jr. · · Score: 1

      Just pay for the repairs via a credit card and do a chargeback the next time something like that happens.

      --
      Just because it CAN be done, doesn't mean it should!
    40. Re:Everything is made cheap and unrepairable... by Zeinfeld · · Score: 2, Insightful
      Which reminds me, I am just waiting for my 6 years old 29" Sony black triniton to break down so that I can buy myself a plasma screen. I just can't bring myself to swap the working tv with a flatscreen when comparing the quality of the picture.

      You may be waiting many years then. You would be pretty unlucky to get less than ten years use out of a Sony Trinitron. They build those things pretty damn well.

      Over Xmas I spent some time looking for a replacement for my parent's 14 year old Sony TV. The tube was fine but the tuner had some wierd fault (intermitent). In the end just got a new tuner box with the latest HDTV and the thing worked fine. This was in the UK and they have really good HDTV coverage now, 20 channels all for free, well the cost of the BBC license (#100 a year, $180 in US money at Bush era exchange rates)

      We looked at new TVs but it was really clear that now is a lousy time to buy a TV. You either get a CRT TV which will be bulky and obsolete in 3 years or you plonk down $$$$ for plasma or LCD.

      Wait two or three years and large flat panel displays will be as cheap as CRT is today or cheaper. They are pricey today only because of the volume thing and the kewlness premium. Intrinsic cost of manufacture and distribution of flat panel displays is much, much less than for CRT. They are much simpler designs.

      --
      Looking for an Information Security student project suggestion?
      Try http://dotcrimeManifesto.com/
    41. Re:Everything is made cheap and unrepairable... by Brushfireb · · Score: 1

      Have you had to do this recently? Dell support sucks hardcore these days, they are trying to cut costs... Not to mention most support is in india.

      I have had to do this with a number of clients. Now I only deal with IBM. They dont dick around.

    42. Re:Everything is made cheap and unrepairable... by devnulljapan · · Score: 1
      ...he said we could basically toss the laptop out the window and get a replacement, as long as we said it wasn't 'intentional'.

      Call me when you've tried this and it works. My guess is BZZZZT! goodbye warranty, goodbye laptop.

    43. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      Get a job doing hardware tech support and get the company to pay for it :-) :-)

    44. Re:Everything is made cheap and unrepairable... by tom+taylor · · Score: 1

      It's not technically HDTV, it's just Digital TV, which is MPEG 4. HDTV is High Definition, and a slightly different system, although I'm not sure about codecs and the like.

      </nick pick>

    45. Re:Everything is made cheap and unrepairable... by lordrich · · Score: 1

      It was around July that happened, and we're in the UK if that makes a difference. Plus Dell laptops are built to be taken apart, which is more than can be said for the Vulcan I gave up on fixing over New Year.

    46. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 1, Funny

      But they also know that you know that they know more than you know so they bet that you bet.

      But now you know it that they know it that you know that they know more than you!!!

    47. Re:Everything is made cheap and unrepairable... by FuegoFuerte · · Score: 1

      Most battery packs use 'standard' size cells in a box.

      This part is true... Standard cells they certainly are.

      If you open the box you can usually obtain replacement cells.

      HAHAHA Have you ever done this with a recent (Li-Ion) battery? Sure you can open 'em up and find out what standard cell they use, but how do you go about getting replacements? Trust me, I've spent hours of time on phones to manufacturers, distributors, wholesalers, etc. trying to track down the proper LiIon cells for things. The only places I could find that would sell the batteries would only sell them in quantities of at least 100 units. Most places want some kind of battery pack design they can look at to make sure you aren't going to blow up the cells and turn around and sue them. In all honesty, it's probably easier to buy a fully automatic weapon in Australia than it is to buy a LiIon cell in the US.

      All that said, if there is a decent reputable supplier of the things, I'd be very interested in finding out about them if you could give some info.

    48. Re:Everything is made cheap and unrepairable... by gui_tarzan2000 · · Score: 1
      --
      Have you hugged your penguin today?
    49. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      i used to work for dell in tech support. we had lots of training on all the various warranties.

      complete care covers EVERYTHING. including misuse and spills.

      like someone else said, as long as you say it wasn't intentional, they will repair/replace it no questions asked.

      you must however, get complete care as soon as you purchase the pc.

    50. Re:Everything is made cheap and unrepairable... by DRue · · Score: 1

      Did you try digikey.com?

      They have a huge inventory, and will ship one unit of anything.

    51. Re:Everything is made cheap and unrepairable... by Wolfrider · · Score: 1

      > I've often said that the difference between country boys and city boys is the difference between bailing wire and duct tape... it takes epoxy to rise above those two and distinguish oneself as a geek.

      --True UberGeeks use baling wire, Duck tape AND epoxy in the proper amounts to establish Redundancy!

      (And then they pay the Duck to watch it for a while to make sure nothing breaks!)
      :b

      --
      .
      == WolfriderV6 == I'm willing to admit that *I just might* be wrong... Are you??
    52. Re:Everything is made cheap and unrepairable... by cowbutt · · Score: 1
      Ha! I have a ~21" Finlandia (who?) CRT TV that I've had just over six years. Oh, and I bought it ex-rental for 130GBP. I suspect it had been in service for 3-5 years before I bought it.

      Apart from a slightly flaky power button, it's still running fine. I suspect that it's actually a Nokia (who else makes TVs in Finland?)

      --

    53. Re:Everything is made cheap and unrepairable... by RobinH · · Score: 4, Funny

      Whenever the guy in the shop offers you an extensive warranty ask him why. Then whey he talks about accidents point out you have insurance for that. He'll next talk about the product maybe failing, at which point you ask him if he's telling you the product is unreliable and crap.

      This proved to be a lot of fun when we were out shopping for a small second vehicle. We had decided on a Nissan Sentra, because it was highly regarded as very reliable, and a good buy, and I didn't want to worry about my wife being stranded anywhere while I was out of town. So we go and talk to the dealer, and he spends half an hour telling us how great the mechanical system in this car is, that the average lifespan of Nissan engines are about 14 years, and since we were buying a base model, there was little if anything to go wrong with it, other than the air conditioner.

      Then after we signed on the dotted line, we are taken into the back room where this woman tries to sell us an extended warranty. I should mention that the standard warranty is 5 years on the powertrain and 3 years on everything else, and we were only getting a 4 year lease. So here she is selling us an extended warranty for 48 monthly payments amounting to $2000. I told her that our salesman, Mike, just said we'd never have a problem, these are very reliable cars, and the only thing that could go wrong after the 3 years and cost us money was the air conditioner, and I was pretty sure I could replace the whole system for under $1000. She looked pretty mad. She said, "do you think that a car with 10,000 mechanical parts isn't going to have one mechanical problem?"

      I told her she needed to have a word with Mike.

      --
      "I have never let my schooling interfere with my education." - Mark Twain
    54. Re:Everything is made cheap and unrepairable... by craenor · · Score: 1

      Also, if you have a Dell portable system, you can contact Tech Support and get any part numbers you may need. Then they can transfer you to spare parts where you can purchase any replacement parts you may need or want. Including down to component plastics like bezels, memory doors, etc.

      And yes, Complete Care covers everything except for Loss, Theft or the system being involved in a building fire. As long as it was an accident (not intentional) it's covered. I've seen systems with bullet holes replaced for Police Departments.

    55. Re:Everything is made cheap and unrepairable... by misterpies · · Score: 3, Insightful


      >> If you're the worrying kind, it's not a lot of money.

      Actually, the problem is that extended warranties do cost a lot of money. They're mostly just cash cows for the manufacturers. Eg. for the cheapest $1000 iBook, AppleCare is $250 - that's 25% of the list price to extend the warranty from 1 to 3 years. By the end of the first year your $1000 laptop will only be worth around $500 anyway. So effectively you've spent $250 to insure something worth $500 at the time the insurance kicks in. And by the end of the third year the laptop will probably be worth less than $250.

      Yes, if it breaks down in that time and you have the warranty, you'll be ahead. But think, how many consumer electronics are you going to buy over your lifetime? What proportion of those will break in the extended warranty period? Under 10%, I'd hope. But you're paying around 50% of the value of the item at the time the warranty kicks in. That's what I call a rip-off, not peace of mind.

      Here's a suggestion. Every time you buy something new, instead of buying the extra warranty, put the same amount into savings. In a couple of years, you'll have saved enough to cover any repairs that might be needed. In 20 years you'll be able to retire.

      --
      The author of this post asserts his moral rights.
    56. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      and treat your equipment properly [e.g. hard shell case, leave it off when not in use, don't turn the LCD up all the way, etc...]


      Reminds me of my dad. He leaves his laptop on almost all the time, never turns off the screen, keeps his chess program running all the time at 100% CPU in the background, has bits of dirt from his bag all over it, never cleans the LCD, takes it everywhere.

      And I just know that laptop is gonna last him for the next 5 years or so. Lucky :-/

    57. Re:Everything is made cheap and unrepairable... by Maxwell · · Score: 1

      you can read why this generally does not work here:

      http://www.laptopsforless.com/norefurbs.html

      these guys have LOTS of replacement batteries.

      JON

    58. Re:Everything is made cheap and unrepairable... by neurojab · · Score: 1

      Good point.

      I liken having an extended warranty to taking out life insurance on your children. If you really couldn't afford to bury them (should the unthinkable happen), you take out life insurance on them.

      Likewise, if you really can't afford to be without your appliance for an extended period, and can't afford a new one, you may want to consider the extended warranty.

      Of course, the wiser course of action would be to take the money that you would spend on extended warranties, life insurance for kids, etc... and put it all into an emergency fund, and dip into it only when absolutely necessary. Unfortuantely this requires much more restraint than the average consumer can bear.

    59. Re:Everything is made cheap and unrepairable... by billatq · · Score: 1

      Yeah, this is completely true. I remember that Dell replaced a broken 1600x1200 LCD (we're really not sure why it broke--the guy thought it might have been humidity or something) the very next day after I called. Even better was that it was fixed the next day becauase they had to overnight the LCD to college station.

    60. Re:Everything is made cheap and unrepairable... by internic · · Score: 1

      Do you feel the same way about car insurance?

      It really all depends on whether it's a bet you can afford to lose. It's true that on average they win out, but it's about protecting yourself from an eventuality that you would not be able to deal with, e.g. paying for expensive repair/replacement of a laptop you really need for your day to day life.

      --
      "You call it a new way of thinking; I call it regression to ignorance!" -- Operation Ivy
    61. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      That's definitely been my experience as well but I've been on the other side of the phone as well and know that there are often asinine procedures the techs have to go through in order to replace something.

      That said, I had a problem similar to the one the author had with my Dell laptop about a month ago (part of the hinge broke) which happened to be about a month after my warranty had expired. The tech I talked to gave me the phone number for the Dell Spare Parts division (I've lost it since, but a quick Google search suggests it is 800-372-3355 Ext:6-9937). They were not able to ship the exact part I needed by itself but were able to send me the display backing which included this part for about $38, I believe.

    62. Re:Everything is made cheap and unrepairable... by tomstdenis · · Score: 1

      Hehehe yeah. Don't forget that "shit happens" too. You might get a power spike and boom, no more computer. Or the fan might cease up and no more cpu or the flourescent [sp?] tubes may be shit and boom LCD dead, etc...

      My gameplan is todo weekly backups. Then if say my LCD or cpu or whatever dies I'll snatch my HD out of the laptop, send it in for repair [locally I might add] and even if they replace the whole unit I still have my harddisk which is really all that matters.

      Tom

      --
      Someday, I'll have a real sig.
    63. Re:Everything is made cheap and unrepairable... by tep-sdsc · · Score: 5, Insightful

      Yeah, Sony Trinitons are pretty indestuctable, especially the mid-80s XBR (semi-pro) line.

      We have a 27" XBR that was purchased in December 1985, with all kinds of inputs, including digital RGB, and its still just fine.

      So, when I needed two new TVs this Xmas, guess what I bought? The 36" and 21" have joined their older sibling and all is well, and I know I'll never have to have them repaired.

      As for plasma/LCD, why? Just because they are available doesn't mean that your CRT TVs are obsolete. I love to buy at the back side of the tech curve. Home computers are ~1Ghz, CRT monitors, 80G drives, 32x CD-ROM instead of 52x, etc. I've got 1 and 2 year old Palm/Handsprings and they work just fine.

      I love to allow other people to pay the development and launch costs of new products.

    64. Re:Everything is made cheap and unrepairable... by bogie · · Score: 2, Insightful

      You just got a bad drive that's all. Maxtors, Western Digital, Seagate, Samsungs etc ALL go bad. I have a few different Maxtors running at my house that have been on 24x7 for years with no problems Swear off Maxtor if you want, but going to WD or Seagate isn't going to keep you from getting any more bad drives. That's just the way it goes.

      --
      If you wanna get rich, you know that payback is a bitch
    65. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      JON

      Yes?

    66. Re:Everything is made cheap and unrepairable... by General+Alcazar · · Score: 1
      I feel that way about buying extra warranties for my car, but not for insurance. I know they are both a type of insurance, but they are different forms. Auto insurance usually insures you for things beyond your control, like another driver damaging your car, or you damaging someone else with your car. In that case, yes, I definitely want insurance for the possibility that I might do a huge amount of damage to someone else that I would not be able to pay for.

      But that is not what warranties usually cover. As far as I undertand it, warranties usually protect you against the product breaking through no fault of your own. You can probably buy warranties that cover theft and damage for which the buyer is at fault, but for the sake of semantics, I would put that into the category of insurance.

    67. Re:Everything is made cheap and unrepairable... by kfg · · Score: 1

      Indeed. Perhaps it is just your local rep.

      Tell me, what does it say in the contract?

      Rule number one: The rep is not your friend
      Rule number two: The rep's job is not to inform you
      Rule number three: The rep's job is to extract money from you by whatever means won't get the company charged criminally
      Rule number four: "Hey, but that would mean he was lying!"
      Rule number five: Please return to rule number one and press start again

      Thank you for calling Dell, and have a nice day.

      KFG

    68. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      See that's the point. It's not for you. The money is better spent in savings.

      But if you're the type to always look over your shoulder, or waiting for the other shoe to drop, that money buys permission to not worry. (There's something to be said for buying things on AmEx too.)

      No one should play the lottory either from a statistical point of view. But many do, that dollar they'll never see again is permission to dream of a better life while they slog through what ever crap they've got to contend with over a week. What's that worth? Not to you, to THEM.

      The fact that those extended warrenties are high margin also gives you a little wiggle room. If you'd kind of like the idea of it, and the store in question is failing you in some way. Welcome to the barter economy. It's time to play let's make a deal.

    69. Re:Everything is made cheap and unrepairable... by aminorex · · Score: 1

      Ciruit City screwed me on a Compaq 1900XL-163,
      which was on extended warranty. Someone should
      file a classaction suit against Compaq for this
      model, which has a defective friction hinge
      design, and against Circuit City for dishonoring
      their extended warranty terms.

      Of course, all the money would go to the lawyer,
      but at least the evil doers would be punished.

      --
      -I like my women like I like my tea: green-
    70. Re:Everything is made cheap and unrepairable... by gte910h · · Score: 1

      For some companies yes, but mostly the scam works like this

      This is the "scam" that all insurance is based upon. One should never buy these warrenties if one has large cash reserves to draw on in case of accident, and one should always buy them if one does live paycheck to paycheck and the thing can't be lived without. I'd definitly buy one of these if I was supporting myself though college at a shitty job.

      This is the same reason many millionaires have the exact same car insurance I do: The shittiest, cheapest liability/Medical/etc with a cheap $1 a month umbrella policy (for catastrophic medical damages). They have the reserves to handle anything less, and the collect the interest on the money erstwhile.

      The only tricky part of these is that middle ground where varience of something breaking is annoying, yet the cost of the warrenty is still meaningful.

      --
      Want to see every step I took to start my company? http://www.rowdylabs.com/blogs/pitchtothegods
    71. Re:Everything is made cheap and unrepairable... by gte910h · · Score: 1

      You're talking about the kelly criteron as explained here

      --
      Want to see every step I took to start my company? http://www.rowdylabs.com/blogs/pitchtothegods
    72. Re:Everything is made cheap and unrepairable... by tomstdenis · · Score: 1

      True dat. In my case the warranty was 25% of the cost of the laptop itself, however, as it stands now I can't afford to buy a new one. I need it for school + work + projects which means I had to get a warranty.

      Though I dunno if your logic works. Even if you can afford to buy a new laptop if it breaks it's still cheaper to use a warranty.

      Since my warranty is all parts + labour from FutureShop I doubt they will burn me if it breaks [that is, not by my fault].

      Tom

      --
      Someday, I'll have a real sig.
    73. Re:Everything is made cheap and unrepairable... by ktheory · · Score: 1

      On the topic of insurance, it's a common misconception that insurance companies make most of their profit by charging a higher premium than what they have to pay out.

      In fact, most of their profit comes from investing your premium until they have to pay you back. Historically, the stock market increases about 8% per year. We'll assume that insurance companies can get 8% interest per year.

      So, going back to the above example, if 25 out of 100 people make a claim for a new laptop, the insurer would pay out exactly what it took in. But, say the laptops broke after 18 months. The insurer would have made

      [(1.08)^1.5 - 1] * 40,000 = $4894.75 just from investing your premium in the meantime, or about $50 per laptop. Even if they don't gouge you on the premium, it's a nice source of extra profit in an already competitive market.

      Bear in mind that this is the main source of profit for large-scale insurance companies with a lot of statistics to make informed predictions and competition from other insurers.

      In the case of insuring your consumer electronics, the premium is likely higher because it's a riskier kind of insurance, and their is little competition.

    74. Re:Everything is made cheap and unrepairable... by ionpro · · Score: 1

      Well, I might agree with you, except a friend of mine just sat on his laptop, broke the screen, and the guy replaced it no questions asked. I work for the ITS department, and as far as I know, this rep has _never_ turned down a repair.

      I should mention the unique situation I have. I work for a top-20 university as a student employee in the ITS department. We deal with software, but everyone always calls us for hardware too. Every engineering student at this school is forced to buy a $2800 laptop with a four year completecare warranty. Dell is _very_ good about their service, seeing as they don't want to lose a seven million dollar per year contract.

    75. Re:Everything is made cheap and unrepairable... by Grishnakh · · Score: 2, Informative

      Unfortunately, as well as a lot of older products are made, they still aren't immune to desirable newer features.

      For instance, your 15 year old CRT probably has a 4x3 aspect ratio and only supports standard NTSC interlaced video (480i I believe). So it's already stuck with crappy resolution and a poor refresh rate, and if you watch movies in letterbox the resolution will be even worse. Newer high-end TVs have progressive scanning, higher resolutions (540p, 1080p), and 16x9 aspect ratios, all of which are supported by sub-$100 DVD players now. Sure, the newer equipment may not be nearly as reliable or durable, but watching a high-resolution wide-screen movie sure is a lot nicer than watching it with crappy resolution (especially if you're like me and you can hear the annoying 15 kHz buzzing of standard resolution sets).

      My point is that as well-made as something may be, there's going to come a point when technology offers something that you'll really want. I'm sure there were some cars made in the first half of the 20th century that were extremely well-built, but these days you really want a car that can handle 80 mph decently and gets over 15 mpg, and sticking with an antique simply won't get you that.

      On the other hand, sometime the new-technology products are made so horribly and with a built-in business model that's so crooked that you don't even want to bother. That's where I am with printers; ink-jets are a total ripoff because of the ink cartridge costs, and most of the sub-$5000 laser printers have terrible reputations for reliability. So many people pine for the old HP laserjets (series II and III) that I'm thinking of buying one of those off ebay instead of trying to find a "modern" printer that won't need a replacement drum in 6 months which costs almost as much as the printer did.

    76. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      Oh I hear ya!
      I've had pretty good luck with Maxtor, and terrible luck with WD. a number of drives just fizzled out (after only a few years!) where all my Seagate, WD and IBM SCSI drives are running strong. Any Seagate drives I have that die, I've gotten RMA'd and replaced.

      You just need to learn which drives to avoid...

    77. Re:Everything is made cheap and unrepairable... by letchhausen · · Score: 1
      However contacting Dell for anything out of warranty is annoying, they want the entire history of your laptop and all your credit card info and address before you can even ask them about a part....I just want to buy a BIOS battery and I feel like I'm taking out a mortgage on a house......they won't even tell you how much a part is or whether they have it till they have you locked in their sites.....

      --
      Hey, you think your house is cool?
    78. Re:Everything is made cheap and unrepairable... by decepty · · Score: 1

      Dell just brought their support back to Texas after losing the "No. 1 in Customer Service Surveys" spot for a while. I think it got posted on /. a while back...

      --
      Be careful! Bears shouldn't consume large furry dogs.
    79. Re:Everything is made cheap and unrepairable... by gte910h · · Score: 1

      Even if you can afford to buy a new laptop if it breaks it's still cheaper to use a warranty.

      Naw, its not when you look at it the right way. When you have a sufficently large amount of money, you are only looking at expected value of an investment. Lets say a laptop costs $1000. If the warrenty is $250 and there is a 25% chance you'll have to pay for at least 250 for repairs over the life of the warrenty, its a better idea to put the money elsewhere. Your chance of needing a repair X the cost of the repair is almost guarenteed to be less than the warrenty. Otherwise the company would charge more for it.

      --
      Want to see every step I took to start my company? http://www.rowdylabs.com/blogs/pitchtothegods
    80. Re:Everything is made cheap and unrepairable... by kfg · · Score: 1

      I understand.

      Does your contract read as the other gentleman's does?

      KFG

    81. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0
      I'd say the companies that actually make something easily and cheaply repairable are few and far between, and I agree from the other posts that this seems to be on purpose for certain items.

      That's why companies like Mt. Zefal (bicycle pumps, etc) are cool. I had a 10 year old pump, that stopped working. Went to the bike shop, and they had a replacement part. Total cost was $2 USD. yeah, I'm one of those people that hates to throw stuff away, especially when 90% of the item is fine.

    82. Re:Everything is made cheap and unrepairable... by decepty · · Score: 1

      and it's fumes don't burn out quite as many neurons as do the fumes from burning plastic.

      but they're not nearly as fun!

      --
      Be careful! Bears shouldn't consume large furry dogs.
    83. Re:Everything is made cheap and unrepairable... by j14ast · · Score: 0

      IBM is the only company i know where you can get a part i needed a one of those flat cable things (looks like a transperency with wires embeded in it for a laptop that was nearly 12 years old and ibm was still selling it on thier website now thats impressive i knopw company who donk keep drivers up that long!

      PS It was the cable that conected the lcd to the motherboard for a 712 c butterfly it was 12 dollars bring the cost of that laptop up to a grand total of 13 dolars and its what im typeing on now

      --
      Damn the man!
    84. Re:Everything is made cheap and unrepairable... by SlickDonkey · · Score: 1

      Read the fine print in your warranty if you're not satisfied. With my projection TV I bought at Best Buy, the warranty specifically says you can cancel at anytime and get a prorated refund.

    85. Re:Everything is made cheap and unrepairable... by jonfelder · · Score: 1

      It's only wiser in hindsight.

      That is to say that after the extended warranty is up and you've not made a claim you may think, "Gee I should've put that money in an emergency fund."

      However, unfortunately, life doesn't work that way. An extended warranty is not like having life insurance on your kids. With life insurance on the kids, you will only be making a single claim. An extended warranty of this nature would for example only cover you if the laptop was a total loss (i.e. stolen, burned up, etc).

      An extended warranty is more like having health insurance. It covers everything -BUT- a total loss. This means that you may make several claims over the life time of the policy. In fact the only thing an extended warranty will not cover is something like theft or fire that results in a total loss.

      Why is the distinction important? Well, if extended warranty coverage were like life insurance then you could budget accordingly. That is to say, you could have an emergency fund instead of the warranty so that if your laptop craps out you get it repaired or get another one. The problem is, what happens in this instance if in one month the repaired/new laptop craps out again? Most likely your budget hasn't accounted for this. Now if it were your kids dying, this wouldn't be a problem because this can't happen. They can only die once and you're not likely to get replacement kid within a month.

      The extended warranty, like health insurance, helps you out here. It doesn't matter how many times you have to send the thing back, you're covered. You may not have life insurance on your kids, but I certainly hope you have health insurance for them (or are sufficiently wealthy enough to cover all possibilities including lingering illness).

      It's only a waste of money if you don't get to use it...however if I could see into the future to know that, I'd be quite a wealthy person right now.

    86. Re:Everything is made cheap and unrepairable... by Zeinfeld · · Score: 2, Interesting
      As for plasma/LCD, why? Just because they are available doesn't mean that your CRT TVs are obsolete.

      $3000 plus for a TV is a heck of a lot, but $3000 on home repairs or decorating vanishes pretty damn quick.

      I suspect that quite a few of the people buying plasma TVs are doing so because it is cheaper to buy a plasma TV at current rates than to try to work a decent sized CRT TV into a decor scheme.

      My Sony Wega works really well in the corner we have put it in, but there is no way we could have a CRT TV of any decent size in any other room downstairs. The original plan was to mount a plasma screen in the library over the fireplace.

      On the HDTV thing, don't be too sure that the high definition feature is going to be the most important one. I can see the point of HD movies - HBO in high definition is a no-brainer. But CNN, CNBC and PBS? I just don't see the value add HD gives for monster garage or the new yankee workshop.

      The real value of going digital is to have more over the air channels. In the US that is not a big thing since you can get 200 channels on satelite and at least 40 odd on most cable networks.

      Looking at what they have deployed in the UK today you can see real value and a workable business model. I don't see any coherence, value or business model for the US HDTV scheme.

      --
      Looking for an Information Security student project suggestion?
      Try http://dotcrimeManifesto.com/
    87. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      The Dell Complete care is great and they do what they say. Mine drown and they still replaced it.

    88. Re:Everything is made cheap and unrepairable... by bscott · · Score: 3, Funny

      > (my bad, but IBM's whole FRU thing will drive you
      > crazy until you figure it out

      There's somebody who's figured it out?

      This is OT, but the IBM part number system is legend amongst repair depot techs... my best story about it involves a 3-day odyssey of trying to find the right part number to order a replacement floppy drive for a PS/1. Hours on the phone just trying to find the right department (and I had the special support numbers and access codes they give to places which do warranty work for them), etc etc - skipping to the climax, I was on a conference call with 3 different IBM employees (in 2 diff states), and they were ALL arguing over what the part number was. The best bit:
      guy#1 - "I just asked my supervisor and he's sure this is the right number."
      guy#2 - "I AM your supervisor, and I'm telling you it's not!"

      Anyhow, we eventually got the right drive. (I couldn't use just any one 'cos the button had to fit through the bizarre bezel of the cabinet)

      --
      Perfectly Normal Industries
    89. Re:Everything is made cheap and unrepairable... by homer_ca · · Score: 1

      I've ordered from Dell Spare Parts too, and for case pieces they are reasonably priced. I dropped a Dell once and cracked the rear bezel that covers all the ports (fortunately the only thing that broke). It was only $15 for a new one. They even had an online parts catalog with diagrams, but I can't find it any more since they redid their website. Of course, other parts like LCDs and motherboards are still ridiculously expensive.

    90. Re:Everything is made cheap and unrepairable... by tomstdenis · · Score: 1

      That's true in general. Not for *me* though. I seem prone to buy lemons even from fairly repudible local companies [though no problems from FutureShop yet].

      Still for most students and people paying off student debt I'd say a warranty is a good bet.

      Tom

      --
      Someday, I'll have a real sig.
    91. Re:Everything is made cheap and unrepairable... by Brushfireb · · Score: 1

      This was for business laptops, if I recall correctly. Their desktops and Inspiron notebooks are still in India...

    92. Re:Everything is made cheap and unrepairable... by gte910h · · Score: 1

      Oh yeah. I would agree :) For laptop sized purchases, its still a signifigant expense to people like you and I (My student debt is in CC's instead of loans, I'm tempted to go back to school just to roll that over).

      --
      Want to see every step I took to start my company? http://www.rowdylabs.com/blogs/pitchtothegods
    93. Re:Everything is made cheap and unrepairable... by neurojab · · Score: 1

      I'd say extended warranties are always a waste of money... As the previous poster pointed out, the seller of the warranty knows how often their products break, and is quite sure they'll make a hefty profit off the warranty. The odds that it will work out in your favor are extremely slim. This is true even with high-maintenance items like American cars. The warranty will expressly not cover (in fine print) anything that's likely to break. Extended warranties are a sucker's bet.

      It's too bad that anyone is in such dire straits that they think they need one.

    94. Re:Everything is made cheap and unrepairable... by RLaager · · Score: 1

      As the grandparent of this post indicated, all hard drive brands have their issues. I've had great luck with Western Digital drives and terrible luck with Maxtors.

      By the way, I'm assuming you meant Maxtor instead of "WD" in "all my ... drives are running strong."

    95. Re:Everything is made cheap and unrepairable... by eam · · Score: 2, Interesting

      > So many people pine for the old HP laserjets
      > (series II and III) that I'm thinking of buying
      > one of those off ebay instead of trying to find a
      > "modern" printer that won't need a replacement
      > drum in 6 months which costs almost as much as
      > the printer did.

      That's what I did. I didn't have to buy them, they were given to me by someone who wanted to get rid of them. They each were experiencing a jam at the pickup roller. Easily fixed with a kit from fixyourownprinter.com. One has been in service for over a year since then with only one problem. A screw fell out. I put the screw back in & it is back in service.

      I also have a Laserjet 4 & a Laserjet 4+. Another giveaway ;-). One of them was no longer in use because it didn't work. Replacing the toner cartridge corrected the problem ;-)

    96. Re:Everything is made cheap and unrepairable... by cooley · · Score: 1

      WTF?!? I'm not jangling your chain about your Dell comment, I've been doing this shit for years and Dell's TS gets worse with each turn around the sun.

      That saod, WTF do you mean IBM doesn't dick around?!? They INVENTED dicking around! Also, many of the TS people that Dell sends out to you are contracted to Dell, but actually work for IBM....

      --
      Just then the floating disembodied head of Colonel Sanders started yelling Everything You Know Is Wrong!-Weird Al
    97. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      Check out Smooth-On www.smooth-on.com too. They have plastics, foams, adheasives, and epoxies. I even epoxied the flywheel on my car back together with one of there products. And it held fine.

    98. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      slightly o.t.: I remember an experiment Sears did with screwdrivers -- they carried USA-made ones that they'd been selling for years, at several dollars each. Alongside, they sold similar screwdrivers, made in China, for $1 each. Both carried the famous Sears lifetime replacement guarantee. I'm sure the rate of return on the latter was higher, but not enough to impact profits -- because they're still selling them.

      I keep a set of those cheapies in my car, and the expensive Craftsman 1,099 piece set in the basement where it's safe. Light work for the cheap stuff, break it lose it, I don't care. I only bring out the good stuff for major work, and besides, I couldn't fit it all in the car if I wanted to.

    99. Re:Everything is made cheap and unrepairable... by racermd · · Score: 2, Informative

      Taking this into off-topic territory...

      I would like to point out that a new, high-end TV does NOT need to be made in a 16x9 ratio. I've got a 61" 4x3 ratio RP TV that I use exclusively for DVD and hi-def TV service. Because I'm still watching "normal" TV channels (broadcast in 4x3, 480i), I prefer to have a TV that won't cut the top and bottom off the picture, nor will stretch it out horizontally making everything look "fat". The TV has a 16x9 mode that will compress the scanlines into what looks like a letterbox mode, and looks beautiful with all of the hi-def content I can find.

      The TV I have isn't the only model with this feature, either. Until all broadcasts are made in 16x9, there's no real reason to make the switch.

      In addition, most hi-def receivers (cable, DirecTV, etc.) will give you options for what resolution and aspect ratio you'd like to output to, with 1080i being forced to a 16x9 ratio. I can tell you with certainty that an analog cable signal at 4x3 480i, up-converted to 480p, is a major improvement in image quality.

      The point I'd like to make is that you've got options if you'd like to keep watching "regular" TV as you upgrade to hi-def. It's usually less expensive for the 4x3 hi-def units, too.

      And before anyone starts getting a burr up their butts about how a 16x9 TV is better and that I don't know what I'm talking about, I also pikced up a 42" 16x9 RP TV for the rec room dedicated to DVDs only. It's just as good as my 2 year-old 61" mentioned above.

      --
      My sources are unreliable, but their information is fascinating. -- Ashleigh Brilliant
    100. Re:Everything is made cheap and unrepairable... by pastafazou · · Score: 2, Informative

      One thing you should know is every DVD player for IBM laptops are the same. The only differences are:
      A) The bezel, which are interchangable on drives manufactured by the same company. ie an LG DVD drive for a 390 is exactly the same as an LG DVD drive for an A20, they just have different bezels, which can be switched around.
      B) The connector. The base DVD drive has the same connector, but some models will have an additional adaptor attached on the end. Simply remove or switch the adaptors, and you can interchange drives.
      C) Some models have extra plastics or are mounted in a bracket. These are easily removed.

      As part of my job, I'm constantly pulling old drives out of 380s and 390s and switching bezels to bring a higher end model (A20's and T20's mostly) back to 100% working condition. All you have to do is ensure the two drives are manufactured by the same company.

    101. Re:Everything is made cheap and unrepairable... by xScruffx · · Score: 1

      First thing I thought of when I saw the question was "why does the dude not put everything back into place and coat the whole damned thing in J.B. Weld?"

      That ought to make it look hideous enough to require covering the entire thing in duct tape, which is never a bad thing.

      xScruffx

    102. Re:Everything is made cheap and unrepairable... by FuzzyFurB · · Score: 1

      Do you have a latitude l400? The hinges on this thing crack off like crazy. It's not hte hinges themselves but the ultra thin metal that they screw into. Interesting thing is I have been able to get Dell to replace first hte motherboard and then the entire chassis (as well as the power supply), but I got the latitude using my "small company" :)

      --
      Will Stokes Album Shaper http://albumshaper.sf.net
    103. Re:Everything is made cheap and unrepairable... by Brushfireb · · Score: 1

      I'm not really sure what you are getting at, your post seems to contradict itself...Do you like dell or not? Do you like Ibm or not?

      For me, I have never had problems with IBM. When I have an issue with a laptop, they deal with it quickly and effectively. This counts for sales, ordering, shipping, TS, and repairs.

      Dell, on the other hand, does fine until they ship you the order. Then try getting someone competent on the phone. Not a chance. Along with that, everyone you CAN talk to is in bloody india, and apparently, they could give a rats ass about Dell's customers in USA. I have done this recently, for at least 3 dell laptops. So, whether they PLAN on switching their TS lines back to the US has yet to be seen, at least by me.

    104. Re:Everything is made cheap and unrepairable... by 1u3hr · · Score: 1
      it takes epoxy to rise above those two and distinguish oneself as a geek.

      You might be appreciate Zen and the Art of Motorcycle Maintenance. The "motorcycle maintenance" is actually quite interesting -- some similar ad hoc repairs are described. When the author gets into more abstract philosphy it doesn't hold up so well.

    105. Re:Everything is made cheap and unrepairable... by 1u3hr · · Score: 1
      e looked at new TVs but it was really clear that now is a lousy time to buy a TV.

      But it's a great time to pick up a used big CRT monitor for almost nothing. All those years I spent squinting at a 14" ... I got a 17" last year, if I could think of an excuse now I could get a 19" even cheaper ...

    106. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      Of course, all the money would go to the lawyer,
      but at least the evil doers would be punished.


      Hmm... you are talking about a lawyer here...

    107. Re:Everything is made cheap and unrepairable... by answerer · · Score: 1

      Wow...have extended warranties changed? I remember when they were basically "replacement guarranties" and you could bring something in for any reason and they'd take fix/replace it.

    108. Re:Everything is made cheap and unrepairable... by Squarepusher · · Score: 1

      I'll tell ya what; 9 times out of 10 it seems to me a salesperson screws the customer not the store. Working in a service department for a retail store (the only one that has a REAL service department...) showed me that it is all to common for sales folk to misunderstand or misstate the terms of an extended warranty. I won't try to justify their incompetance in the matter, but the thing is there is a veritable quagmire of stipulations to any extended warranty. (namely for electronics)
      Heck, even when the salesperson explained things properly you may be surprised to find out how often what they say is crazily misinterpreted by the customer. If you haven't worked in a retail environment then personally I'm inclined to take anything you say well salted, as it's an eye opening experience that everyone should have. (that and/or working in a restaraunt)
      Anyway, for the most part every store offers some form of decent extended protection and it should be taken into account when making a purchase because for those all to common occasions where it CAN be applied it has the power to make you smile and sigh in relief.
      To address the topic however, I concurr that it is ridiculous that one is not typically able to obtain pieces like a bezel on a laptop, as it is branded a "cosmetic" piece. Or we can't do it at a reasonable price.
      I guess I just feel that it's important for everyone to keep just a little more open mind when they go shopping. The customer is not always right these days because we all have so much to learn when it comes to the technology industry. It's really up to the salesperson to be well informed and a good communicator so that you may make an educated decision. Oh, and if you're shopping for tech stuff and your salesperson speaks in definates ie: "This is definately all you'll ever need of *insert misc. here*" or "Toss it out a window and we'll replace it for you no problem!" then you better question the heck outta them and probably verify that info with a manager because it's oh so rare that definates can be used in these matters.
      Just my $.03

      --
      Every hour wounds. The last one kills.
    109. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      toshiba canada first year warranty for me was excellent... replaced the UXGA screen no prob

    110. Re:Everything is made cheap and unrepairable... by cooley · · Score: 1

      I guess that what I'm vaguely getting at is that my experience has been six of one, a half dozen of the other with these and most large hardware manufacturing companies.

      --
      Just then the floating disembodied head of Colonel Sanders started yelling Everything You Know Is Wrong!-Weird Al
    111. Re:Everything is made cheap and unrepairable... by Brushfireb · · Score: 1

      I agree, its the inconsistency that is fucking annoying. It pisses me off to hear that somebody got someone at dell to ship them replacement parts within minutes when it takes me hours to fucking explain to these assholes that I dont need to "click on start, then go to settings, then control panel" blah blah.

    112. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      You are close so very close...

      A friend of mine (a former sales guy) said that the money made from selling an "extended warranty" was so good that they got a higher commistion rate on it.

      It was that profitable.

    113. Re:Everything is made cheap and unrepairable... by cooley · · Score: 1

      Yeah, I'd be perfectly happy if I just knew who was gonna give me what trouble when I needed x service.

      One time, I had a laptop that was actually still on fire when I called HP. Amazingly, they didn't make me go through any of the diagnostic steps at all, they just took my word for it that it was hosed. :)

      --
      Just then the floating disembodied head of Colonel Sanders started yelling Everything You Know Is Wrong!-Weird Al
    114. Re:Everything is made cheap and unrepairable... by turtlexit · · Score: 1

      Gah I hate those dang Dell Latitudes. I have two, and the screens are loose and starting to fall apart on both. Not to mention, the other overall assembly parts as well (built with a lot of plastic).

    115. Re:Everything is made cheap and unrepairable... by bytesplit · · Score: 0

      Stupid slashdot site, submit function isn't working right. Why am I suprised?

      --
      real geeks hate soap operas.
    116. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      At least Salora and Finlux made TVs in Finland about 10 years ago (and if I remember correctly, they weren't owned by the omnipresent Nokia back then).

    117. Re:Everything is made cheap and unrepairable... by cowbutt · · Score: 1
      Nokia CRTs had a pretty good reputation. How do Salora and Finlux compare? They're not brands I'm familiar with in the UK.

      --

    118. Re:Everything is made cheap and unrepairable... by Olin+06 · · Score: 1

      Slight correction. Dell complete care covers *almost* everything. Three flights of stairs and you're good, four and it's suddenly not covered. Likewise with spilling most liquids - they're all covered except alcohol, including rubbing alcohol. Don't ask me how they verify the three flights of stairs thing...

    119. Re:Everything is made cheap and unrepairable... by nicky_d · · Score: 1

      See here for your backup, courtesty of Ambrose Bierce:

      http://ths.gardenweb.com/etc/bierce.html

    120. Re:Everything is made cheap and unrepairable... by Dogtanian · · Score: 1

      The warranty will expressly not cover (in fine print) anything that's likely to break. Extended warranties are a sucker's bet.

      If the US retailers are like the UK retailers, then you're probably right- the Dixons group (AFAIK the largest electrical goods retailer in the UK) make more money on the warranties; you can supposedly get a far better deal by shopping around for the warranty.

      The great-grandparent to this post wasn't intended as a recommendation of extended warranties, only a defence of the principle of warranties or insurance in the face of the fact that the retailer almost always knows more than you.

      --
      "Slashdot - News and Chat Sites Deviant". (Click "homepage" link above for details).
    121. Re:Everything is made cheap and unrepairable... by Downside · · Score: 1
      They are betting that they won't have to shell out the bucks, and I am betting that they will.

      If it was a fair bet, caluculated in the way you suggest, it probably would be worth going for. That is because 'the bucks' that they would have to shell out for a repair is likely to be a smaller amount than 'the bucks' that you would have to shell out for the same. This is because a) the amount they shell out is at cost price, probably with preferential/volume rates on parts, and b) if you're not under warranty they have you over a barrel and can overcharge you as much as they like (as you see from this thread!).

      Of course, they don't actually see it as a bet - they see it as a way to wrangle more money out of the customer. A frequent business practice/scam is to sell the goods at cost price and make profit on the rip-off warranty.

    122. Re:Everything is made cheap and unrepairable... by squaretorus · · Score: 1

      Re:Everything is made cheap and unrepairable... (Score:2, Interesting)
      by Zeinfeld (263942) on Tuesday January 13, @01:27AM (#7958346)
      (http://slashdot.org/)
      As for plasma/LCD, why? Just because they are available doesn't mean that your CRT TVs are obsolete.
      $3000 plus for a TV is a heck of a lot, but $3000 on home repairs or decorating vanishes pretty damn quick.

      I suspect that quite a few of the people buying plasma TVs are doing so because it is cheaper to buy a plasma TV at current rates than to try to work a decent sized CRT TV into a decor scheme.

      My Sony Wega works really well in the corner we have put it in, but there is no way we could have a CRT TV of any decent size in any other room downstairs. The original plan was to mount a plasma screen in the library over the fireplace.



      I see your point but have to say that the VAST majority of guys I know who have a big TV couldn't care less about the decor - white walls, whatever carpetting was there when they moved in, a sofa pointing straight at the TV. Somewhere to rest the beer and pizza. Big curtains to shut out the light for daytime viewing. Done.

      The phrases 'in the library' and 'no room for a TV' don't quite match. Your not a bit of a hyacinth are you???

    123. Re:Everything is made cheap and unrepairable... by orblee · · Score: 1

      > Since the vendor has way more data upon which > to base their bet (it is their product), I am > betting that it probably isn't a good deal for > me to bet against them.

      I would normally agree, but it depends on where you buy the product from. In the UK, we have a national chain of shops called PC World. Their staff are generally crap and their prices are always around 6 months behind the rest of the world/country.

      I bought a laptop from them because I was desperate and they gave me 6 month interest free credit (so I could get the money together in time). I bought the warranty and you wouldn't believe how often this useless pile of shit (the name of my computer) has broken down and is still not 100%. My hard disk died, the image connection to my LCD keeps failing, my keyboard stopped working (although i did spill coffee on it) and it kept overheating and turning off.

      I am extremely glad I bought that warranty now. (Although the major faults happened during the 12 month manufacturer's warranty). If I can afford it, I'll do the same with my next laptop - especially if it isn't a brand name.

    124. Re:Everything is made cheap and unrepairable... by armb · · Score: 1

      > This was in the UK and they have really good HDTV coverage now, 20 channels all for free

      This must be a different UK from the one I live in, where the 20 digital channels on Freeview might be better than analogue in some areas, and have some channels available in widescreen when the analogue version isn't, but they aren't high definition.

      (A friend of mine bought himself a 60" plasma screen for Christmas. I'm jealous, but there's no way I can afford something like that just now (it's only a couple of years since I bought a new TV), so I hope you are right about the price of large flat screens keeping dropping.)

      --
      rant
    125. Re:Everything is made cheap and unrepairable... by iantri · · Score: 1
      Because I'm still watching "normal" TV channels (broadcast in 4x3, 480i), I prefer to have a TV that won't cut the top and bottom off the picture, nor will stretch it out horizontally making everything look "fat".

      Uh.. you know that 16:9 TV's display 4:3 content at a 4:3 aspect ratio with bars at the sides, right?

    126. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      Another common scam I heard of is sometimes they do really run out of replacement parts (especially for those 5+ year warranties). So they simply send you a check for the "current" value of your product. So after 5 years your laptop only has a value of $150 (probably less than what you payed for the extended warranty). So read the fine print-- most say replacement cost (ie, ebay cost) covered if item unfixable.

      I have a feeling when enough people get burned we'll see a class-action lawsuit and that will probably be the end of extended warranties. The companies opened themselves up for it because their sales staff are not licensed insurance salesman and frankly lie ("Oh yeah, everything is covered, even accidents") to get people to get it. The motivation for them is high-- my friend at Best Buy gets 20% commission if he coaxes somebody to get it!

    127. Re:Everything is made cheap and unrepairable... by cHiphead · · Score: 1

      because it is cheaper to buy a plasma TV at current rates than to try to work a decent sized CRT TV into a decor scheme

      i see that you, too, are married.

      --

      This is my sig. There are many like it, but this one is mine.
    128. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      She can't help it..... she's no smarter than the customers that actually fall for it. Pitiful creatures!

    129. Re:Everything is made cheap and unrepairable... by OldManAndTheC++ · · Score: 1
      ...the small guy who doesn't have tons of cash in the bank will accept this (otherwise) unfair bet as protection against him being destroyed by a single disaster.

      The answer for the small guys is to pool their money and buy a group policy, or better yet, start their own insurance company (one that actually pays claims). Everyone accepts a small part of the risk, and gets a good measure of protection for a reasonable cost.

      --
      Soylent Green is peoplicious!
    130. Re:Everything is made cheap and unrepairable... by cdrudge · · Score: 1

      Was that an actual conversation you had? It is almost exactly like a conversation I had with them several months ago. HD was getting flakey and woundn't even be detected by the computer. I still had to run diagnostics on it before they would send someone out.

    131. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      Bull
      The salespeople aren't trying to explain things so you understand - they're explaining things so you buy the warranty.
      I've had salespeople say tell me to wait until one month before the end of the warranty and then drop it in water to get a new one, even though the warranty explicitly excludes that.
      Salespeople aren't there to help the customer - they're only there to help them out of their money.

    132. Re:Everything is made cheap and unrepairable... by Sayan · · Score: 1

      Have you tried asking Dan at Dan's Data for help. Best of all he gives free advice. His frequently updated letters to readers' queries is a must read for everyone whether you are a geek or tech-challenged.

      --
      resurrect my .sig
    133. Re:Everything is made cheap and unrepairable... by FuegoFuerte · · Score: 1

      Yes, I tried digikey. And mouser. And Jameco. And other suppliers I can't remember the name of. Check digikey sometime... they may have assembled LiIon battery packs, but no individual cells. At least, they didn't a year ago.

    134. Re:Everything is made cheap and unrepairable... by Suidae · · Score: 1

      Have you ever done this with a recent (Li-Ion) battery?

      Nope, but there is no reason you need to use the charging circuit in the laptop or whatever it is you are using. Set your new battery up to disable charging in the device and get a stand-alone charger for it. If that is too inconvienant for you, buy a new device, and this time get extra batteries for it while they are still available.

      Lithium ion or lithium polymer batteries are not at all difficult to get.

    135. Re:Everything is made cheap and unrepairable... by mr_mischief · · Score: 1

      If you carry it through with the epoxy still unset or just freshly set, it may cause them to pull you aside for a couple of minutes I guess.

      I've never had a problem, as fully set epoxy isn't exactly considered pyrotechnic.

    136. Re:Everything is made cheap and unrepairable... by misterpies · · Score: 1

      Don't get me wrong. Insurance can be a good thing because it allows you to spread risk. I insure my home because even though it doesn't make statistical sense, I'm not rich enough to be able to take the small risk of it burning down. I insure my health because again, the potential liability for not insuring is enormous. = But a laptop? Whatever goes wrong with it, I know I can afford to fix it or buy another. That's my peace of mind. (And if I really can't afford to fix/replace it when it breaks, I'll have bigger worries than my laptop.) For me, it makes no sense to insure against a risk I can afford to run, because clearly if the insurance company can make a profit on my premium, they're charging more than the risk is worth.

      --
      The author of this post asserts his moral rights.
    137. Re:Everything is made cheap and unrepairable... by Anonymous Coward · · Score: 0

      The people who buy those things are the very rich, and the kinda struggling. Each for their own reason. In the case of the very rich, they just don't care about the money, $300 and change, that's an hour's work so what, now I don't have to think about it at all. For the people who are kind of laying out for a new computer, they can't replace it, not this year, and maybe not next without a major change.

      It's all about how one percieves their risk.

    138. Re:Everything is made cheap and unrepairable... by Eivind · · Score: 1
      This is true -- Service is often proportional to expected spendings.

      Having a broken harddrive replaced is *never * aproblem when you can call someone and say: "Remember those 70 harddrives we bougth in february ? Well, 2 of them have developed problems.."

      Goes for banks too by the way, It's *amazing* how it is not only quite possible, but infact no problem at all to transfer 100K to a given account in a different country within one hour when you ask for speedy handling, while it's seemingly impossible to transfer $100 from one account to another account *in*the*same*bank* in less time than 2-3 days, even if you point out to them that it's urgent.

  3. eBay. by Kenja · · Score: 1, Redundant

    In a word, eBay. I just got a new CPU fan, power board and bag o' screws for my old N505VE Sony ultralight. Total cost was around 10$.

    --

    "Have you ever thought about just turning off the TV, sitting down with your kids, and hitting them?"
    1. Re:eBay. by Anonymous Coward · · Score: 0

      In a word, eBay
      Which part of the story don't you understand? The part where he says "I checked eBay" or the part about "but still couldn't find the replacement"?

    2. Re:eBay. by Anonymous Coward · · Score: 2, Funny

      Yeah, but did he check Ebay? I found a replacement part there.

    3. Re:eBay. by Kenja · · Score: 1

      That he was unable to find the part he needed in no way makes it a bad place to look for parts. Why is THAT hard to understand?

      --

      "Have you ever thought about just turning off the TV, sitting down with your kids, and hitting them?"
    4. Re:eBay. by phalse+phace · · Score: 1

      You're right, eBay is not a bad place to look. I think what the above poster was trying to say is that the person who posted the story already knew to check eBay first, which resulted in finding nothing. That's why the OP was asking for suggestions. Therefore, suggesting to check eBay again was pointless.

    5. Re:eBay. by Anonymous Coward · · Score: 0

      I think the original poster was suggesting to the dude to try again. You see, asshat, the beauty of eBay is that its selection is always changing.

    6. Re:eBay. by Anonymous Coward · · Score: 2, Funny

      He said he didn't find anything on eBay....but I wonder if he checked eBay? Maybe he should check eBay.... Yeah, I'm feelin the magic.

    7. Re:eBay. by Kenja · · Score: 1

      My interpitation was that the question of "Obtaining Replacement Parts for Your Laptop?" was thrown out to the /. forum. Since I just got parts for my laptop from eBay I didn't think anyone would object to me posting such. Guess I was wrong. Wo betide all those who check on eBay for parts, for yours is the fate of the redundent moderation.

      --

      "Have you ever thought about just turning off the TV, sitting down with your kids, and hitting them?"
    8. Re:eBay. by robogun · · Score: 3, Interesting

      He is in the sweet spot -- the time where his new-ish machine is obsolete, but not enough have died yet for their parts to become available on ebay. If he waits a couple of months, the parts should start to become available.

      The problem with ebay is that all the electronics sellers have decided that $10 is the minimum shipping charge, even on a small part. I had a guy charge me that for an LCD inverter (weight: less than 1 ounce) and mail it to me unprotected in an envelope 1st class ($0.37 stamp).

      If the part prices are truly a problem, he can desktopify the laptop and get another, they are cheap these days. I did that with a Thinkpad T23 with broken LCD -- it is now a firewall/spam filter left on 24/7.

    9. Re:eBay. by jeffkjo1 · · Score: 1

      I always harass people who charge outrageous shipping asking them to justify their costs. It's rather easy, as anyone can go to UPS.com and punch in a to and from address and get a price.

  4. Can't find a replacement bezel? One answer by Anonymous Coward · · Score: 5, Funny

    Duct tape.

  5. Computer Junkyards by akedia · · Score: 5, Informative

    My side hobby is auto-repair and restoration. Together, my father and I have restored several vehicles (1970 Pontiac GTO Judge, 1969 Triumph Bonneville T120R, 1968 Chevrolet Corvair convertible, and a 1982 Volvo GL to Mustang 5.0 conversion, if anyone here cares,) and one of the best things we did was to scavenge junkyards for 95%-complete vehicles that were just rusting away. If we got one with a good body, but a blown engine, then that would be our project car, and we would just scavence a rustbucket that was still good under the hood and swap out the drivetrain.

    When I took a job in the IT field and began repairing computers, I applied this same logic. If I had a laptop with a cracked case, but the internals were still fine, then I would try and scavenge a laptop with a dead motherboard that still had a good case and was discarded because it just didn't work. You can easily swap out things like that. I've done it on several Dell Inspirons and IBM ThinkPads, you can have a couple "parts" machines going at once and just get replacements from those. Sometimes on eBay you get lucky and find an auction for something like "Pallet of 100 Broken ThinkPads" for $50 and you can get some serious finds. If you want to take a bit of a risk you can even try "dumpster diving" outside of office buildings, schools and libraries. Often times when something breaks or is very obsolete these places will just toss it out. My favorite find so far was an IBM ThinkPad 486, complete, with two working batteries and all the cables in a case, that was just sitting in a dumpster because it was too old to run modern software.

    1. Re:Computer Junkyards by worst_name_ever · · Score: 4, Funny
      If we got one with a good body, but a blown engine

      But enough about dating sorority girls - back to Slashdot!

      --

      In Soviet Rush, today's Tom Sawyer gets high on you.
    2. Re:Computer Junkyards by Havokmon · · Score: 1
      If you want to take a bit of a risk you can even try "dumpster diving" outside of office buildings, schools and libraries.

      The local mom-and-pop computer store has a back corner where they put 'old' parts and such. I've been buying 3c905b's from there for $10 a pop.
      That's a decent price, but the other day I dug out a PIII-450/64MB/30GB with a Viper V770 - paid $85 for that plus a PIII MB, and two 10/100 NICS.

      I got a "Hmmm, how did that end up back there.."
      Of course, that was one machine out of probably 30 cases, but you never know until you look...

      --
      "I can't give you a brain, so I'll give you a diploma" - The Great Oz (blatently stolen sig)
    3. Re:Computer Junkyards by Bob+C.+Cock · · Score: 1

      Working as an IT tech I've done a few transplant procedures of IBM thinkpad LCDs myself. I always seem to have about a half dozen laptops in my custody that have one problem with them or another, and when the need arises I just take the good components from a few of the junkers and put together a working system.

      I even managed to get an IBM Thinkpad 600x that my former employer was going to shitcan back up and running. Needless to say it's been my personal laptop for 2 years and counting...

    4. Re:Computer Junkyards by dasmegabyte · · Score: 1

      We have something like this around here -- a number of small stores that buy obscure old broken hardware and warehouse it.

      The problem is: unlike a junkyard, which tends to charge next to nothing, many of these warehouses charge OBSCENE prices for old parts. I was offered a 2D PCI VGA adapter for $80, a dual 486 board for $150, a 40 gig hard drive for $100, etc.

      And of course they don't budge an inch on the price. Because if I can't or won't pay the price, chances are some business will have a critical machine of the same type go bad, and will pay rather than deal with the downtime. A junkyard only has so much room for cars, so they're looking to move stuff as soon as possible to get new cars on the lot...but these computer junk warehouses have nearly unlimited space, so they're better off waiting for the big score.

      It's good business I guess, but it sucks for those of us hobbiests not willing to spend $80 on a proprietary pci riser. Perhaps an online free broken hardware classifieds site (something like www.thesamba.com does for us V-dubs) would be worthwhile...

      --
      Hey freaks: now you're ju
    5. Re:Computer Junkyards by JPM+NICK · · Score: 1

      My IBM 600x screen is flickering like crazy. Sometimes it works and sometimes it doesn't. I think i have determined that it is the ribbon cable from the MoBo to the LCD. Any suggestions on how to fix this. And is this a common problem?

    6. Re:Computer Junkyards by mr_mischief · · Score: 1

      My employer has many locations, most of which are retail shops. The particular niche of the business is not the point. The point here is that each store has point of sale systems. The POS boxen are swapped out every few years as depreciation and replacement part stocks dictate.

      The old ones are still fast enough for productive use in a small office or home network, and employees can buy them really cheap. The official policy is that they are guaranteed not to work, and that you're lucky if everything operates. However, I've bought a few and have had no defects in any of them. One runs my home firewall and another is used for software minimum requirements testing for code I help develop. One was for a friend who, due to being a gull-time college student with barely any income, was stuck in the 486 days. The better ones except for needing video card upgrades meet minimum requirements for most of the Windows games currently on the market, although they fall well short of the cutting edge.

      It's amazing what you can find if you know where to look. Within the last year, I built two working laptops from three parts machines. They were state government laptops which didn't have the newest I/O ports built in, and got sold at auction as-is. I bought the leftovers form the guy who purchased them at auction. Worked out great for both of us.

      If all else fails, look at your local hardware store for something called Plumber's Putty. It looks like two-tone modeling clay or children's play putty. Work the two together with your fingers to form a slow-setting but very strong epoxy-like substance. It can be drilled, cut, sanded, or painted after being pressed into place and allowed to set completely. It even sets under water. I use this stuff on plastic, aluminum, steel, copper, ceramic, even stone. It'll join one type of material to another as long as they both work with the putty and you use the putty as a filler and not just a thin paste. It isn't always a pretty fix, but it usually dries to an offwhite or light gray color and can be covered with just about anything. I'm not sure how well Sharpie or other permanent markers work on it, but I'd be happy to test it sometime in one of my projects.

    7. Re:Computer Junkyards by tinrobot · · Score: 1

      ....and a 1982 Volvo GL to Mustang 5.0 conversion

      Wow... that's quite a conversion. Can you make my 1984 Dodge minivan into a Viper?

    8. Re:Computer Junkyards by Bob+C.+Cock · · Score: 2, Informative

      I've seen problems like that caused simply by loose screws in the chassis so check that all those are nice and tight first. If you're comfortable opening up the laptop and playing with it's innards just check the ribbon connection with the Mobo and make sure that the ribbon is inserted deep enough and that it's locked down properly. If that doesn't do it check the ribbon that connects to the LCD, it should be wrapped around the left hinge. If that looks good too I'd buy a replacement LCD on ebay.

      I haven't seen this problem with IBMs that I can recall, but plenty of the Dell laptops I work on have LCD problems similar to yours.

    9. Re:Computer Junkyards by Bluesman · · Score: 1

      >1982 Volvo GL to Mustang 5.0 conversion, if anyone here cares

      I care, and that's awesome. What a sleeper.

      --
      If moderation could change anything, it would be illegal.
    10. Re:Computer Junkyards by Paracelcus · · Score: 2, Interesting

      Do a search on ebay for the same model of laptop, if it works, great, if not great, get it cheap and get several for partsl!

      That's how I keep my archaic Toshiba running (that and Linux), I keep pushing back the day when I have to buy a new one!

      --
      I killed da wabbit -Elmer Fudd
    11. Re:Computer Junkyards by Megaslow · · Score: 1

      Not quite, but check this out...

    12. Re:Computer Junkyards by Anonymous Coward · · Score: 0

      I would like more info on the 5.0/volvo swap. kriscarlson22447@yahoo.com

    13. Re:Computer Junkyards by ignoringReality · · Score: 1

      ...just sell your broken laptop to akedia...

    14. Re:Computer Junkyards by Anonymous Coward · · Score: 0

      I remember seeing literally a pile of Pentium III boxes in a store room, waiting to be donated to charity by an major company. Several were in use -- as doorstops.

    15. Re:Computer Junkyards by Anonymous Coward · · Score: 0

      Sounds like we should be business partners, if you don't mind Sanford and Son jokes!

      Seriously, salvage is BIG money. Just look at how sloppy junkyards are and still survive.

  6. Find out the case manufacturer by cspenn · · Score: 5, Informative

    Find out who the case manufacturer is - most cases are made by Taiwanese manufacturers, even brand names. One of the biggest is HyperData Direct - check their web site to see if they carry a generic case part for your laptop.

    1. Re:Find out the case manufacturer by h8macs · · Score: 2, Interesting

      Now this is a great post! It really is too bad that we in corporate america see fit to paying the big laptop distributors our hard earned cash when they do not provide real service and attempt to hide the parts so you buy new again.

      But we gotta dell dude!

      --
      :-( --- argh. Despair, I owe again. :-b
  7. Laptops by Atragon · · Score: 1
    I really couldn't say, it seems to me that replacement parts for laptops are hideously non-standard. Since each manufacturer has their own slightly different form factor, which makes finding replacement parts hard, or expensive.

    Unfortunately, I really couldn't say where you need to go, if the company that produced your laptop can't help you, maybe you could find a broken laptop (same model mind you) and strip it down for the parts you need?

    1. Re:Laptops by Anonymous Coward · · Score: 0

      If you can't answer the question, then why are you posting anything at all? Do you just like to see your name on the page, or do you really think you are contributing by typing "I really couldn't say" over and over?

    2. Re:Laptops by bhtooefr · · Score: 1

      This is why I want to develop a standard. It would put the case at 13x10x1.5 (inches), with a .5" thick LCD unit. Maybe call it LTX? I'd have to do some more sketching to decide on how it would work, but I know many people would buy one...

    3. Re:Laptops by Anonymous Coward · · Score: 0

      but I know many people would buy one...

      If you KNOW many people would buy one, then get to it. Why would you spend one more minute at your $5.75 an hour job if you KNOW many people would buy it. Let me know when you get your sketching done, because I want to be first in line.

    4. Re:Laptops by bhtooefr · · Score: 1

      What job? I'm not 18 yet (actually, not 16 yet). I need to decide on more than just case layout, as I'm going to use an Alienware-esque upgradable video card, but I also need a pass-through so that a system with integrated video can be upgraded.

  8. My sollution by rosewood · · Score: 3, Interesting

    This is why I dropped the jack for an extended warrenty. Normal ware and tear has cracked the back hinge on my laptop in less then 6mo. It still works okay but its a crack. Before my 3 years is up, this thing is getting fixed so that it will have some life left it in.

    Same goes for the keyboard

    The touchpad (which is already honky cause it took a static electricity shock)

    And the CD drive

    etc etc etc.

    If you are just going to buy and sit and never work to get shit replaced, then yes -- the warrenty coverage is worthless. Buy it and use it, and then you have gotten something.

    1. Re:My sollution by YetAnotherDave · · Score: 1

      yeah, I do 4-year if I can.

      Dell has basically replaced my entire laptop, one part at a time.

      Really, getting a 3-year warranty on a laptop HD is like getting one free, it'll ALWAYS wear out...

      And I don't even have to hunt for parts, just phone and whine :)

    2. Re:My sollution by risings0n · · Score: 1

      Yes exactly, my friend bought a 4x CD-RW drive 4 years ago and he now has a 52x for absolutly no cost (if you do not count the extra 30$ he paid when he bought the drive).

      I bought a 26gig hard drive a couple years ago and now i have a 80gig for the extra 30$ i paid when i bought the original one.

      I got a Digital Camera for xmas 3 years ago and went to get a new one since the buttons didn't work well. You guessed it, they didnt have the model i bought back then so they gave me the worst kodak they had (but still, its 4x better than the one i had before).

      All that, yes, for the little 30$ 3 years ago :P

    3. Re:My sollution by Anonymous Coward · · Score: 1, Interesting

      Just one note on extended warranties, they often require the original OS and hardware configuration be the same as when they sold the system (even for unrelated problems). So if that configuration has changed, my advice would be to back up important data and LLF the drive. If you have the back up CD from the manuaf you can use that to reimage the drive or send it in formated and tell them to reimage.

    4. Re:My sollution by halo8 · · Score: 1

      Little tip for a FORMER hell desk minion

      dont wait 1 month before your 3 years are up... plan ahead.. start calling a YEAR (at least 6 months) before hand.. get your name in the system.. write down who you talk to.. dates and and times, write down and KEEP thoes case #'s document everything!!

      chances are there going to send you a box, you put the laptop in the box mail it back to them they fix it send it back to you. this takes a week so your going to be with out it for a week.. BE Prepared for this.. also.. chances are %25 its going to be incomplete and fubared when you get it back.. this is why you have everything documented

      if you play your cards right... after 6 months they could just give you a new laptop.. it will be hard work (harder than getting a 2nd job) but if you keep up on them.. it can happen.

      --
      The More Knowledge you have the Luckier you Get- J.R. Ewing
    5. Re:My sollution by Anonymous Coward · · Score: 0

      ... back up important data and LLF the drive.

      This is a joke, or maybe a misunderstanding? I haven't low level formatted a hard-drive since... like... the 80's man.

      It's not even possible to low level format a modern drive without some firmware hacks.

    6. Re:My sollution by tommck · · Score: 4, Funny
      The touchpad (which is already honky cause it took a static electricity shock)


      Touchpad: "What did you call me, punk?"

      --
      ---- It puts the lotion on its skin or else it gets the hose again. It does this whenever it's told.
    7. Re:My sollution by misterpies · · Score: 1


      If I bought a laptop whose hinge, keyboard, touchpad and CD drive were failing after 6 months, I'd be complaining to consumer standards. It's clearly not fit for its purpose.

      In the UK, any product failure within 6 months is ASSUMED to be the manufacturer's fault unless they can prove otherwise. Even after 6 months they're not off the hook as all goods sold new have to be of "merchantable quality", which includes being reasonably durable and able to withstand normal wear and tear.

      --
      The author of this post asserts his moral rights.
    8. Re:My sollution by Anonymous Coward · · Score: 0

      Touchpad: "What did you call me, punk?"

      /me gives Touchpad the finger.

    9. Re:My sollution by rosewood · · Score: 1

      None have failed - they just arent perfect

      the hinge is fine, the caseing on the outside has a hairline crack. Did I say keyboard? The touchpad got a shock - obviously not their fault but covered under warrenty none the less. CD Drive works, just sticky eject.

      Little things my friend

  9. Battery controller? by althalus · · Score: 1

    How about finding a replacement battery controller card? Hard to find, and expensive to fix. My old dell needs one, and only dell seems to be able to fix it (for quite the fee). My brothers compaq has the same problem. The battery itself is fine, but the card that controls the charging and such wont' do a thing.

    1. Re:Battery controller? by Trigun · · Score: 1

      IBM is no better. I have an IBM Thinkpad 380z with a burnt out backlight. You cannot buy the backlight anywhere, you have to buy the entire IBM FRU, which is a complete LCD. The manufacturer of the LCD (Siemens) will not help give a part number or even voltages for the fluorescent bulb. They'll only tell you that it's a signifigant amount, enough to stop your heart.

      That's what's keeping me from hooking up a meter to it.

    2. Re:Battery controller? by Yenhsrav_Keviv · · Score: 1
      uh.......im no physics major, but i can say that its not high voltage that will kill you, its high amounts of current (amps). thus they were lying to you when they said that.

      go ahead and hook up a meter to that. there cant be tooo much current in that all the wires and traces are really thin and thus can't be rated to carry a whole lot of current.

    3. Re:Battery controller? by jjjpinkojjj · · Score: 1

      Don't hook up a multimeter to try to figure out the voltage of the bulb (I have a physics degree, btw). Sure, it's not enough to kill you, but it's PLENTY to fry the meter.

      --
      I'd like to dip my balls in that.
    4. Re:Battery controller? by andyb2083 · · Score: 1

      To be honest I wouldn't bother hooking up a multimeter to it. I have found in the past with backlight inverters that the input impedance of the meter is just small enough to pull a decent sized current through the output stages of the inverter. Even with new high impedance digital meters. This has the effect of reducing the voltage measured, or even stopping the operation of the inverter, giving the impression the the inverter is blown when in fact it is fine.

      As always, YMMV

    5. Re:Battery controller? by Trigun · · Score: 1

      My heart has been severely weakened by coffee and cigarettes, so I'll get some high intensity LED's and run an external power source.

    6. Re:Battery controller? by Anonymous Coward · · Score: 0

      Call or email Parts People and ask them. I already looked through their online catalog and didn't see it, but it's likely the part wasn't worth the effort to photograph and is sitting around on a shelf.

    7. Re:Battery controller? by klic · · Score: 1

      I've found replacement parts for both battery charger boards and backlight power boards (the probable reason for a failed backlight) at www.acsparts.com. I've also bought LiIon batteries. Not supercheap, but not too bad most times.

      --
      Keith Lofstrom server-sky.com
  10. Re:Do you know the way..... by geoffspear · · Score: 1

    RTFQ. It's the first place he mentioned looking.

    --
    Don't blame me; I'm never given mod points.
  11. In their best interest by Anonymous Coward · · Score: 2, Insightful

    to make it hard.

    Even batteries, that ought to be a commidity, are still expensive. $147 for a 760e ThinkPad battery? The laptop isn't worth that much.

    1. Re:In their best interest by Pope · · Score: 2, Insightful

      I'll disagree a bit with you there: no business with margins as slim as the x86 computer market would spend tons of money holding ancient laptop batteries in stock all the time. Remember: if it's sitting in your warehouse, it's costing you money!

      --
      It doesn't mean much now, it's built for the future.
    2. Re:In their best interest by Rob+Simpson · · Score: 1

      Of course, that wouldn't be a problem if they had a standardized battery, would it? And since the internal cells are pretty much the same, they wouldn't save all that much money by making a standard external form. No, it's more profitable to either gouge you on the battery or force you to upgrade...

    3. Re:In their best interest by Sloppy · · Score: 1
      And yet, you can buy an ATX power supply to replace the blown one in your desktop machine.

      Something's wrong with the laptop biz...

      --
      As copyright owner of this comment, I authorize everyone to defeat any technological measure which limits access to it.
  12. Dell by diersing · · Score: 3, Interesting

    Always been real happy with Dell and its replacement of busted laptop componets. Although this was as a corporate customer and if they need to replace other parts (the LCD in this case) to fix the problem, it was always warrantied work and no extra cost came to me because of it. I'm guessing the author is a home/personal user, which if the laptop was purchased new I'm surprised the replacement isn't warrantied (don't most come with 12 month warranties?).

    1. Re:Dell by Kohath · · Score: 1

      I agree with this. The Dell laptops are nothing special -- actually, we've had a lot of problems with them.

      But every time there's a problem, I can get it fixed.

    2. Re:Dell by allodial · · Score: 1

      I would agree 100%. My only problem with Dell is getting Raji... ummm... Bob to understand what part it is that I want.

    3. Re:Dell by vk2tds · · Score: 1

      Dell is very good with providing parts to the general public... Unfortunately sometimes they provide parts that are not quite new, and occasionally with the belzel arround the screen it is worse...

      For instance I got one belzel with the screw holes broken when I got a replacement Belzel.

      Here in Oz, the Trade Practices Act means that if consumers must be able to buy spare parts as if it was the company itself doing the repairs

      Darryl

    4. Re:Dell by Anonymous Coward · · Score: 0

      Dell has always been great about this. I bought a three year complete care package and it's paid for itself over and over again. I would never spend a good amount of money on a laptop without getting a warrenty from the manufacturer. The fact is just that the parts are too manufacturer specific to replace unlike in desktops.

    5. Re:Dell by Anonymous Coward · · Score: 0

      Yes, most do come with a 12 month warranty but:

      laptop that I bought half a year ago

      :)

    6. Re:Dell by Evl · · Score: 1

      I'll second (or third) the Dell option. I just had exactly this same besel problem on my 2y10mo old Inspiron, and they fixed it no questions asked

      No questions asked was probably a good thing, since it was caused by my cat sleeping on the LCD while I had it proped open to keep the cat from closing the lid and putting the laptop to sleep. :)

      I've always thought Dells we like (old school) Cadillacs. Expensive and no parts interchangabity, but built like a tank.

    7. Re:Dell by Anonymous Coward · · Score: 0

      Dell is good up until you get a system that is utterly faulty. I just bought an inspiron 5150 when they were first announced in June. I've had 4 parts replaced, now the lcd motherboard and proc seem to need replacement. I call up to get the entire system replaced as I can't continue to take off to meet a dell tech at my house (and he can not come to my place of work) and they don't want to admit they sold me a lemon system. Sure they want to keep coming out to put parts into my system but pretty much at this point, something new breaks 2 days after the last piece is fixed and never get a top quality laptop that I was promised.

    8. Re:Dell by Anonymous Coward · · Score: 0
      I had an absolutely miserable time with Dell.

      The obverse side of my Inspiron's lid (i.e. not the LCD side), is extremely flimsy (a ThinkPad would've been worth the extra dosh in hindsight), and if too much pressure is applied you can _easily_ crack the LCD.

      Many calls (and emails) to three different countries, incl. their offshored "Tech Support" in India ("you're chained to that script aren't you?"), with them insisting that there is no design flaw and that I'd have to pay up, has led to my hatred for Dell.

      Their products are cheaper than the good quality competition, but what a price :(

    9. Re:Dell by dboyles · · Score: 1

      I had the back part of the screen on my Inspiron 5000e replaced under warranty. They could have easily refused the repair, although the laptop certainly hadn't been abused. The point at which the hinge attached to the back part of the flip-up screen wasn't well designed, and I didn't have much problem getting Dell to send somebody out to fix it. A friend of mine who works at Dell used my pictures in a meeting to discuss the problem with other design engineers. He said they see a ton of the same thing.

      Now if only I could do something about the hdd controller on the thing...

      --
      -- "Complacency is a far more dangerous attitude than outrage." -Naomi Littlebear
    10. Re:Dell by SquadBoy · · Score: 1

      Dell will sell you a warranty where you could jam a screwdriver through the case and they will replace. Well worth it.

      --

      Cypherpunks: Civil Liberty Through Complex Mathematics. Those who live by the sword die by the arrow.
    11. Re:Dell by whmac33 · · Score: 0

      Well I once ordered a replacement CPU fan from dell and got a faceplate to a completely different PC. I guess Bob put the wrong part number into the order system.

    12. Re:Dell by Bob+C.+Cock · · Score: 2, Informative

      I am suprised to see so many positive posting on Dell hardware/support. My company has a service contract with Dell and nearly all of our systems are Dell. I've had nothing but problems from Dell. Tech support, customer support, even my rep all cause me to run around in circles when I need something. I basically get stuck in transfer hell each time I place a call to Dell for anything.

      One example is some replacement keyboards I need for my Asia users. I thought it would be realatively easy to get a replacement keyboard in Korean or Japanese for a Latitude but they don't sell foreign language keyboards in the U.S. Trying Dell Asia Pacific results in a response that "...because these systems were purchased in the U.S. you must contact the Dell spare parts dept in the U.S...." I've been hounding Dell for months on this with no resolution in sight.

      My advice to anyone looking to buy a laptop stick with IBM or Apple. Dell makes inferior machines and the support is pretty poor.

    13. Re:Dell by madcow_ucsb · · Score: 1

      At first glance that's good, but check to make sure it's not covered by any of your insurance first.

      I, as a happy USAA customer, have my laptop covered under my renter's insurance. I could "accidently" throw my laptop thru a window and get the laptop (and the window) replaced.

      The added cost for it was a whole lot less than Dell's plan (this costs me about $10/year for that additional coverage...)

    14. Re:Dell by stevey81 · · Score: 0

      i'm a contractor for dell, they are great at getting you the parts. but from what i've seen half the time they send out memory it's referbed crap that doesn't work at all.

    15. Re:Dell by Kohath · · Score: 1

      You're right, Dell tech support is hard to work with. The alternatives for us with non-Dell laptops is to just pile up the broken laptops.

      We've had about 5 Dell laptops go bad in differnt ways (out of about 8). They've all been fixed for no charge, even though it's a pain sometimes.

      We've had 2 problems with non-Dell laptops. We have 2 useless laptops.

      When you need support, even terrible support beats no support at all. And I wouldn't say Dell's support is terrible.

    16. Re:Dell by dividius · · Score: 1

      3yr old personal Dell Lattitude CS

      Hinge Cover: $5
      Keyboard: $30
      Time spent on phone: 20 minutes.

      Buying a laptop from a quality company: priceless.

    17. Re:Dell by Flavius+Stilicho · · Score: 1

      I agree -- Dell's service can be great. My Latitude C810 fell off the couch onto the wireless card's antenna breaking the PCMCIA slot clean in two. I called them on New Year's eve. The tech was at my house at 10AM on the 2nd with motherboard in hand. He swapped it out and was on his way in less then an hour. It didn't cost me a dime becuase I spent the extra $50 on accidental damage protection when I bought the laptop.

    18. Re:Dell by jruschme · · Score: 1

      I'll go one better...

      Two years ago, I was given a Latitude XP which had been surplussed by my sister-in-law's company. Good condition for a 5-yr old laptop except that it was missing one of the flipdown feet.

      For $10, Dell sold me a replacement foot.

      OTOH, the worst has got to be Acer. No parts and no disassembly instructions available.

    19. Re:Dell by chesapeake · · Score: 1

      Heh, talking of disassembly instructions, I was on the phone with Dell about two hours ago.

      I went to dock my inspiron 8100 and noticed that there was a piece of metal blocking the 2" metal clip that slides inside the laptop. Anyway, I ring Dell, and tell them this, and they seem to have a bit of trouble understanding english, but the guy does try. Eventually, I emailled him a photo, and this is pretty much a transcript:

      Dell> Well, to fix that, you'll need to pull your laptop apart, find the piece and remove it, however it's fastened.
      Me> You're telling me to disassemble my laptop?
      Dell> Yes.

      Anyway, I did and managed to find the little piece (screwed into the hinge cover) and remove it. Fairly good design for ease of pulling apart. I can't knock their support for trying - just for a lack of English...

      (FYI, I'm in Australia, so I'd imagine we have a different call centre?)

  13. Re:Do you know the way..... by bitwiz · · Score: 0

    GG reading comprehension.
    Thanks for coming out though.

  14. You're Probably Out Of Luck by Patman · · Score: 4, Informative

    It's becoming more common these days for 'custom' parts like these to be bundled.

    I recently broke a wiring harness on my girlfriend's Pontiac Aztec. I could replace it in about five minutes if I could get Pontiac to sell me the part. But they won't, not without purchasing the entire headlight module, for 300 dollars.

    Your best bet is to do what I'm doing for that part - namely, hitting junkyards(in your case, eBay). Another possibility is to find a user's group/forum for these laptops - I know when I had a Sparcbook, there was always a guy or two with broken ones who would send you some weird random part.

    1. Re:You're Probably Out Of Luck by CatPieMan · · Score: 1

      I know it is a bit off-topic, but, I had the same thing happen on a Chrysler Cirrus. I hit a deer and broke the plastic covering the one headlight (as well as the turn signal bulb). They couldn't just repair the plastic covering -- they had to replace the whole module (and the working headlight) for a cost of about $210.

      Good suggestion on finding a computer 'junk yard'.

      -CPM

      --
      ---You're all I need, When the water runs deep, You're all I need, Now I cry my soul to sleep -- Collective Soul, Needs
    2. Re:You're Probably Out Of Luck by zaphod110676 · · Score: 1

      I had something similar happen to my '87 Pontiac Bonneville. You needed to replace the entire headlight assembly. No junk yards around had one. They must be a hot item. Anyway, I realized that fiberglass and expoy resin is mostly translucent as long as you don't have too many layers. So I just laid a nice piece right over the crack and it hasn't leaked since. I figure hey, the car's old enough to drive itself now, what's one more ugly thing on it.

      --
      To Do: 1. Take over world 2. Pick up Milk and Bread on the way home
    3. Re:You're Probably Out Of Luck by Buran · · Score: 1

      For car headlights, you can get PAIRS of them, for VW Golfs/Jettas, at least, for around $300. Even less if you get them used by knowing where to look (the vwvortex.com classifieds are a great source of such things.) Sometimes you get lucky and someone is willing to split a pair and sell you just one for around $100.

      The trick is knowing how to get the bumper off the car to get to the modules. Fortunately, the above site's model-specific forums are great for VW owners.

      For the computer -- you didn't say what kind it is, but for Apple Powerbooks, try http://www.pbparts.com.

    4. Re:You're Probably Out Of Luck by Anonymous Coward · · Score: 0
      I recently broke a wiring harness on my girlfriend's Pontiac Aztec.

      That's the lamest, ugliest car I've ever seen. Did she buy that before or after you started dating her?

    5. Re:You're Probably Out Of Luck by nolife · · Score: 1

      I've found the paid advertisers section of Google (right side) to be a good resource for car parts. I got numerous parts including headlights for 2 of my cars from sites listed over there. I don't remember the companies I've ordered from but an example for a Cirrus is roughly $103 depending on the year. From the prices I've seen locally and at the dealers, the $210 you paid still looks like a good deal and a great deal if it was installed for that price.

      --
      Bad boys rape our young girls but Violet gives willingly.
    6. Re:You're Probably Out Of Luck by ScottSpeaks! · · Score: 1
      I could replace it in about five minutes if I could get Pontiac to sell me the part. But they won't, not without purchasing the entire headlight module, for 300 dollars.

      Several years ago, my dad's car (some fancy domestic sedan) had a faulty indicator in his dashboard display, and the only way to fix it was to replace the entire dashboard. Fortunately it was under warranty, so he didn't have to pay for it. Plus the new dash came with a (digital) odometer reading of "00000.0" miles. {grin}

    7. Re:You're Probably Out Of Luck by Anonymous Coward · · Score: 0

      I had good luck with Sony but by going through the process. Eventually they gave me a new phone number to a local company which does the repairs. Then I ask about buying the part, and I buy it. Total cost about $30US for a small piece of plastic. Sony won't tell you, and infact will say you can't, but you can.

      Btw, sony support is pretty bad.

    8. Re:You're Probably Out Of Luck by Ekman · · Score: 1
      PBParts.com is awesome. About a year and a half ago, my two year old son managed to spend about half an hour unsupervised with my brand new Titanium Powerbook. He popped every single key off the keyboard.

      While we managed to replace most of the keys, three of them had damaged scissor mechanisms (little, white plastic pieces that the keycap snaps onto). Both the local Apple dealer, and Apple tech support's answer: replace the keyboard. Do it yourself for about $150 (I don't remember the exact price). Not bad for a brand new laptop that cost over $3000, but still ridiculous when all I wanted was a few tiny pieces of plastic.

      Fortunately I decided to ask Google before buying a new keyboard, and found pbparts. They sell just the scissor mechansims for $5 each. My bill: $15 + shipping.

      Since Apple doesn't sell these pieces separately, I can only assume that pbparts has people dismantling keyboards in order to sell them one piece at a time.

    9. Re:You're Probably Out Of Luck by Buran · · Score: 1

      Hey, do you have a spare A key? I hope you still have the old keyboard. If you do, I need one for another machine. (For a G4 TiBook.)

    10. Re:You're Probably Out Of Luck by bckrispi · · Score: 1
      I recently broke a wiring harness on my girlfriend's Pontiac Aztec. I could replace it in about five minutes if I could get Pontiac to sell me the part. But they won't, not without purchasing the entire headlight module, for 300 dollars

      GM probabally bought this unit pre-assembled. In their modern factory, most of the sub-assemblies are built by 3rd party sweat sho^H^H^H^H^H^H^H^H^H subcontractors. If you could find out who supplies them with the finished module, you may be able to work out a deal.

      --
      Xenon, where's my money? -Borno
    11. Re:You're Probably Out Of Luck by Anonymous Coward · · Score: 0

      Yeah, PBparts is awesome all right.

      I recently bumped the corner of my Powerbook G3 (Pismo) on a table, and the little plastic window covering the IR port broke off.

      PBparts will happily sell me a replacement-- for $34 freakin' dollars! I mean, come on!! This is a little wimpy piece of plastic that would cost 5 cents if it was part of a toy.

      I'm all for doing it yourself if you can save some money, but getting butt-raped is a different experience altogether.

  15. follow the money by Anonymous Coward · · Score: 0

    Look at the example of Apple's disposible iPod
    Technology changes setting up support and the supply line to do this wouldn't be worth the customer satisfaction or $ it would generate.

    Better spend resources creating the next rev of the product.

  16. Technology is expensive. by GoofyBoy · · Score: 1

    >Local laptop repair shop said they wouldn't replace the bezel without replacing the LCD, which isn't acceptable.

    Why isn't this acceptable?

    If its due to cost, what did you expect from a laptop? How much do you think that piece of plastic is going to cost you?

    --
    The surprise isn't how often we make bad choices; the surprise is how seldom they defeat us.
    1. Re:Technology is expensive. by falcon5768 · · Score: 1
      It isnt acceptable because if the LCD isnt broken, then why should he pay to get a whole new one. Its VERY easy to pop a LCD out of a bezel and put on a new bezel, I have done it many times myself. What they are doing is just pulling it out and sending it back for remanufacture, and NOT fixing the part that is broken.

      I understand completely where he is comming from, minor parts are next to imposable to find for a lot of the manufacturers and it IS very annoying.

      --

      "Slashdot, where telling the truth is overrated but lying is insightful."

    2. Re:Technology is expensive. by Anonymous Coward · · Score: 0

      would this really be acceptable with anything?

      insert analogy here.

      it's a big scam to make people pay for things they don't need. a great big fleecing of the consumer class.

    3. Re:Technology is expensive. by j-turkey · · Score: 4, Interesting
      Why isn't this acceptable?

      To use an analogy from a car. Say you need to replace a spark plug -- it's not just like an expensive spark plug -- this is like a manufacturer refusing to sell you a spark plug without the entire replacement motor.

      Now I hear what you're saying about laptops just being "that way"...but it doesn't make it OK. I don't have much intention of buying a laptop until they're user servicable and suitable replacement parts are available (it's probably clear by now that I have no specific need for a laptop and when there is, my job will probably provide one). Point is, it's about as lame as Apple's iPod battery debacule, except it's an accepted industry-standard parctice.

      --

      -Turkey

    4. Re:Technology is expensive. by Anonymous Coward · · Score: 0

      >> Point is, it's about as lame as Apple's iPod battery debacule, except it's an accepted industry-standard parctice.

      I ordered one of those debacules from a third party. Its not as good as Apple's debacule, but it only cost $20. Go figure. :-P

  17. Same here by MeanJeans · · Score: 2, Informative

    I just ran into the same thing. The hinges on my laptop screen can no longer hold me PERFECT LCD screen vertical. ~$600 to replace the LCD/hinges. Jerks.

    --
    =====
    imagetweak.netWeb-based image t
    1. Re:Same here by Erratio · · Score: 1

      I have the same problem and so does one of my friends. Has anyone come up with a good jury rigged method for restoring (or at least emulating) tension to the hinges? (Don't say duct tape).

      --
      I don't try to be right, I just try to make people think
  18. He tried eBay... by stevenbdjr · · Score: 2, Informative

    ...idiots. RTFP.

    Suits up fireproof jacket...

    1. Re:He tried eBay... by Kenja · · Score: 1

      And since HE tried eBay with no luck there must be no notebook parts on eBay at all. So dont anyone else ever try looking there.

      --

      "Have you ever thought about just turning off the TV, sitting down with your kids, and hitting them?"
  19. two words by bhawbaker · · Score: 0, Troll

    duct tape

  20. For Apple Laptops by nickyandthefuture · · Score: 5, Informative

    There's a site called PB Parts that has Apple laptop parts. I replaced my iBook HD there and my brother replaced his PowerBook keyboard with a part from there. Some of their prices are a little high, but still cheaper than getting it repaired by Apple or a reseller if you don't have a warranty.

    1. Re:For Apple Laptops by jo_ham · · Score: 1

      You can shop anywhere for iBook HDs - they're just standard 2.5" IDE drives. Just be sure to get a 9.5mm high or less drive for an iBook. A PowerBook will take up to 12.5mm high drives.

      Other than that (and possibly the CD drive) you'll need to hit the specialist suppliers for parts.

    2. Re:For Apple Laptops by Midnight+Thunder · · Score: 1

      Back when there were still Apple Centers around, I could order the necesary parts myself. I could pay extra to have them do the work, or save and install them myself. In my story, the hinge cracked the screen housing, so I ordered a replacement and did the work myself. It was easy. I am sure if you phoned Apple's local number they could help you out - PB Parts is good, but not everyone is in the US. Of course since its not always the same operator on the phone, your mileage might vary.

      --
      Jumpstart the tartan drive.
    3. Re:For Apple Laptops by Anonymous Coward · · Score: 0

      I though Apple products did not break. Ohh, the secondary market is full of people trying to get rid of them.

    4. Re:For Apple Laptops by Large+Green+Mallard · · Score: 1

      Kudos for finding it.. but you know iBooks and powerbooks use the same hard drives as every PC laptop on the market, right?

    5. Re:For Apple Laptops by tillemetry · · Score: 1

      Have used Small Dog. Like their service. Even drove past it a few times on my way to Sugarbush.

      No, mac laptops are not indestructible. Particularly the new aluminum ones. They are however, easy to get parts for, and upgrade, because the models stay relatively consistent, and they usually ship a lot of them.

      Its also nice to be able to upgrade your 4 year old 400 MHZ powerbook to a 900 MHZ powerbook. Powerlogix did a good job cheap. Now if they can just think of a way of upgrading the graphics card...

  21. feh by Thaelon · · Score: 5, Informative

    I work at my college servicing the IBM ThinkPads that the school leases. (There's your background

    The manufacturer should have replacement parts as long as the thing is under warranty and possibly a while after.

    I've probably replaced about 4,000 LCD bezels by now and I know exactly what you mean.

    The place that was trying to replace the ENTIRE assembly on you was doing nothing more than trying to rip you off BIG TIME. LCDs can cost more than the laptop their in, and that piece of plastic probably costs $.50 to make. (Even though IBM charges ~$50 for one)

    I recommend just trying harder to contact the original manufacturer.

    --

    Question everything

    1. Re:feh by Anonymous Coward · · Score: 0

      Can you get those little plastic things that hold the spacebar on the keyboard in place? (two white things, about 1cm^2, can move up and down, slightly springy)

    2. Re:feh by Thaelon · · Score: 1

      Yes. Here we have ~100 scrap keyboards that we use take keys off of to replace broken/lost ones.

      --

      Question everything

    3. Re:feh by DongleFondle · · Score: 1

      Take keys off of an IBM Thinkpad keyboard? My understanding was that once you did that, then that keyboard was donefor. In other words, I thought Thinkpad keyboard keys 'don't come off'.

  22. Making do with what you have by Alien54 · · Score: 2, Informative
    Apple repair manuals are available online in a number of places.

    When it comes to plastic parts, like bezels, I usually resort to delicate use of epoxy and super thin reinforcements.

    My experience with plastic repair parts is that they are usually not sold separately, and are hard to find unless you can cannabalize.

    --
    "It is a greater offense to steal men's labor, than their clothes"
    1. Re:Making do with what you have by eizan · · Score: 2, Insightful

      I've had to replace two major parts on my pismo in the last year:

      1. the hinges on the LCD
      2. the sound IO-power board

      both of these two operations could have set me back at least $1000 USD combined if I sent the machine into apple for repairs.

      I went looking on ebay and around the net and fixed my laptop for $200 (in the form of parts and torx wrenches) for both repairs combined. Even then I paid too much--but those manuals are still a godsend.

  23. Same here by CompWerks · · Score: 2, Interesting
    I just ran into a similar problem after I [cough] sat [/cough] on my laptop by mistake and at first I checked a few retailers that sold replacement lcd's only to find out they were astronomically priced and no one on ebay had the one that I needed until I waited a week and checked back on ebay and sure enough someone had one for sale.

    Try ebay, if you can't find it there you may be in trouble. :)

    --
    If you can read this sig - the bitch fell off.
  24. How did it break? by Tyrdium · · Score: 2, Insightful

    Was this accidental damage, or a manufacturing defect? Given that it's only half a year old, it should still be under warranty (assuming it's not accidental damage, such as you dropping it on the floor). You should be able to just send it in to the manufacturer and have them either repair it for you or ship you a refurb or new one.

  25. Laptopsforless.com by kzinti · · Score: 4, Informative

    I have purchased replacement batteries and a replacement keyboard for my aging Dell Inspiron 3700 from laptopsforless.com. I wasn't terribly impressed with the lifetime of the batteries - they wore out in just over a year, whereas the original Dells had lasted 18 months before dying (I can be hard on batteries). The keyboard was a refurb, but has performed adequately.

    You could always buy a sacrificial laptop on eBay and use it for parts. If it's old enough, it won't cost you too much.

  26. Liquid Nails by azpcox · · Score: 1

    Seriously, is Slashdot now a parts distibutor/parts locator service? I've seen some people keep their cell phones together with rubber bands, perhaps that would work in this case. Liquid nails may be too permanent...

    --
    What exactly do you mean by "Don't touch this button?"
  27. duck it by GreenCow · · Score: 1

    mm duck tape. can't play quack 3 arena without it.

  28. Wood? by gruntled · · Score: 5, Funny

    How cool would it be to pay $50 bucks to the local woodshop teacher to make a custom bezel?

    1. Re:Wood? by UrgleHoth · · Score: 1

      Or maybe Luddite Industries will specially make wood computer components?

      --

      Dogma - "let's just say we'd like to avoid any empirical entanglements."
    2. Re:Wood? by Anonymous Coward · · Score: 0

      Wow.. someone had a lot of time on their hands and a pretty lame sense of humor.

  29. Bondo by pheared · · Score: 1

    And lots of sanding.

  30. Salutation! Me have one question. by Anonymous Coward · · Score: 0

    it is good whack?

  31. To likely mis-quote Aldous Huxley by da3dAlus · · Score: 3, Insightful

    Reminds me of the little diddy they said in Brave New World, and piped into the heads of children at an early age: "better to spend than to mend". It seems our society is geared more towards the "just buy a new one" mentality nowadays. *cough*iPod*cough* Personally I'd find a way to MacGuyver a new part or fix it so that the device was still (safely) usable until the day I either do find a new part, or break it beyond repair.

    --

    Sometimes I doubt your commitment to Sparkle Motion.
    1. Re:To likely mis-quote Aldous Huxley by Microlith · · Score: 1

      *cough*iPod*cough*

      Wow, great way to make yourself look like an uninformed fool. The battery in an iPod has always been replaceable with a minimum of effort, and for those afraid, Apple will do it for them.

      Go take your misinformation and cram it elsewhere.

    2. Re:To likely mis-quote Aldous Huxley by Drakonian · · Score: 1

      Just because one person had a problem with their iPod doesn't mean that everyone did. My 1st gen iPod works flawlessly today despite about 5 drops (1 on concrete) and no case. The battery still holds a charge perfectly. I'm surprised those brothers smear campaign was so successful. Statistically there are always going to be a few lemons.

      --
      Random is the New Order.
    3. Re:To likely mis-quote Aldous Huxley by HoneyBunchesOfGoats · · Score: 1

      Heh, I think that's the first time I've ever seen "MacGuyver" used as a verb. People would be surprised at how much stuff you can get working again through DIY methods. Yes, I've messed up sometimes (but it was broken anyway, so no real loss), but I've also been successful and saved myself some money (which is in short supply, as I'm a college student). Also, it's a great way to learn a bit about how your stuff, and stuff like it, works.

    4. Re:To likely mis-quote Aldous Huxley by da3dAlus · · Score: 1

      Samantha Carter (Amanda Tapping) used it in one of the Season 1 episodes of Stargate SG-1, when talking to Col. O'neill (Richard D. Anderson). I thought it was hilarious they worked that into the script. Anyway, I had an old TI Travelmate with a broken LCD hinge once. The damn thing wouldn't open without a fight. I ended up taking a drill and some small bolts, and drove them through the other side of the LCD casing (not the screen itself). It looked horrible, but the hinge was firmly fastened to the screen now!

      --

      Sometimes I doubt your commitment to Sparkle Motion.
    5. Re:To likely mis-quote Aldous Huxley by Ragnar+Forkbeard · · Score: 2, Informative

      Reminds me of the little diddy they said in Brave New World, and piped into the heads of children at an early age: "better to spend than to mend".

      Close! The quotation is: "ending is better than mending." In my troubleshooting experience this is best illustrated by inkjet printers: if it breaks (or even if you just run out of ink!), the most cost-effective solution (for the end user, anyway) is often to just pitch the thing and buy a new one.

      --
      "America is - without a doubt - the most bizarrre culture this planet has ever produced." --James Lileks
    6. Re:To likely mis-quote Aldous Huxley by da3dAlus · · Score: 1

      "The battery in an iPod has always been replaceable with a minimum of effort..."

      And so is the battery on my Archos Jukebox, and I'm not afraid to try and replace either. And I'm sure most people can figure out how to call a support number as you pointed out. My concern was for Joe Avg User who buys any product that is so user-unfriendly that they have to purchase another unit when something simple fails. That was my subtle intent, and the iPod seemed like a subject fresh in most people's mind. As the geek of the family I'm the first to get hit up with all kinds of requests to fix anything electronic. Most of the time I have to shy folks away just for this reason--their problem can't be fixed because a replacement part is not available.

      --

      Sometimes I doubt your commitment to Sparkle Motion.
    7. Re:To likely mis-quote Aldous Huxley by CrashBoy · · Score: 1

      Wow, such vitriol. Spoken like a true Macintosh Fanboy. Or Comic Book Guy. Do you own an iPod, or have you crammed it elsewhere?

      --
      http://www.hainsworth.com
  32. Plastic and LCD are generally one part by CatPieMan · · Score: 1

    I believe that these two components are generally considered one part (as in they have the same part number when they come from the factory).

    While the plastic is worth very little, if the factory will only ship them as one part, you are out of luck. I doubt you could find a store who would split them apart.

    I know that on my old compaq (Armada 7400), when the repair-man came to fix the LCD, he took the plastic surrounding it with him. I believe it is simpler for repairs as you only have to put a couple of screws in place and attach a cable or two and the screen is ready to go.

    I doubt that you will be able to find this, although I would like to be proved wrong. I assume it is out of warantee, since most companies would probably fix it if it still were.

    It is most likely a cost item being the reason the factory/supplier won't sell them as anything other than one item.

    Good Luck

    -CPM

    --
    ---You're all I need, When the water runs deep, You're all I need, Now I cry my soul to sleep -- Collective Soul, Needs
  33. buy a new one... by Anonymous Coward · · Score: 0

    if it's still available. Then swap out the broken piece with the good one on the new laptop. Then return the new laptop with the broken piece. Done.

  34. Experience with Acer by cynicalmoose · · Score: 1

    I've had these problems with Acer before. They won't replace the bevel without replacing the screen (which costs); but worse, they won't replace the casing when it has broken, as it involves replacing the motherboard. Why the casing is integral to the motherboard I cannot understand. This means you really need to show 'motherboard damage' before they will do anything under their accidental damage cover.

    And then there is the wait. I live in the UK; Acer keeps its European operations mostly in Eire. Any repair has to be flown their. Major repairs are flown out to Asia. The last AD problem I had left me without a laptop for 6 weeks; they wouldn't give me a temporary computer.

    --
    Exercise your right not to vote. thinkoutside.org
    1. Re:Experience with Acer by exp(pi*sqrt(163)) · · Score: 1
      Acer sucks. The touchpad failed on an Acer I had. I phoned technical support. They sent me to a local laptop repair place who billed me. Acer said they don't work with that particular repair company so wouldn't foot the bill. I pointed out they sent me there in the first place. They said they couldn't possibly have. They point blank lied to me. Incredible!

      Never, ever, ever, under any circumstances, buy a product from Acer.

      Acer are the scum of the earth. They are the butthole of laptop manufacturers. They are just plain evil.

      --
      Doesn't it make you feel good to know that our freedoms are protected by politicans, lawyers and journalists.
    2. Re:Experience with Acer by Ankh · · Score: 1

      I've had an Acer laptop for 3 years, just bought one for my partner, and would not hesitate in buying more. I had a free 2-year warranty with mine, and that involved a guarantee that they'd fix it or replace it, within 2 business days. I had two problems (both related) and they made good on the promise.

      You can get a 2-hour support (or is it 4 hour??) in the Greater Toronto Area.

      Several Acer dealers have warned me that the very low end Acer laptops have a lot of problems. But they all also say that the higher end ones are first rate.

      Frankly, I expect (based on published statistics as well as anecdotal evidence) that laptops are likely to go wrong in the first 2 years, especially if, like me, you travel a lot. So the warranty is really important to me.

      Ask around in your area. Check the warranty, and ask the dealer before you buy. But for me, the Acer laptop I got (a Travelmate 602TER, 650MHz, 384M RAM (upgraded from 128), CD-RW drive, Mandrake Linux + Win98) was pretty good value at the time, and everything I needed worked in Linux, too.

      --
      Live barefoot!
      free engravings/woodcuts
    3. Re:Experience with Acer by rad1958 · · Score: 1

      Couldn't agree more with that. Cought acer 2 years ago, the display went kaput in 2 weeks. No mishandling, no drops. The factory diagnosed it as a 'broken' display and wouldn't cover it under warranty, I coughed up the S$500 to replace it. I believe it was a mfg. defect.

    4. Re:Experience with Acer by exp(pi*sqrt(163)) · · Score: 1
      Check the warranty, and ask the dealer before you buy
      In my case what saved me was the fact that the dealer had an absolutely no questions asked money back guarantee. They paid for the (overseas) return sihpping. Awesome. If you're going to buy crap hardware get it from a good dealer.
      --
      Doesn't it make you feel good to know that our freedoms are protected by politicans, lawyers and journalists.
  35. Generally, there's only one part available ... by Mr.Surly · · Score: 3, Funny

    ... for laptops: A new laptop.

    Seriously, though. I used to fix laptops. Typically the LCD and bezel came as one part, and couldn't be purchased separately.

  36. No waranty? by misheast · · Score: 1

    Something very similar recently happened to my Inspiron 8000. Two years after buying the thing, the connections between the audio jacks and the mobo were loose. I called tech support, was still under warranty, and they offered to fix everything else that was wrong also, which included little stupid things like a chip in the bezel, and a dvd drive that took an extra second to rev up.

    My point being, you've only had this for 6 months.. two years later, and the Dell person was practically begging me to come up with more things for her to fix, gave me a free LCD bezel, as well as sent someone to install it for me, all covered under warranty. Have you tried having them replace it for free?

  37. Re:Can't find a replacement bezel? One answer by StarManta · · Score: 0, Offtopic

    damn, someone beat me to it.

    --
    StarManta
    I don't think BMW has ever complained about their 2% marketshare. Neither has Apple.
  38. Compaq/HP by DivideX0 · · Score: 5, Funny

    I usually have no problem getting what I want from Compaq as long as the following conditions are met:

    1. Have a lot of money
    2. Compaq/HP actually has the part listed
    3. Compaq/HP actually has the part in stock
    4. Compaq/HP actually ships the order
    5. I finally give up and buy a new laptop

    Hope this helps :-(

    Sorry I almost forgot:
    6. ???
    7. Profit

    --
    My next Slashdot post will be ready soon, but subscribers can beat the rush and see it early!
    1. Re:Compaq/HP by smack_attack · · Score: 1

      Ditto, Presario 2700 that no longer boots. I'd rather send it to them and gasp... *PAY* them to fix it, but they keep shoving me off to the cluebots at Circuit City and Best Buy.

      If anyone can help, it tries to boot, gets to the loading screen then freezes after the speaker does a funky little chirp (very low). The fan powered up massively up to this point, then the whole damn thing freezes. Every so often the thing actually boots and I'm able to get more stuff off of it (trying to salvage photos and projects + 11GB of MP3s, heh). I figure the answer from some clueless BB/CC tech is to replace the mobo and HD, not cheap. Anyone heard of this?

    2. Re:Compaq/HP by arkanes · · Score: 1

      I had the best possible experience with Compaq tech support - and on a refurb, at that. My laptop just died on me on a Thursday night (after buisness hours), and I had it back in my hands the following Tuesday morning. All around about the best experience I've ever had with support anywhere at ANY company.

    3. Re:Compaq/HP by nolife · · Score: 1

      I've had good luck with the business side of Compaq. We have hundreds of Compaq laptops and desktops. When they break, we get a decent turn around on replacement parts and a decent turn around time when we actually have to send the whole unit in. Maybe they stock the business side a little better then the consumer side?

      --
      Bad boys rape our young girls but Violet gives willingly.
    4. Re:Compaq/HP by egriebel · · Score: 1
      Not that it'd help the system much, but you could remove the HD and put it in a desktop system with a laptop-to-ide converter board off of ebay or Jameco, something like this. You can then at least dump the data off the drive that way. You might be able to pick up one of those things at CompUSA/BB even.

      HTH, -ed

      --
      ACHTUNG! Das computermachine ist nicht fuer gefingerpoken und mittengrabben. Ist nicht fuer gewerken bei das dumpkopfen.
    5. Re:Compaq/HP by C10H14N2 · · Score: 1

      Yeah, Compaq/HP are AWFUL. I bought a cheap Compaq laptop a whole ONE YEAR AGO for a grand total of $1100.

      Replacement parts are:

      LCD: $836
      30GB HD: $372
      DVD: $382
      Battery: $180
      Clock battery: $102

      $1872 so far.

      Fan: $59
      Heatsink: $90
      Keyboard: $72
      Screws: $80
      256MB: $293
      Logo: $59
      HD interface: $100
      Modem: $84
      Motherboard: $538
      LCD Inverter: $151
      Power cord: $46
      Athlon 1500: $322
      Speaker: $67

      That's $3,833 to repair a $1,000 machine not including labor, tax or shipping. This is why I buy cheap-ass laptops and use them primarily as X terminals, rather than workstations. SSH'ing into the big guns provides far more power than the biggest baddest laptop that will be worth a buck fifty in six months anyway, only if it bursts into flames I'm out hundreds, not thousands, of dollars.

    6. Re:Compaq/HP by dildatron · · Score: 1

      I have a suggestion.

      Obviously your laptop is hosed and would require more money to fix than it's worth. But why don't you just buy a converter, pull the hard drive out, and connect it to your desktop? You can get IDE conveters to plug laptop drives into normal desktop systems. If you spent $20, you could have all your data.

      It all depends on how much the data is worth to you.

      --


      If you had nuts on your chin, would they be chin nuts?
    7. Re:Compaq/HP by Orangedog_on_crack · · Score: 1

      My Compaq problem isn't nearly as close to as expensive as yours, it's frustrating as hell and I'm not sure if I should even try to get replacement parts from them. My problem: The part of the hinges that hold the display up have worn out, so now I have the lid to my TI-92 calculator taped to the top of my Presario 700 to prop up the lid. I think I'll go stick a few more pins in my Carly voodoo doll!

    8. Re:Compaq/HP by smack_attack · · Score: 1

      Thanks, though I'll still have to take it to someone to take the HDD out, I took out all the screws once and still couldn't get the thing open (it's a laptop conspiracy!).

      It sucks that it's hosed though, I figure I'll save my pennies and get a powerbook next time (with 36mo AppleCare since everyone says to get it).

      Thanks Thanks Thanks again.

    9. Re:Compaq/HP by rifter · · Score: 1

      Some people are suggesting ide converters, but I have another suggestion as well. There exist laptop external drive enclosures which use USB and FireWire which can be had for all of $40. I had a girlfriend with a broken Thinkpad (who incidentally switched to an iBook) for whom this solution worked well. You just take out the drive, slap it in the enclosure and you have an external USB drive now. Oddly enough, linux worked best for actually getting at the data with the enclosure we chose, but there are probably others which come with decent drivers (besides, part of the problem was incompatable ntfs versions and the iBook itself, problems you will likely not have).

  39. No good options on this by Ralph+Spoilsport · · Score: 3, Insightful
    I've had similar problems, and never had a good solution. My present laptop, I bought the extortionate appleCare insurance, but it is worth it.

    Or, what you do, is you buy from Costco and return the machine every 5 months... that ruse was cooler a while ago when you could have it for a year and then return it...

    My neighbour bought appleCare and boy did THAT pay for itself. His screen just up and DIED. First it turned weird colours and then it just died. Luckily he had appleCare, because at the time it was a $1200 repair!

    So, extended warranties (the more extended the better) are WORTH every penny on laptops. You hope and pray you never need it, but when you do need it, and you don't have it, yer fucked big time.

    good luck,

    RS

    --
    Shoes for Industry. Shoes for the Dead.
    1. Re:No good options on this by Buran · · Score: 1

      If that was on an iBook, it's a semi-common problem on the new ice (glossy white) iBooks.

      With my old G3 (Lombard) machine, I went through three motherboards as it kept eating them for some odd reason. AppleCare paid for them all -- $900 each without it!

    2. Re:No good options on this by tepples · · Score: 0, Redundant

      But then watch the manufacturer declare the extended warranty you purchased useless, claiming that you misused and/or abused the product.

    3. Re:No good options on this by Anonymous Coward · · Score: 0


      Reading your post makes me think "jesus, iBooks are badly made", not "wow, AppleCare is worth the extra cost".

    4. Re:No good options on this by nathanh · · Score: 1
      So, extended warranties (the more extended the better) are WORTH every penny on laptops. You hope and pray you never need it, but when you do need it, and you don't have it, yer fucked big time.

      No, they're not.

      Think of it this way. The vendor isn't going to offer the extended warranty at a loss. They're making a tidy profit on those extended warranties. If you bought enough laptops that you get the average number of failures, then you're going to be worse off for buying the extended warranties.

      That's not to say they might not be beneficial if you're one of the unlucky people who has more failures than the average, or if you don't buy enough laptops to see an average in the first place, but it's not the case that the warranties are worth it. They're entirely in the vendor's favour.

  40. Re:Do you know the way..... by Dilbert_ · · Score: 1

    What part of 'I checked Ebay' didn't you understand? :-)

    --
    superblog.org: all your favourite blogs on o
  41. similar problem, dell helped by mystik · · Score: 4, Informative

    I had snapped off the metal hinge that attaches the LCD panel to the base. (And my laptop is out of warantee) I looked up part numbers in dells online manuals, called a Dell representative, and $40 later, they sent me the part, no fuss whatsoever.

    I was actually really surprised that the process went so smoothly.

    --
    Why aren't you encrypting your e-mail?
    1. Re:similar problem, dell helped by dnoyeb · · Score: 2, Insightful

      I had the same hinges wear out, actually the screws sheared off on my Dell. After I managed to figure out who to call, then sent me the parts for about $40 no fuss. And I got a direct number if ever something else wears out. My monitor now stands and a nice 90degree vertical instead of the droopy 45degrees of old age :)

      But they also told me that the bezel of the monitor itself, because I also broke the clips that hold the thing shut, were unreplaceable. and to my eyes it does seem glued together.

      I was also stunned a while ago when I had 2 of the same PDAs. 1 had bad memory so I got a new one from ebay. later my some broke the screen on that one so I thought I could combine the two. Nada. Its glued together. and so flimsy that opening the case just ripped it apart...

      Thus I bought treo, i suppose i gave in.

    2. Re:similar problem, dell helped by Anonymous Coward · · Score: 0

      I've had similar experiences with Dell. Meh, maybe it's just the people I deal with but I like Dell.

  42. No User Serviceable Parts Inside by Dielectric · · Score: 2, Informative

    Laptops aren't meant to be serviceable. They're meant to be sealed up like a Pharoah's tomb and left alone for eternity, because everything inside is laid out just so, and all those printed wire ribbons are fairly delicate. It's hard to get replacement parts without going through an authorized repair depot. The manufacturer does not have the money to put in a system for ordering parts piecemeal.

    If you buy through authorized dealers, you get this thing called a warranty and a service contract. They're pretty good for getting your laptop fixed. I broke the LCD on my Sony Vaio, and they fixed it and the noisy fan which I didn't even ask about. Same with a co-worker and his Dell, he broke the hinge and Dell fixed it.

    My best solution for you is to find another dead one on Ebay and scavenge the corpse. The other solution is to make friends with someone at a repair depot so they can backdoor you a piece here and there.

    1. Re:No User Serviceable Parts Inside by Lord+Ender · · Score: 1

      I call bullshit. I took my Toshiba Satellite apart one night. The only tool I needed was a small screwdriver. Everything inside there was easily replaceable. Hard drive, CDROM, whatever, could just be popped out/unplugged. I had the thing spread all over the table. It was not "sealed" and there were no painted on wires. Some of the parts looked like they might be well-standardized. Oh, but when I put it back together, I had 2 screws left over. But it doesn't matter, it still works perfectly. Given the parts, everything inside a laptop (at least of my model) should be replaceable by anyone who is at least capable of building a PC from standard parts. Now, replacing the outer plastic casing, that would be a different story...

      --
      A slashdotter who didn't build his own computer is like a Jedi who didn't build his own lightsaber.
    2. Re:No User Serviceable Parts Inside by jridley · · Score: 1

      Not really. Perhaps the last time you had a laptop open was 10-15 years ago; Yes, I worked repair and at the time, we worked on 286 laptops and they were a screaming nightmare to get back together again properly; it was nearly impossible, even with the manual and a lot of care.

      My old Compaq was a little tricky but not bad. My current Dell is a complete breeze; it comes apart with a small screwdriver, parts are nearly standardized inside and can be easily interchanged, and it's trivial to put back together.

    3. Re:No User Serviceable Parts Inside by lactose99 · · Score: 2, Interesting

      Not all laptops are like this. You can still find the field replacement manuals for many many IBM Thinkpads from IBM's support site. They are the equivalent of a Haynes Auto Manual; you can use it to practically tear-down the entire laptop and rebuild it.

      --
      Fully licensed blockchain psychiatrist
    4. Re:No User Serviceable Parts Inside by Dielectric · · Score: 1

      HDs, CD-ROMs, and memory are modularized because they're bought from outside sources. That's really not the issue, rather the rest of the wacky display drivers, CCFLs, and all the little daughter cards connected by low mating cycle printed ribbon cable. Those are delicate and really shouldn't be disturbed.

      You're an uber-geek with a screwdriver, but you're far from the average user which they really want to protect. We've all read the stories about ham fisted average guys plugging their modem card backwards in the AGP slot. Can you imagine if they got inside your Toshiba?

  43. My laptop manufacturer makes it very easy... by Anonymous Coward · · Score: 0

    ...as long as you don't mind an entirely new notebook surrounding the replacement part you desire. And don't mind paying for it as well.

  44. Some people don't like them by Daath · · Score: 1

    Some people don't like them, but I got a Dell, I've never had any problems getting things fixed.
    At work some of my colleagues use Dell laptops, when something breaks, a Dell tech shows up fixes/replaces things, makes you sign and leaves.
    Get extended warranties for laptops.

    --
    Any technology distinguishable from magic, is insufficiently advanced.
  45. Laptop brand? by Anonymous Coward · · Score: 0

    If you had at all mentioned who made your laptop, we could've helped you more.

    I have a Toshiba laptop, and their support page actually links to a reseller to purchase parts from. www.nationalparts.com if you're interested. I bought some parts from them and they are well stocked and responsive.

    Unfortunately my laptop is going on 4 years old, so they don't stock those parts anymore, but take a look. Their front page also mentions other brands, so check with them even if you have something other than toshiba.

    (No I don't work for them)

  46. Re:Do you know the way..... by robslimo · · Score: 3, Insightful

    Ebay is a great place to trade notebook parts around and around... unfortunately the prices go up for the small parts as they become seperated from their original computer (buy a used, broken notebook for $50, sell HDD for $40, sell LCD for $60, sell CD-ROM drive for $20, etc).

    No, the answer is JB-Weld (www.jbweld.net) or a similar epoxy. It's the modern nerd answer to tape on your glasses.

  47. Repair Manuals by Alien54 · · Score: 1

    are often very hard to find for most laptop models - never mind the parts, unless you work in a shop. And many shops just ship the stuff out to a factory service center, anyhow ....

    --
    "It is a greater offense to steal men's labor, than their clothes"
  48. Doink! by torpor · · Score: 2, Interesting

    pbparts.com has come to my rescue so many times, I can't think of buying a tiBook again without having a relationship with these guys ...

    Anyway, tiBook. The best 'user-replaceable/serviceable' laptop you can invest in. *tons* of after-market parts.

    I've replaced the case on mine 3 times. Not easy, definitely like gutting a fish and expecting it to swim again, but hey ... can't do it with a Dell!

    --
    ; -- the corruption of government starts with its secrets. a truly free people keep no secrets. --
    1. Re:Doink! by MImeKillEr · · Score: 1

      I've replaced the case on mine 3 times. Not easy, definitely like gutting a fish and expecting it to swim again, but hey ... can't do it with a Dell!

      Sure you can. I worked in the testing lab at Dell (testing laptops and optical drives for laptops) and it's hella easy to replace components.

      --
      Cruising the internet on my TI-99/4A @ a whopping 300 baud!
    2. Re:Doink! by torpor · · Score: 1

      Where do you buy the parts?

      --
      ; -- the corruption of government starts with its secrets. a truly free people keep no secrets. --
  49. Had similar issue with Compaq by pitr256 · · Score: 1

    Had a Compaq 1800xt with the 15in display and the lid hinge broke so that you could only either have the lid closed or laying all the way open/flat. The repair shop said it would have to replace the entire display for ~$900. Yikes! Freakin' more than the laptop was worth...

    I also have a cousin who works for Compaq nee HP, and he looked it up and sure enough, there was no way to replace the 50 cent hinges without replacing the $850 screen.

    Needless to say, the laptop was retired to the kitchen (used as a wireless terminal) and we purchased a new laptop. But I always thought this was a lone experience kind of thing. Now I know.

    Have any other Compaq laptop owners had similar experiences with the lid of their laptop? I see a class action lawsuit. My laptop was only two years old...

    --
    Your mom always said, a PB&J is better than nothing, and God is nothing, is a PB&J better than God?
    1. Re:Had similar issue with Compaq by ZeLonewolf · · Score: 1

      Cripes, yeah, my Armada V300 had the exact same problem, though it's a few years older than yours... my solution was to apply a couple of layers of tape (I used gaff tape, but duct tape probably works just as well) to the hinge to give it some resistance. The tape peeled off after awhile, so I did it again, supergluing it this time.

      YMMV.

      --
      "If at first you don't succeed, lower your standards."
    2. Re:Had similar issue with Compaq by sky_fire · · Score: 1

      That and a whole lot more happened to mine. but they've finally gotten on the ball and are sending me a new laptop for all the trouble.

      --
      -- Proud member of the Jello Sex Cult.
    3. Re:Had similar issue with Compaq by Lifewolf · · Score: 1
      Have any other Compaq laptop owners had similar experiences with the lid of their laptop?

      Well, the display clutch (a.k.a. hinge) on my Compaq Contura Aero 4/33c did break. (No suprise there, the Contura Aero display clutch was fabulously bad.) Not only did Compaq have replacement clutches for sale (directly and through parts resellers), but the replacement clutches were of an improved design.

      Amusingly, it was when I ordered a replacement bezel for my Aero that I ran into trouble. The kit was readily (and inexpensively) available through parts resellers and included the display bezel, latch, screws, and some other odds and ends. The kit I received though was missing the display latch. In its place, Compaq included a small slip of paper explaining that the display latch was out of stock when the kit was assembled and directing me to simply use the existing latch instead. Too bad for me that my screen bezel was fine and my latch was broken.

      --
      "Be Happy or Die." -- AoN
  50. Parts People by Anonymous Coward · · Score: 0

    I've used them a couple times and had no problems...

    http://www.parts-people.com

  51. Partsearch.com by Anonymous Coward · · Score: 1, Informative
  52. Dell gave me great help at a low, low price... by HuffMeister · · Score: 1

    I broke one of the hinges on my laptop, just one. The Dell people I talked to new exactly what I was talking about and got me "refurbished" parts for like $20, which I then installed myself. I ended up having to replace the screen holder itself, which is why the price was so high, but the coolest thing was they just did some kind of simple text search and said, "Yep, we have it. I can have it to you in two days..." And that was that. Their online service manual led me through the process of replacing the part, and that was that. Go dell.

  53. yep, I got the warranty. by mekkab · · Score: 2, Interesting

    I bought a Toshiba 3110CT laptop right when they were getting phased out so I saved some bucks. I sunk $300 for 3-year warranty support.

    I dropped the laptop while it had a wifi card sticking out of it. PCMCIA slot now can't register any cards. Brought it in to the Warranty shop, they gave me a new motherboard. 1 day turn-around time.

    Dropped again, Harddrive died. Asked for a a new harddrive and they did it while I waited.

    Best money I ever spent.

    --
    In the future, I would want to not be isolated from my friends in the Space Station.
    1. Re:yep, I got the warranty. by Xzzy · · Score: 5, Insightful

      > Best money I ever spent.

      Considering the two repairs to your laptop have been produced by dropping it, my humble submission would be that a padded bag would have been the best money you could spend.

    2. Re:yep, I got the warranty. by mekkab · · Score: 1

      Its hard to see the screen when its in a bag.

      --
      In the future, I would want to not be isolated from my friends in the Space Station.
    3. Re:yep, I got the warranty. by mekkab · · Score: 1

      P.S.- I break things. Its what I do best. This goes for hardware, software, clothing, bags, you name it, I stress it. My Handspring Visor? Has a Titanium case that costs more than the handspring. It too has been dropped. Sony Sport walkmen were a running joke through my childhood.

      The plus side is that I've turned my "skill" into a lucrative career with Integration and Test!

      --
      In the future, I would want to not be isolated from my friends in the Space Station.
    4. Re:yep, I got the warranty. by aminorex · · Score: 1

      I think it was for your head, not the lap:
      Insert head, seal tightly around neck.

      --
      -I like my women like I like my tea: green-
    5. Re:yep, I got the warranty. by mekkab · · Score: 1

      so funny! Did you think that one up all by yourself? News for Nerds indeed, NERD.

      --
      In the future, I would want to not be isolated from my friends in the Space Station.
  54. Try a PowerBook G4 by Cycline3 · · Score: 1

    Try a PowerBook G4. I dropped my PowerBook G4 three feet to a tile floor and it didn't phase the titanium case. No cheap plastic parts to replace on these bad boys... and it's got OS X.

    1. Re:Try a PowerBook G4 by Anonymous Coward · · Score: 0

      Why not buy 2 Dell Notebooks @ $999 USD each for the price of 1 PowerBook G4 notebook $1999 USD each? That way, he can have a new notebook and have a brand new one for replacement instantly if something ever goes wrong out of warranty.

      Considering that repairing the same problem (replacing the bezel, and, hence, the LCD) on a PowerBook G4 (DURING the included 1 year limited warranty) would cost, according to Apple, $1308.95 USD for repair, shipping, handling, and support (Tier 4 repair for "LCD"... this would be out of the warranty because it is assumed that it was "Damage caused by accident, abuse, misuse, and misapplication" causing the broken bezel that is explicitly NOT covered under Apple's limited warranty.").

      Alternately, he can purchase AppleCare for his PowerBook G4 for $349 USD at the time of purchase, unless he lives in Florida (according to the Apple web page, at the bottom: "This plan (AppleCare) is not available for Florida consumers or where prohibited by law.").

      On the other hand, the AppleCare plan only covers manufacturer defects for a longer period than the usual (and a longer period of complimentary telephone support). It still does NOT cover, According to Apple's Terms and Conditions for AppleCare"Damage due to accident, abuse, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, improper environment (including lack of proper temperature or humidity), unusual physical or electrical stress or interference, failure or fluctuation of electrical power, lightning, static electricity, fire, or acts of God;"

      Not that Dell, or any other manufacturer's warranty usually covers repairs of damage caused accidentally, but it really wouldn't help the gentleman in this situation to have an Apple PowerBook G4, as he could probably buy an entire new notebook for the $1308.95 USD for repair, shipping, handling, and support it would cost to solve the same problem if he owned a PowerBook G4.

      Of course, your entire argument is that it would simply NEVER happen to an Apple notebook because of the quality, worksmanship, design, materials, etc. Interesting, but defects DO happen (browse some Apple forums (such as MacFixIt (here and here (for instance there was a White Spot issue that affected as many as 25% of PowerBook 15" Firewire 800 G4's and an assortment of iBooks... apparently, it's still ongoing (probably a manufacturing and design problem)!))) and see for yourself unless you're into denial in a big way), and probably as often to Apples as to other distributors (Dell, etc.). They ARE manufactured in the same plants with underpaid workers in third world countries as Dells, etc. are manufactured. They are just sold for more to consumers.

      There should be a new moderation category called "-1 Apple Advertisement".

    2. Re:Try a PowerBook G4 by ptomblin · · Score: 1

      I drop my TiBook all the time. It still works fine, but the titanium is bent and the plastic is broken around the vicinity of the CD slot. I just looks on pbparts, and to replace the plastic would cost $250.

      The other problem with it is that it sheds paint from all the plastic parts. My laptop looks like it has mange.

      --
      The next Cmdr Taco duplicate will be ready soon, but subscribers can beat the rush and see it early!
    3. Re:Try a PowerBook G4 by Anonymous Coward · · Score: 0

      That's odd ... my G4 Powerbook must have been the one lemon that Apple produced. It is two years old now, but about six months ago one of the display hinges cracked on it. Not cheap? Apple has had problems with display hinges through several models now and still do not have a good solution for those "bad boys". My Powerbook (gigabit ethernet model) has now been reduced to a desktop box because of the busted display hinges and the battery that will not charge. Oh ... the warranty does not cover the display hinges. I have a Dell now ... paid about $400 more for it than Apple wanted to repair my broken hinges.

  55. Re:Can't find a replacement bezel? One answer by inode_buddha · · Score: 5, Funny
    --
    C|N>K
  56. And, if you are from the south... by Edward+Teach · · Score: 1

    Duck tape.

    --

    Setting his threshold to 5, Sparky eliminated most of the trolls on /.

    1. Re:And, if you are from the south... by Mantorp · · Score: 4, Interesting
      Found by googling

      According to the Ministry of Duct Tape and High Voltage, the tape was a by-product of World War II. In 1942, after numerous cases of ammunition were destroyed by humidity, the United States government turned to wartime supplier Johnson & Johnson, hoping for a fix. J&J promptly responded with a waterproof tape dubbed "duck tape" by the military due to its ability to repel moisture like water off a duck's back. It did the job admirably, and soldiers soon found an assortment of other uses for it as well.

      After the war ended, the resultant housing boom inspired yet more uses for the material. Homeowners soon realized how effective the tape was at sealing off ducts -- leading to a change in name (from "duck" to "duct") and color (from army green to silver).

    2. Re:And, if you are from the south... by operagost · · Score: 1

      The black stuff is called gaffer's tape or "gaffe". I imagine it's because the black color makes it far less conspicuous on stage - sound and lighting guys use it to hold cabling.

      --

      Gamingmuseum.com: Give your 3D accelerator a rest.
    3. Re:And, if you are from the south... by los+furtive · · Score: 1

      Maybe that's why I've always known it as 'gun tape'.

      --

      I'm a writer, a poet, a genius, I know it. I don't buy software, I grow it.

    4. Re:And, if you are from the south... by squidfood · · Score: 2, Funny
      Maybe that's why I've always known it as 'gun tape'.

      You got the letters wrong again! It's gnu/duc[tk]tape!

    5. Re:And, if you are from the south... by Carnivore · · Score: 1

      gafftape also has a much different adhesive. It won't leave residue on the floor or the cables that you've taped down.

    6. Re:And, if you are from the south... by cybergibbons · · Score: 1

      The name differences with this stuff is really weird. In the UK, it's often marketted as "duck tape" for the really sticky woven tape that is generally silver.

      But, it's always been my understanding that it goes like this:

      • Duct tape is thin metal foil with a seriously sticky adhesive. You use it to seal up ducts in HVAC systems. No fabric, no weaving, and a permanent seal.
      • Gaffa tape (same as duck tape etc.) which is used for everything.
      • Book tape, like gaffa, only with a different adhesive, used to repair spines of books.
  57. Laptops by CFBMoo1 · · Score: 1

    Laptops really need to be brought out of the obscure and expensive parts world they currently live in. I personally think parts for them should be readly accessable as desktop parts are. Might make for some interesting new PC designs as well as easy to fix laptops.

    As far as my laptop goes, the warrenty just ran out I think. Three year Dell at home service. I did find that my batteries that have worked flawlessly for the three years I had it just died. I saw batteries.com has replacements as well as Dell. I'm not buying Dell because of their lousy support services, but I'm going to check their prices for the heck of it.

    Once something breaks on this laptop I think I'm SOL with the warrenty out. I ain't going through the hassle of contacting Dell and getting charged an arm and a leg to fix a 3 year old Inspiron 8000.

    --
    ~~ Behold the flying cow with a rail gun! ~~
  58. Dell power supplies by FuzzyFurB · · Score: 1

    this article really hits home for me. I own a dell lattitude l400. the machine has several mechanical flaws and has broken several times while I have owned it over the last (almost) three years. the hinges broke and dell, after talking to them two bazillion times, fixed it by replacing the entire chasse of the machine. the power connector also goes back which results in the replacemnt of the entire power adaptor. this morning i noticed the gateway solo 3350 a friend of a friend had is almost identical to my machine but has a much higher quality power cord connector. any idea how I can find the origianl manufactur and buy one of those?

    --
    Will Stokes Album Shaper http://albumshaper.sf.net
    1. Re:Dell power supplies by Anonymous Coward · · Score: 0

      You might see what Parts People has; they aren't the original manufacturer of course, as far as I know they get their parts from the auctions Dell holds when they shut down a line and sell off all the old parts (yeah, Dell keeps no parts on hand for any models they aren't producing).

  59. Thinkpads by SuperQ · · Score: 1

    I have had several IBM thinkpads, and never had trouble getting repacement parts.. ebay has lots of parts like LCD's and such..

    I spilt some booze on my TP21 a while back, it was a bit spendy, but I got a new keyboard direct from IBM parts for $75. it was actualy nice to have have a new keyboard, types much nicer than the original one did.

  60. Vendor by Anonymous Coward · · Score: 0

    Check out Impact Computers. They're a small company but they have a lot of different items, LCD bezels too. Also if it's Compaq or HP find out what the part number is for the bezel on HP PartSurfer. That will get you the pieces you need to reference.

    You could also try Froogle.

    Cheers,
    Scott

  61. What is your time worth? by bigtallmofo · · Score: 1

    Most people that have the skillset necessary to repair a notebook computer would value their time at greater than $75 per hour. If your options are to either buy a $150 part or spend two hours looking for it on Ebay and various other sites, your best bet is probably just buying the new part.

    --
    I'm a big tall mofo.
  62. Fibre glass.. by odyrithm · · Score: 1

    and some plastic glue and bobs your uncle, fannys your aunt blah blah.. seriously ;p

    --
    moo
  63. I've done this before!!! by whitelabrat · · Score: 1

    My girlfriend at the time smashed the LCD panel on her Canon laptop. All I had to do to fix it was to remove the offending part, get the part number off it and call up Canon's parts department. Fixed the laptop and saved a lot of cash.

    I've also done this for a Clarion car stereo's tape player (yeah tapes!), and a Mitsubishi 91TXM montitor's control panel.

    Besides, how can I break something that is already broken. Trick is to get the parts department and not the bobo head sales/support people.

  64. Find an unattended laptop somewhere by el_munkie · · Score: 1

    It has to be the same model as yours. Take it, extract what you need and discard the rest.

  65. One word: LEGO by teamhasnoi · · Score: 1
    Ok, so that's probably not going to work. I'm guessing that most people are going to refer you to eBay, which is probably your best bet.

    I know there is quite a bit of Apple stuff out there on 3rd party sites, but I assume you have a PC.

    Some other ideas: If you can reassemble the part, try making a mold and making a new epoxy part.

    I broke a key on my beloved Casio Sk-1 Sampler, and made a whole new key out of rosewood, plastic (hinge) and a pen spring.

    Call it a day and use it as a headless router/firewall/server.

    Sell it on eBay and use the proceeds to get something else.

    Not great options, but assuming that the problem is inabillity to find the part in question - either make a new one, keep looking for a used one, or pass it on to someone else.

    1. Re:One word: LEGO by Cpt_Kirks · · Score: 1

      Some other ideas: If you can reassemble the part, try making a mold and making a new epoxy part.

      First, you may need to make one of these. You can make your own lego parts, too.

  66. Re:Can't find a replacement bezel? One answer by greechneb · · Score: 1

    My opinion, if it is still under warranty? Break the LCD too*. Hey, you'd get it replaced that way!

    You could even call ahead of time and say it was broke, and if they come onsite, wait till the day they come to break it so you wouldn't be without it too long.

    *Just make sure that it is indeed covered by the warranty

  67. Broken Bezel by Ropati · · Score: 1

    Bondo the puppy and get a bungy loop to keep it closed.

    For the life of the laptop, you should never have a reason to remove the bezel again. If the LCD breaks then you'll need to get a new bezel anyways.

    I don't know the dielectric properties of Bondo, so make sure you have some plastic insulation around the LCD HV supply and connections.

    --
    machinator omnis sine licentia
  68. Go with Small Dog. by cryptochrome · · Score: 4, Interesting

    Some of PB Parts prices were REALLY high. When the inverter cable running through the hinge to my iBook monitor frayed and shorted (I've had hinge issues with both my Apple laptops - my Wallstreet hinges actually cracked!) they were charging $100 for it. Apple charged even more to repair the whole thing. As it turns out, Small Dog sold the part for around $30, although you have to talk to their techs directly to get the price quoted. I'd familiarize yourself with PB parts prices first, and then go ask Small Dog.

    --

    ---If you can't trust a nerd, who can you trust?

  69. An old story by sremick · · Score: 1

    Many years ago, when I was doing computer repair for the masses as my job, a customer brought in a laptop they had dropped. I determined immediately before taking it apart that the only thing broken was the tiny thin flourescent tube that lit the backlight. The customer wasn't in any rush and was willing to wait as long as they didn't have to buy a new laptop. First I called the laptop manufacturer. They couldn't help me, but told me who manufactured the displays. I called them, and after some work got a smart person on the phone. They told me they didn't have the bulb, but they could have one sent over on the next shipment from Japan, and would sell it to me. I said go for it. So we waited... several months. One day, the bulb arrived. I put it in, wrapped it up, charged the customer the little bit for the part and my time, and everyone was happy. I don't remember the bill, but it was probably under $100.

    Too bad this is not the norm.

  70. Epoxy! by MrJerryNormandinSir · · Score: 1

    Time to Epoxy the Bezel back together.

  71. Another part thats hard to find by freddej · · Score: 0

    Interesting topic, I spent the whole day looking for a connector (doesn't know its name, its usally on laptops, where you insert flatcable (from the keyboard) to the motherboard. (the kabel is usually made of some kind of transparent plastics with one side of the end where the plating is on the cable).

    Don't know its english name, though I have looked at all the online stores I could find to see a picture of it.

    Has anyone seen a link to where I can by them, and to know its name would be great!

    Thanks

  72. I feel your pain brother by Anonymous Coward · · Score: 0

    I recently called Sony to get a replacement for a faulty CD-R/DVD drive in my laptop that was out of warranty. First I called parts figuring I could have them just ship me the part and I would replace it myself. The parts department said that I had to call tech support.

    Tech support wants to go through all of their canned troubleshooting responses (Indian call ctr which made it difficult to understand the tech). At the end of the conversation once I convinced this guy that the drive was indeed faulty (2+ hours later), I'm then told that I have to ship to a Sony authorized center at a cost of $250 + shipping + 3 weeks turn around time. They refused to just sell me the part. ?????? Why the heck should Sony or any other manufacturer care if I want to buy a part (Outside of wanting to fleece me)? Send me the part, if I trash my laptop opening it up, it's out of warranty anyway! Very frustrating to say the least, so I ended up hunting online and found a dealer that sells Sony parts. 4 days later I have the part which took all of 30mins to put in the machine.

    The article didn't specify which manufacturer's product you were looking for parts (Or if it did I missed it). There are sites out there that deal with this sort of stuff but as always be care who your buying stuff from.

    Here's the site I got the Sony parts from: http://www.impactcomputers.com

    Happy hunting :)

  73. Re:Can't find a replacement bezel? One answer by Sergeant+Beavis · · Score: 1

    What the heck is funny about that? I've got duct tape holding my battery on right now. :)

    --
    There is nothing inherently safe about liberty. That's why so many people died protecting it.
  74. I feel your pain by The+Tyro · · Score: 1

    My Sager has the identical problem... can't recharge the battery (been using it as a mobile desktop for about two years now).

    I contacted Sager to fix it... ouchie... shipping costs, plus a diagnostic fee, plus labor, plus parts... it was going to cost more than this old laptop is worth.

    I'd love to lay my hands on a replacement battery charging board... but it's impossible to find the part. It's been a great laptop, but that's the drawback when you buy from a smaller manufacturer... there's a paucity of replacement parts available.

    At least when you buy an IBM, even if it sucks, you know there's thousands of them out there that you can cannibalize for repairs.

    --
    Even if a man chops off your hand with a sword, you still have two nice, sharp bones to stick in his eyes.
  75. eBay is really your only option by jvagner · · Score: 1

    I had this same problem. My 2 year old laptop came up with a broken hinge screw, it snapped off a chunk of the plastic backing on my LCD.

    Pretty useless now.

    It took about 3 weeks, but someone ended up offering up exactly the piece I needed, for $20.

    I had them ship the piece to the repair center in SLC and then I got my laptop back.

    Now, if only I could get the same kind of service for my blacklisted ACPI bios....

  76. Good and bad... by Aardpig · · Score: 1

    I've had mixed experiences with fixing my laptop. Recently, the hard drive went dead; however, since 2 1/2 inch drives are commodity parts, it was trivial to order a new one, open up the laptop and bung it in.

    However, my laptop is also suffering from a broken wireless unit. It uses a GemTek WL-388F mini-USB 802.11b wireless module, which sits in a small compartment accessible via a panel on the underside. I fried the module while flashing its firmware, and I've had no success in finding a replacement anywhere; I guess this is because the module is much less of a commodity part than the hard drive was. If anyone could tell me where to find a replacement module, I would be very grateful!

    --
    Tubal-Cain smokes the white owl.
  77. Contact the Contract Supplier by rtilghman · · Score: 1


    None of these companies actually manufacture their own parts. What happens is that they outsource all manufacturing to a US management company or importer, who then contracts it out to a manufacturer, etc. Its complex and I'm not fully informed, but it goes on like that to some factory in China.

    Anyway, as you've found getting repairs done is stupidly expensive; we are a consumer culture and are quietly losing any ability to produce or maintain durable products. I had a simlar problem with my mother's digital camera this Christmas; the battery door got broken off and Panasonic wanted $150 to fix it (Camera is like $300).

    Anyway, digging around I found out that there are a bunch of parts suppliers across the country, and that some of them even sell the replacements directly either by phone or, in best cases, online!

    So call the company that made your product and see if you can't dig up some more informaion on where they get their parts, etc. Tell them your situation, what you want, and push until you talk with a manager or senior agent who can give you the info you need. You can then either do the repair work yourself (anything non-electrical is usually easy, just puzzlish) or find a smart friend to do it.

    Rick

  78. Just part out a dead one... by Saeed+al-Sahaf · · Score: 1
    Even batteries, that ought to be a commidity, are still expensive. $147 for a 760e ThinkPad battery? The laptop isn't worth that much.

    Excellent point. Now, what about looking for a trashed out (i.e. cheap or free) laptop of simular make and parting it out?

    --
    "Who are in control, they are not in control of anything - they don't even control themselves!" - Glen Beck
    1. Re:Just part out a dead one... by Trurl's+Machine · · Score: 1

      Excellent point. Now, what about looking for a trashed out (i.e. cheap or free) laptop of simular make and parting it out?

      Batteries are among the first parts to wear out - 3 years for a battery is MUCH. I have a '2000 clamshell iBook. Everything works perfectly fine, but the battery is virtually dead (~20 minutes max).

  79. Compaq... voice menu hell for minor parts by zakezuke · · Score: 1

    I had a compaq contura aero, righto a POS laptop when it was new, remarkable as it sold for the sub $1000 range, and served me very well for a number of years... well enough till the hindge broke... I believe compaq called it a clutch as it was a stiff hinge that kept the laptop upright.

    In all fairness to compaq, I was actually able to talk to someone at some point who was able to give me the part number. This was after 4-8 hours navigating their voice menus, each person refering me to another department to people who didn't feel it was their job to look up laptop part numbers, me having to tell them in all honesty "look, they refered me to you". I was at it so long I got to know each department head by their first name. I was even more annoyed when i couldn't order the part number from them, but had to resort to ordering it from a local shop, and local shops varried in price by a good deal for this damn hindge clutch. $25 to $50 bucks, though the $25 people had a minimum order of $50, so I stuck with the $35 people as I didn't need anything else trivial from compaq.

    I wouldn't order a compaq again, but this is because of their funky arse propriority software, not due to their parts department. It's slow, slugish, a whole bunch of no fun, but it was proven to be possible to order a trivial part from them.

    -----

    Sony Vaio celeron 500 range or so... MB blew but the screen seemed OK. Sony had replacement motherboards, they wanted $1200 or so for the motherboard, and basicly at that time, I think 2001, you could get a replacement laptop for that. Could order the part no problem, but it was just equal to the value of a new lame laptop.

    -----

    As far as a trivial piece of plastic is concerned.... I'd consider either consulting an auto body shop that can work with fiberglass, making it your self, or wait till someone has your part or a lame laptop. Making it your self you have the option to color it how you choose, an audobody shop will have access to epoxy paints with a flex adheasive that will really take a beating.

    If it was me, i'd disassemble the laptop, mask off the areas where you don't want the fiberglass resin to stick either with tape, oil, or poor wax into it. poor in the fiberglass resin, let gravity do it's work to make a smooth plastic bit, and presto. sand, primer, paint to your taste. Don't blame me if you fuck up, double stick tape and spray glue are your friend.

    www.repc.com in seattle is a really spiffy for trival parts, as are other PC recyclers as they love people like your self to buy trivial junk so they don't have to dispose of it. I've gotten many a trivial piece of plastic from there. Why not actually share the make / model of your laptop to see if anyone has a spare?

    --
    There is no sanctuary. There is no sanctuary. SHUT UP! There is no shut up. There is no shut up.
    1. Re:Compaq... voice menu hell for minor parts by Cpt_Kirks · · Score: 1

      Sony Vaio celeron

      Sony Vaio F150 with missing battery door:

      Sony parts: $25 for plastic lid
      $25 little wire that holds on lid

      My Fix: $0.0000001 for duct tape to hold battery in

      Selling laptop with duct tape for more than I gave for it: Priceless!

  80. Ebay - but with a twist! by Anonymous Coward · · Score: 0
    People are not thinking here of how to use ebay correctly. Put the LCD up for auction on ebay, and see who responds. Clearly the only people who would respond already have the bezel. Then ask them if you can buy the bezel from them; or at least where they got their bezel from.

    Of course this probably violates some Terms of ebay, so you might want do this with a different ISP and account name. :)

    Think outside the bezel, folks!

  81. bezel kit by Anonymous Coward · · Score: 0

    Usually a bezel kit is like a $10-15 component for a certified repair shop (includes the plastics, screws, etc). You don't need to replace the whole LCD, and I have never worked on a laptop that didn't have a seperate bezel kit. This is such a common repair. Usually the manufacturer won't sell these parts though to consumers, so you need to get them from a repair shop (or other methods). You need a shop that has the repair and parts number documentation for that manufacturer (which I think should be more publicly available, but that's me). The install can be tricky and kind of technical (knowing how much pressure to use, how to remove the existing bezel (credit cards work great for this) etc). You will probably need a jewelers philip screw drive and a torx-8.

    Most of the trouble is getting past all the shmoes and keep calling until you can get a parts person that will help you from the manufacturer, or repair shop. So many repair shops are just out to gouge you, so many telephone assistants just don't care.

  82. Why Bother? by wjames · · Score: 1

    Well, Why bother replacing it if it is still functional? If all it does if hold the wires in place, Throw sum chewing gum, duct tape, and super glue in there and it will be as good as new :-P

    1. Re:Why Bother? by Anonymous Coward · · Score: 0

      Amen... a site full of Geeks and this is the first suggestion I've seen for the obvious fix... Duct Tape, the handyman's best friend!

  83. Two Words..... by mixmasta · · Score: 3, Funny

    Duct Tape. =)

    --
    #6495ED - cornflower blue
    1. Re:Two Words..... by Aliencow · · Score: 1

      Hell I repaired my Ibook's system board with electric tape... 10cents of tape > 1000$ board !

    2. Re:Two Words..... by Petrol · · Score: 1

      * words: Heavy Duty Box Sealing Tape, Universal Part# 91000 Clear ;)

      --
      ...and that's the end of our show. Donk!
    3. Re:Two Words..... by Slime-dogg · · Score: 0, Offtopic

      Read the post lower down, that was posted half an hour earlier.

      Moderate accordingly.

      --
      You need to restart your computer. Hold down the Power button for several seconds or press the Restart button.
    4. Re:Two Words..... by DuctTape · · Score: 1
      I couldn't have said it better myself.

      DT

      --
      Is this thing on? Hello?
    5. Re:Two Words..... by mixmasta · · Score: 1

      hehheh

      --
      #6495ED - cornflower blue
    6. Re:Two Words..... by Anonymous Coward · · Score: 0

      That's great advice.

      I mean use that dumb geek head of yours and improvise. Don't post these useless questions on slashdot, and expect a magic answer.

  84. If its plastic, make your own. by nurb432 · · Score: 5, Interesting

    Before you laugh, you can make your own parts in plastic.

    Plenty of books out there to teach you how to create a mould and cast your own out of scrap plastic.

    All it takes is a bit of patience.

    --
    ---- Booth was a patriot ----
    1. Re:If its plastic, make your own. by merlin_jim · · Score: 2, Insightful

      Hobby stores (and hobby store owners) are your friend.

      --
      I am disrespectful to dirt! Can you see that I am serious?!
    2. Re:If its plastic, make your own. by Anonymous Coward · · Score: 1, Informative

      Mould and cast? YOU PUSSY!

      I've repaired trackballs, mice, and even my old Laptop latch and hinge (Compaq armada 1100) with EPOXY.

      Yes, that's right folks, good ole' epoxy.

      I make a 'trough' out of electrical tape (the slick side dosen't bind to epoxy) I mix it, I let it set.

      From there... it gets tricksy.

      Generally you want to shape the trough in the same general form you'll eventually need. For those non-straight pieces, you can make dovetail joints and get this, expoy them together. :-p)

      Once you have a rough form, exacto knives, sandpaper, and of course, a dremel are essential to getting a smooth, replacement part. If worse comes to worse and the part sorta 'sticks' a bit, a little white-lightning grease will go a LONG way.

      Seriously, I know how geeky this is, but a $2 syringe of epoxy will replace a part that'll cost you $100 bucks, and can even withstand more pressue than most industrial plastics used on cheap-o consumer devices.

      Epoxy is the way to go!

  85. I had the same problem with an old gateway by npietraniec · · Score: 1

    I had the same problem with an old (5,6 years?) gateway laptop. At the time that I bought it, it was a higher end model, and I got it with a 3 year warranty. Unfortunately, the case cracked a year or two ago and it was about 2 years out of warranty. I contacted them to find out if I could purchase the parts from them and fix it myself... They said I had to send it to them, but they ended up fixing it and a number of other small problems for free. I was ***very*** suprised, but thank you very much Gateway. If and when I buy another laptop, I'll put them under serious consideration.

  86. Cheap fix by OglinTatas · · Score: 1

    JB weld. Fixes anything but relationships.

  87. Compal experiences by wideBlueSkies · · Score: 1

    I have a 1998 era laptop I bought from the now out of business Quantex.

    I was able to find out that the manufacturer is a company out of Taiwan named Compal.

    I'm finding myself in need of a new keyboard, touchpad assembly(buttons), and I'd like to pick up a second hard disk sleeve.

    I emailed their support desk 3 times between November and December 2003 asking for parts information. To date these emails have been ignored.

    I've been to local shops and looked on Ebay, but I can't find the parts I need. Well, in truth I found the drive sleeve, but they wanted $50.00 for it. Way too much for $2.00 worth of plastic...

    I get the sense that these compaies don't really care about the consumer, even if we're willing to spend money for parts. It's a shame.

    I've even tried Dell, who at the time marketed the same model laptop as an Inspiron. Their service department wants nothing to do with Quantex laptops, even though the parts are exactly the same.

    wbs.

    --
    Huh?
  88. IBM ... by RawDigits · · Score: 1

    IBM makes it extremely easy to order replacement parts directly from their Depot. If you wanted to build a thinkpad from scratch you could (albeit without a warranty). IBM also does cross shipping of replacement parts to end users. If you call the service dept, and sound as though you have a clue, they will cross ship many parts during your warranty period.

    IBM also publishes their service manuals, which is of great help. I had a minor creak in my Thinkpad, so I downloaded a service manual, took it apart, and tightened the creaky part into place.

    I don't mean to sound like an IBM evangelist, but they really do rule!

    1. Re:IBM ... by stretch0611 · · Score: 1
      Do you have to pay for their service manuals?

      I have an old i-1480 model (I think its a 500mhz celeron) The only problem is a loose power connection. However, The laptop is a pain to try to disassemble to get to the inner workings to fix it.

      I admit though, I also like the IBM laptops, I also have an A21P that is still chugging along fine, but I expect it to break in 6 months because the warranty is up at the end of April 2004.

      --
      Looking for a job?
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      DON'T USE TUNAREZ!!!
  89. This is a D.I.Y. Thread by skooba · · Score: 1

    all you folks who are clamoring about using an extended warranty are completely off-topic. the poster wants help for a D.I.Y. job. he/she either does not want to, or cannot send the laptop in for repairs, waiting God-knows how many weeks for the repair turnaround.

  90. This reminds me of... by mykepredko · · Score: 1

    The diskette drive doors on the original IBM PC and Apple ][s. They would break (flimsy design) and the drive would not latch closed properly for the diskette.

    In the early '80s, somebody came up with the idea of buying a whole bunch of the doors and selling them, along with a few other "frequently broken parts" for around $50. Sounds like a lot, but it was a lot cheaper than a $400 diskette drive.

    As I remember, a number of companies (IBM and RS come to mind) started selling similar kits.

    myke

  91. If you can't duck it... by bguthro · · Score: 1

    Be a man...use duct tape.

  92. i work for a company that can do it... by 56ksucks · · Score: 1

    Depending on the brand of laptop, I work for a company called Pomeroy IT solutions. I've replaced countless hinges and bezels on laptops without replacing the LCD. If there is a branch near you find it, if not contact me and I'll tell you how to get in contact with someone at the Birmingham branch. You'll have to ship it to them and back. What brand of laptop is it?

    --

    ---- "Excuse me. Where's the children's gun section?"

  93. nbc news by zontroll · · Score: 1

    NBC News had a story on extended warranties a few weeks ago. Conclusion: Extended warranties are worthless on pretty much everything. The only exception: Laptops. They are *mandatory* on laptops.

  94. IBM is great with Thinkpads by jeffmock · · Score: 4, Informative

    IBM is just great with Thinkpads. The service manual for all Thinkpad models is available online as a PDF file. It has incredibly detailed instructions for assembling the laptop from several hundred FRUs. You can order the FRUs from IBM or cheaper from a number of resellers. They seem to keep good stock on parts for older models.

    A few years ago a friend of mine dropped her T20 Thinkpad onto asphalt from about 4 feet. It made quite a mess. I thought that it was going to be a total write-off, but I found the IBM info, ordered about $150 of little broken bits and restored the thing to perfect working order in about a week. It was great.

    I've been a devoted Thinkpad fan ever since. I bought a new keyboard for my T23 recently, it took about 5 minutes to order the right part and another 5 minutes to install it. IBM really does do service manuals and parts the way you think a big company should do it.

    jeff

    1. Re:IBM is great with Thinkpads by Atomic+Frog · · Score: 1

      I agree. The manuals are freely available on-line from IBM and it not only lists all the part numbers (down to the screws I think), also complete procedures on how to completely dismantle and re-assemble your Thinkpad if necessary.

      The FRU's aren't mysterious at all, just a unique ID for each part.

      Not that I've had to use it. My old Thinkpad (nearly 4 years old now) is built like a tank. It's been beatup so much, but nothing broken yet!
      New battery and AC adapter ordered, they came within 3 days perfectly.

      (Not like the crappy Dell my boss just ordered. Broken bezel from day 1, took 3 tries for them to ship him the right part.)

      Based on my experience, I'm a big time IBM Thinkpad fan.

    2. Re:IBM is great with Thinkpads by jeffskyrunner · · Score: 1

      I currently have a IBM T40, i paid around 3000 for on my own. It came with a dent in the keyboard bezel as they called it, where you rest your hands to type. They replaced it free since it came that way. I bought a Thinkpad because my best friend had an old one (about 5 years old) and it works like a tank. Same with my teacher from high school. I have always loved the look of a Thinkpad, professional, straight forward, and well designed. Unfortunatly, the extended care/coverage is not available in CA for individuals, (like dells complete coverage) so i just don't drop my laptop, and i am fine. :)

      --
      Jeff
    3. Re:IBM is great with Thinkpads by Anonymous Coward · · Score: 0

      Not just Thinkpads, but CCDs too!

    4. Re:IBM is great with Thinkpads by Anonymous Coward · · Score: 0

      toshiba suck big time
      i need the hardware manual for the satellite 3005-S307. need to open up and silence the loud cpu fan. so i go to the toshiba forum at compuserve and ask where i can download the manual with the laptop map... the answer:
      u can't. take it to a repair shop!
      and i did mention that it was out of warranty so no worrys mates.
      i called toshiba and got the same shit from them.

      my next lapbox i m putting it together me self!

    5. Re:IBM is great with Thinkpads by DanTekGeek · · Score: 1

      My speaker on my thinkpad blew, i searched around online, and sound some for thirty bucks. that seems like kinda a lot. id pay that much if i was sure it would work. so i can just call up IBM and order a replacement part?

    6. Re:IBM is great with Thinkpads by gordgekko · · Score: 1

      I have a Thinkpad 760EL, released in 1996, and that thing refuses to die. Works as good now as it ever did...so easy to swap stuff out of it as well.

      --
      You want to know who isn't running Firefox 2.x? They spell it "definately" and "rediculous".
    7. Re:IBM is great with Thinkpads by chiph · · Score: 1
    8. Re:IBM is great with Thinkpads by Anonymous Coward · · Score: 0

      I actually found the service manual to my HP Pavilion laptop online. Plus HP has partsurfer.hp.com for parts ordering.

    9. Re:IBM is great with Thinkpads by Anonymous Coward · · Score: 0

      > The FRU's aren't mysterious at all, just a unique ID for each part.

      That's actually incorrect. There's 2 numbers -- a Part Number and a Field Replacement Unit (FRU) number. If you call the wrong part of IBM with the wrong number, they won't have a clue what to do with you.

      The part number is unique. The FRU includes "work alike" parts and isn't always unique - for example a whole bunch of different floppy drives might have the same FRU.

    10. Re:IBM is great with Thinkpads by Webmoth · · Score: 1

      When you get it apart to silence the fan, fix your shift key while you're at it.

      --
      Give me my freedom, and I'll take care of my own security, thank you.
  95. i have done this by bbdd · · Score: 1

    i have called sony several times regarding various plastic bits and pieces that have broken on several sonys i have had.

    some parts broke due to wear and tear, others to damage done when i upgraded a hard drive and broke some plastic tabs off small parts as i was trying to take it apart.

    by talking nicely to the tech on the phone, i talked them into faxing me an exploded view for reference, then ordered the parts needed, which, surprisingly, they sell to end users.

    granted, the parts were a rip-off (like $40 for a small plastic door), but they were less than buying a whole sub-assembly.

  96. Re:Can't find a replacement bezel? One answer by dslbrian · · Score: 1

    I don't know if anyone suggested it, but another option is simply to try and fix the broken piece. If the part is really unavailable, get some super glue.

    Another option is to fabricate a new one - get a thick sheet of aluminum and some cutting tools (dremel, etc) and make a new bezel that is a lot better and stronger than the original plastic one.

  97. a couple websites you might find useful by maskedferret · · Score: 1

    www.impactcomputers.com and www.laptopparts.com I have purchased parts from both of these places to replace parts on my old Toshiba 366mhz laptop, and even upgraded it. These are decent websites, but look around on prices first. one of the two has an excellent parts search utility.

  98. Toshiba by R_Harrold · · Score: 1

    I have always had decent luck getting misc. plastic and other parts for Toshiba Laptops. There are several companies on the web offering plastic pieces, system boards, batteries, cd/dvd rom drives, etc at moderately reasonable prices. These include: www.mytoshiba.com www.laptopparts.com (not just toshiba, appears to be a fair amount of dell stuff here) http://www.priorityelectronics.com/toshiba.htm (limited selection) I think that www.partsolver.com has a service of some sort to search for parts. Your best bet for insuring that replacement parts are availiable is to find a 'mom and pop' style store localy which is also a service center for the brand in question. Their prices for the laptop will be slightly higher, but you can 'check before you buy' by looking at the unit, picking out the things that look likely to break and asking them if they can come up with a part number for the component. Robert H.

  99. Just a thought by shiondev · · Score: 1

    I just created a new website called www.pricetag.com - you could post a request to buy what you're looking for and maybe someone will see it and be able to sell it to you. There's no risk since it's free of charge.

    1. Re:Just a thought by Anonymous Coward · · Score: 0

      yeah it's too bad your site blows goat.

      fucking spammer :P

  100. Re: Answer #2 by Anonymous Coward · · Score: 1, Funny
    LEGO!

    Oh wait, that was a different thread...

  101. If all else fails... by oniony · · Score: 1

    Try http://www.toybuilders.com/ as they have those rather nifty 3D printing machines so you could whip them the original and your CAD attempts and they may be able to make you something.

    I reckon there will come a time when we will all be printing out our replacement parts at home.

    --

    Powered by onion juice.

    1. Re:If all else fails... by TheHawke · · Score: 1

      I've heard good things about those 3D prototypers and the results that they have produced. I've heard of at least one prototyper actually used to recreate a replacment part and put to use. That part may still be hard at work too.

      --
      First rule of holes; When in one, stop digging.
    2. Re:If all else fails... by oniony · · Score: 1

      I'm gagging for one but they are still around 20,000 GBP here at the moment so I think I'll wait. I reckon the printing shops will have them by the end of the decade and we'll all be taking our home CAD attempts down the shops at Christmas :)

      After that, I can't wait until I own my first 3D printer at home and am busy printing out huge numbers of plastic trinkets.

      --

      Powered by onion juice.

  102. pay attention by doofus1 · · Score: 1

    I see you missed the earlier article about glue based on mussel snot, I would think the solution is obvious

  103. IBM Thinkpad cracked LCD screen by Orion+Blastar · · Score: 1

    My brother had bought some 200Mhz Pentium MMX laptops from eBay. His sons stepped on the screens and cracked them. He found a replacement part, paid some good money for it, and bought an IBM repair manual. The part did not work and obviously was designed for a different Thinkpad. The IBM repair of the Thinkpad would cost more than the price of buying one used on eBay.

    So he gave them to me. I have a laptop just like it that works, but my son dropped it and damaged the hard drive. Same model Thinkpad. I often wanted to get a 9Gig drive for it and dual-boot Windows 98 and Linux on it. I've been to afraid to open it up and change out the hard drive without ruining something. Not the same as working on an ATX case.

    The cracked screen Thinkpads can be used as a desktop with a monitor. They are sans CD-ROM, but I have a PCMCIA CD-ROM from my brother. Windows 98 got installed over a network, Windows 95 got installed first from a Zip Drive, and then an upgrade to 98 was done over a network shared CD-ROM.

    No local shop will repair it, unless they are an IBM dealer and they will charge more than the laptop is worth.

    --
    Remember, Slashdot does not have a -1 disagree moderation, and no, troll, flamebait, and overrated are not substitutes.
  104. Thinkpad support has been excellent by n8ur · · Score: 2, Informative

    I've owned a bunch of IBM Thinkpads, and have done various things to them (replaced keyboards, etc.). As far as I'm concerned, their support has been really, really, good.

    You can download full service documentation (with exploded parts diagrams) from their public web site, and the parts organization does a good job of (a) helping you figure out the right part number and (b) actually selling it to you.

    The prices for what I've needed seemed generally reasonable (~$50 for a keyboard). In one instance, though, I discovered that to fix an intermittent DC power input jack they wanted me to replace the DC converter module for $150. Since I only paid $450 for the machine in the first place, I wasn't about to do that, but I was able to use the on-line manual to disassemble the thing far enough to resolder the DC jack myself.

    Compare this to my Sony Vaio, where they won't even tell you how to replace the hard disk.

    So, at least until something changes I'm sold on Thinkpads for serviceability.

  105. Re: PBFixIt.com is cheaper by kwiens · · Score: 1

    Found a site called PowerBook FixIt the other day that specializes in inexpensive replacement Apple laptop parts. They seem to be far less than what Apple charges, and significantly cheaper than other Apple sites (like PBParts and Small Dog) URI: http://www.PBFixIt.com/

  106. I really couldn't say by Anonymous Coward · · Score: 0

    If you can't answer the question, then why are you posting anything at all?

    I really couldn't say.

    Do you just like to see your name on the page, or do you really think you are contributing by typing "I really couldn't say" over and over?

    I really couldn't say.

    1. Re:I really couldn't say by Anonymous Coward · · Score: 0

      That's mature, you stupid doody head.

  107. ha! by Anonymous Coward · · Score: 0

    Does your laptop manufacturer make it easy or hard to get the necessary replacement parts?

    I don't own a notebook you insensitive clod!!!

  108. Re:Can't find a replacement bezel? One answer by Anonymous Coward · · Score: 4, Funny

    Gentlemen, we can rebuild it.
    We have the technology.
    We have the capability to build the world's first aluminum laptop.
    This computer will be that laptop.
    We can make it better than it was before.
    Better. Stronger. Faster.

  109. Thinkpads... by Anonymous Coward · · Score: 0

    While I absolutely LOVE Apple's Powerbook G4 and also Mac OS X, I also appreciate IBM's astounding build quality. If you really have to use Windows for some bizarre reason or another, or if you want to run Linux on your laptop, at least get a GOOD laptop. An IBM Thinkpad T41. Now that's quality.

  110. Getting plastic repaired by buss_error · · Score: 2, Informative

    You can get it repaired with CA glue (Check hobby strores) or take it to a place that does motorcycle body panel repair, and have any missing parts re-melted and formed.

    --
    Necessity is the plea for every infringement of human freedom. It is the argument of tyrants; it is the creed of slaves.
  111. 1800wefixmacs (or equivalent) by Anonymous Coward · · Score: 0

    A long time ago, I had that problem with my PowerBook 145B. I took it to 1800wefixmacs here in the Bay Area. In and out in 15 minutes with a new bezel. I can't recall how much it cost, but it must not have been much (I'm a cheap bastard, and a student at that time).

  112. IBM Thinkpad AC Adapter by BillsPetMonkey · · Score: 1

    At first, I thought something had burnt out. The battery wouldn't recharge and when I plugged it in the mains nothing happened. It sounds simple now, but even the repair shop said it was the motherboard and wanted GBP250 to fix it.

    Eventually, something gave, a dry contact touched and I managed to get the thing powered up again. Identified the problem as the adapter and went about getting a new one. After several calls to IBM, giving them the model numnber which didn't appear to exist in their catalogue, a chap with a German sounding name was put in charge of my case. The laptop was outside warranty but only just, and I was in a different country to where I bought it (Japan). Apparently, IBM Japan build their own models which can be completely different (and usually better spec'd). "Is my experience representative of the quality of IBM's products?" was the question I put to the German. "No, but we don't really know what model it is. We know it's the i1800 i-Series but in the UK, that's a midrange computer not a laptop!".
    "OK" I said, "I don't need any parts for the laptop only the adapter. It's a figure of eight ... " "FIGURE OF EIGHT?!?!" he says "We can't sell those in the UK - they're not even in the catalogue!"

    This goes on for about 2 days (I was a student) and after A LOT of online research I found that a figure of eight cord adapter set was available after all under a different product number. If I quote one number, it's not available. If I quoted another number, which referred to exactly the same product , then for GBP50, the adapter was mine.

    This was my first experience of IBM's product number madness - the same product has different numbers according to where it's being sold and which package or set it's part of!

    Moral: The German guy was as confused as me. He conceeded that with IBM parts doing your homework is the only way, because they sure as hell don't have a clue!

    --
    "It's not your information. It's information about you" - John Ford, Vice President, Equifax
    1. Re:IBM Thinkpad AC Adapter by Anonymous Coward · · Score: 0

      The issue is that IBM has both a part and FRU number. Sometimes they are off by only one digit. Sometimes makes searching for a part difficult. For anyone fixing or replacing a part for any IBM machine, download the HMMs off their website. They contain exploded views and part number listings. I see more Thinkpad parts on ebay than any other machine.

  113. Buy Corporate Models by hirschma · · Score: 4, Informative

    I needed a "new" notebook, so I bought an eBay'd Compaq Armada M300 - under 3 pounds, under $400. Great stuff, runs any operating system like charm, has 2-hourish battery life. It has a slow proc and only 800x600 graphics, but it is cheap, disposable, light, etc.

    Then I dropped it, and it landed on the inserted wireless card. The machine seemed fine, but the PCMCIA guts inside got sheared off the daughterboard. Compaq's durability was not at fault, IMO, just my stooopidity.

    I went to the HP partsfinder, and _every_ little piece was available, most of them at good prices. The daughtercard was $35, and the instructions to replace it were online. Strangely, the only expensive things were the commodity parts - memory, cpu, hard drive, etc. And the LCD, of course - they always are.

    However, not satisified with that, I went to ebay and searched for the part number - and got a new daughercard for $15.

    Moral: stick to models that the big corps are buying, if possible. Their IT shops don't suffer the higher prices and foolishness that consumers buying consumer models do. Corollary: see if there's a corporate version of your consumer notebook, and then look for parts again - Compaq/HP use the same guts in their presarios as they do in their corporate line, for example.

    Jonathan

    1. Re:Buy Corporate Models by formalS · · Score: 1

      Yep, I can confirm that story. These days manufacturers rather decrease than increase the processor speed in new models. So its more than before possible to wait a year and buy a corporate model second hand. I bought myself three years a go a compaq armada m700 750 Mhz and I still use it 10 hours a day for Linux/Smalltalk development running two Smalltalks, two databases and a webserver. All replacement parts are widely available on ebay for this model. I think when it breaks down I buy another one. Since its made of a carbon alloy the case lasts longer. After three years of everyday use I don't see any sign of wear. I updated my wife's Toshiba Tecra 500 CDT (75Mhz) with some extra memory and I use it 15 hours a day as internet radio.

  114. same thing for me for a sony vaio gr100K by jinu66 · · Score: 1

    Same thing has happened to me and that has resulted in my sony vaio gr100K sitting in my junk yard. The only problem is that its not powering up. It does gets charged but I think there is some problem with the switch. I tried to find someone who can do it in Los Angeles, but most of them would charge $250 to have a look at it. My guess is that the cable that connects the switch to motherboard is damaged when I tried opening it, but I am not sure. Any suggestions about anyone in LA? or has anyone experienced this type of problem?

  115. ditto here by MoFoQ · · Score: 1

    I've had the same nail-scratching-blackboard experience, trying to locate the part I needed. Sony (USA) was clueless, Sony (JPN) was uptight, and the manufacturer of the part (some Korean company) just ignored me.

    So how did I fix my dilemma? I used an old technique....called "pulling it from another"

  116. My experience by read-only · · Score: 1

    I had almost the exact same thing happen to me. I needed to replace a part of the laptop screen about 9 months ago on an older laptop. The cost would be well over $600. I found that to be ridiculous. Not only that, but I could not just buy the part I needed -- I had to buy a half-dozen other parts as well -- because they don't sell that replacement part outside of a "kit". Ridiculous.

    I said "no thanks" (they computer wasn't worth it anyway... as I mentioned, this laptop was about 2 years old). For not much more than it would have cost me to replace the part(s), I got a new laptop. Oh... but I did *not* buy from that manufacturer who was trying to jam me on replacement parts, and I informed them of this and the reasons behind it!

    Seems that (unfortuntately) laptops are "disposable" in a sense. If you are unfortunate enough to break one, you might as well just throw it away. Replacement parts are so costly that a new laptop is usually a better buy (at least in my situation). Now I have a somewhat broken laptop in my closet.... just a replacement part away from being good as gold.

  117. Dell Laptops by MsNemo · · Score: 1

    I'd had my Dell Laptop for just over a year (oh but a month out of warrantee!) when it suffered an accidental meeting with a glass of water. Dell wanted $270 just to send it in and look at it, and their only advice for getting rid of the error message that appears every time I boot was to take out the hard drive and "wipe it off." *hangs head* They lost a lot of my respect. Later I had a sticky key and again, their desire was that I send them the whole computer at $270. Then pay more for a new keyboard and any service time. Bah. I feel your pain. Consult the manufacturer (you didn't mention brand), and try yellow pages. You never know what little hole-in-the wall might be down the street. I happened to find a compy store that even gives a discount to students from my college and problems got taken care of for less than $100.

  118. Tough... by cybermace5 · · Score: 2, Informative

    For something that is supposed to be portable, laptops sure are fragile.

    My school required us to buy a certain laptop, and I carried that laptop with me every day for four years, in a backpack full of books, in all kinds of weather, subjected to all kinds of impacts.

    The service center on campus was certified to repair all the student laptops, therefore they had all kinds of replacement parts. In addition, the mass purchase included a four-year warranty on each laptop, in case you did something like subject it to a direct lightning strike and it had to be sent back. But they had all the case parts. I had two front bezels replaced, a back bezel, top and bottom of the case, hard drive, motherboard, power control board, and floppy drive as well. I did not think I overly abused my laptop, it's the wear and tear you get from running it 24/7 and packing and unpacking it every hour between classes.

    Virtually everyone I knew at school had to get their laptop serviced at one time or another. I have to say that for a laptop, the best accessory you can add to it is a warranty for however long you plan to use the laptop. If it's impossible to get individual parts six months out, how about two years?

    Of course you need to realize why they won't just sell you little plastic parts cheaply: the parts are being kept on reserve, based on statistical analysis, to service the laptops coming in on extended warranty. When you buy a warranty, you are basically reserving all those esoteric little parts you won't find anywhere else.

    If you don't want to shell out a hundred or so dollars more for a warranty on your laptop, you don't need that laptop bad enough to begin with.

    --
    ...
  119. How to fix a broken hinge by 8282now · · Score: 1

    Had the same thing happen half a dozen times on my old pos Prostar. The case was made of a weak plastic and the hinge was set too tight breaking the case and hinge repeatedly.

    Fortunately the company had their corp. headquarters /repair/warehouse located near enough that I could go bug the repair guy and got them to replace the lid and hinge.
    I know others who'd had the same problem who went the DIY route (which frankly seemed to work much better) and used epoxy compounds to bond & strengthen the cracked parts.

  120. Dell by gwernol · · Score: 2, Informative

    Also, any recommendations for manufacturers that are good about making obscure replacement parts for their laptops available to the general public?

    I have a Dell Inspiron laptop, the bezel started cracking about 18 months after I purchased it, and there were also cracks in the case. Dell replaced both free of charge. They also carry the bezel in the online store for a pretty reasonable amount.

    Not everything about Dell is right, but replacing the plastic parts for free or reasonable cost? They were wonderful.

    Just one experience, of course.

    --
    Sailing over the event horizon
  121. Sony Makes it Easy by pardsbane · · Score: 1

    I recently bought a used Sony Vaio, which had a broken latch. I called tech support, they transfered me to parts. Parts told me I needed a new bezel. So I ordered factory restore CD's ($20), a new Bezel ($50), and a service manual ($20). No problem. I found other place online that sold parts for Vaio's, but Sony's parts department was surprisingly the same price as everywhere else.

    1. Re:Sony Makes it Easy by Chuckaluphagus · · Score: 1

      I have an old Sony notebook (PCG-F430) that no longer serves for main computing duty, but that I keep around as a Linux box. I've had to replace the processor fan and the keyboard, and both times Sony's parts sales staff has been extremely polite and helpful. I have no idea how well other companies match up to this standard, but it would be hard to beat.

  122. My laptop took a nasty fall... by JRHelgeson · · Score: 3, Funny
    As I was checking in for Jury Duty one day, I had my laptop bag open and sitting on the counter top as I scanned my summons - thereby clocking in for the day - when my bag took a humpty-dumpty right off the counter top and landed on the left corner hinge with a gut wrenching CRUNCH!

    Upon examination, the left hinge was broken, the front bezel, and the screen didn't light up.

    Boy was I upset. I had to sit in a jury room all day with no laptop.

    Once home, I took the laptop apart and discovered that I'd broken the FL inverter board(what causes the screen backlight to illuminate). Now, this is a Toshiba Laptop, and I had taken the thing into be serviced - so I called up the service center and asked them to order in some parts for me. They did, and I replaced everything myself - becoming intimately familiar with my laptop in the process.

    Once I got the FL inverter board replaced, the screen still didn't light.

    I called the Toshiba Service Center (Compar in Minneapolis, great guys) and they said, "It's gotta be the fluorescent bulb..."

    Huh? Fluorescent bulb?

    They explained to me that the way the screen illuminates is there is a tiny fluorescent bulb that runs along the bottom of the screen. You have to remove the LCD panel, take off the tape and some screws and you'll be able to access a tiny fluorescent bulb that is the thickness of a #2 pencil lead (about 1mm dia) and it is the length(width) of the screen. Turns out the FL inverter board is nothing but a high-tech ballast. They told me that they weren't sure if they could replace the bulb without replacing the screen - but just about any bulb from any screen, provided it was the same length, would work.

    Now, my friend had a DELL laptop that he'd stepped on and cracked the LCD, but the backlight still worked. It too was a 15" screen, so I took out his old bulb and put it in my screen, but his bulb was about 3mm to long! SO, I pulled out my Dremmel and cut away the metal & plastic so the fluorescent bulb could extend beyond the side of the LCD Panel. It only extended about 1mm out from the edge of the panel. When I put the screen back into its mounting, it barely fit. I had to cut the wires to the bulb, and solder on the ones for my old broken bulb, but when I powered it up, I had my laptop back.

    It was only then that I noticed that the piece of glass that runs behind the LCD was cracked (NOT the LCD panel itself) but the glass that distributes the light emitted from the bulb. All that means is that the upper left corner of the screen has a wavy shadow. I can live with that.

    All told? The drop cost me just under $200 to repair, and the income earned from jury duty wasn't even enough to cover half of it.

    Oh, and the trial I heard? Some guy that was charged with being a male prostitute (ouch!). We found him guilty. I dunno why he even fought the charges - he could make a killing on the inside. The entire time I was in trial, I was thinking of Goatse. Damn you Slashdot.

    Silly faggot, dicks are for chicks!

    --
    Good security is based upon reality and common sense. Common sense is a function of having common knowledge.
    1. Re:My laptop took a nasty fall... by mckayc · · Score: 1

      Great story, right up until the pointless bigotry. Apparently you're so unsure with your sexuality that you find it necessary to needlessly insult homosexuals?

    2. Re:My laptop took a nasty fall... by Anonymous Coward · · Score: 0
      Some guy that was charged with being a male prostitute (ouch!). We found him guilty. I dunno why he even fought the charges
      Maybe he was gambling that there might be some patriots on the jury. If there had been a single American on the jury, then the jury would have hung (or acquitted, if there were manyof them). True Americans know that regardless of the law, it isn't any of the government's business if someone wants to be a prostitute.

      He was probably pretty shocked and disappointed that, in The Land Of The Free, he would end up with a jury of 12 communists.

    3. Re:My laptop took a nasty fall... by Anonymous Coward · · Score: 0
      AC cuz its OT...
      Sorry if you feel its bigotry.. I was there to play the juror. Not Judge or executioner. No bigotry involved... and yes, I am quite sure about my sexuality; My back door is EXIT ONLY!

      BTW how is what I said insulting towards homosexuals at all?

    4. Re:My laptop took a nasty fall... by Anonymous Coward · · Score: 0
      the job of a juror is to evaluate the facts of the case to see if they match up to the letter of the law. Not to judge the law to say its valid or not. Jurors do not write law, congress does.

    5. Re:My laptop took a nasty fall... by Anonymous Coward · · Score: 0

      Silly faggot, dicks are for chicks!

      It's ok, you're just a homophobe.

    6. Re:My laptop took a nasty fall... by Anonymous Coward · · Score: 0
      And you, my friend, have no sense of humor!

      Don't you remember the Trix rabbit?
      Silly rabbit, Trix are for kids!
      Silly faggot, Dicks are for chicks!

      Nevermind... Some people take life WAY too seriously.

    7. Re:My laptop took a nasty fall... by FryGuy1013 · · Score: 1

      Perhaps I'm wrong, but aren't flourescent bulbs usually sealed glass with a gas inside, and applying current through the bulb is what makes it light up? I would've thought that you using your dremel on it would break the bulb and let all the gas out. Perhaps I'm wrong though. Anyone with some insight?

      --
      bananas like monkeys.
    8. Re:My laptop took a nasty fall... by Anonymous Coward · · Score: 0

      I think he cut the plastic casing a little, not the glass bulb

    9. Re:My laptop took a nasty fall... by JRHelgeson · · Score: 1
      Yes, you are correct about flourescent bulbs. The FL inverter jumps the voltage from the battery level up to about 50,000 volts (at a couple milliamps) but enough to illuminate the bulb.

      Perhaps I didn't explain it very well. The bulb was too long for the screen, so I removed the bits of plastic and metal at one side of the screen so that the bulb stuck out about 1.5mm from the side of the LCD display panel.

      That sticking out made it so the screen barely fit back between the hinges and the mounting hardware.

      --
      Good security is based upon reality and common sense. Common sense is a function of having common knowledge.
    10. Re:My laptop took a nasty fall... by alexburke · · Score: 1

      As I was checking in...
      [ 8< ]
      ...Damn you Slashdot.

      You seem like a pretty reasonable person.

      Silly faggot, dicks are for chicks!

      On second thought, never mind.

  123. Haven't laptops always been disposable? by Queuetue · · Score: 1

    I've never had a laptop, primarily because I'm so biased against them. I've always considered laptops to be disposable - extrememly expensive, underpowered, fragile and disposable. It's unfortunate that owners get screwed when they break, but ... It's also exactly what I would expect.

    I was hoping this was changing, but it sounds like it isn't.

  124. The trend is to a disposable marketplace by patomuerto · · Score: 1

    To keep manufactuing costs down and inventories low they tend to calculate exactly how many parts they will need for a production run and maybe some extra. They dont want to sit on a large inventory paying storage costs and have the risk that the parts will not be sold. But if 30% of their sales have service agreements with them they can plan for normal usage ware and tear and keep a more reasonable inventory on hand, or replace and refurbish.

    This happens to most low to moderate priced items. Look at the television and VCR repair. Who would pay $50 to have a belt replaced on a 3year old VCR when a much better model is avaliable for $100.

    Even desktops are almost always replaced as opposed to upgraded after 3 years.

    This is a pain in the ass when somethng breaks but optimizing supply chains and reducing manufacturing costs have made the notebook availiable for a few hundred dollars less than it would be otherwise.

    Now there are other factors than should also be considered when pricing something like enviromental costs and surprises in demand that also need to be factored in but we dont need to go into those now.

    My suggestion is to find an alternate use of the laptop like the group that makes svga picture frames.

    --
    I have secretly hidden some mispelled words in this post. Can you find them?
  125. Already done: by Anonymous Coward · · Score: 0

    http://www.apple.com/powerbook/

  126. Epoxy! by m_c_rose · · Score: 1

    I find none of the vedors good for repairs and replacement parts. They would rather you buy a new laptop, for a problem such as this I would suggest epoxy.

  127. Have it done locally! by Epoch+of+Entropy · · Score: 1

    Have a local machine shop make one for you from aluminum, blueprinted from the plastic part.

    Machine shops that specialize in 'blueprinting' do this frequently for engines and other larger components, and can do some pretty precise work. I'm sure if you talked with someone by bringing in the laptop and the plastic part to replace, that they might be able to fabricate something for you.

    It may not be the cheapest way, but damn it would look trick!

  128. http://www.capdat.com/ by Squeezer · · Score: 1

    http://www.capdat.com/ they service a lot of makes and models. give them a call if they support your brand of notebook and see if they have the part in stock. I used them once on a gateway notebook. great service from them.

    --
    Does the name Pavlov ring a bell?
  129. Power Adapters by flyingace · · Score: 1

    Yeah. These laptop companies really piss me off. Once during a important meeting my laptops power adapter failed and I had to wait 3 freakin days to get another power adapter. Thank god, I had my personal laptop in my hotel.

    Only then after numerous trips to bestbuys did I come to the realization that all power adapters are made differently. They dont work with each other. There are no ( as far as I know ) companies making these things.

    Talk about locking out competition =(

  130. Get the OEM by karmaflux · · Score: 1

    Dell has a spare parts line, IBM lets you order stuff off their website, and most other OEMs have similar setups.

    A word of advice, from a former (english-speaking) tech-support monkey:
    Call tech support and get a part number. The companies almost invariably blame you if you have the wrong part number. Techs have the software and resources to look up the proper part number -- make sure you get it!

    --

    REM Old programmers don't die. They just GOSUB without RETURN.

  131. These guys have lots of parts... by balamw · · Score: 1

    If you have a Toshiba or HP notebook, Epson or Canon printer etc... these guys have lots of parts.

    Balam
  132. Re:similar problem, dell helped me too by tyfoon · · Score: 1

    I've had the same thing happen. Keyboard broke, they sent a new one with no questions.

  133. theyre just selling warranties by TachyonAT · · Score: 1

    It seems like the big deal these days is to sell service. On things that its hard to get stupid little replacement parts for such as laptops and discmans they may actually be worthwhile. This may affect price modeling as i think. Service costs are raised so that they can say look how much it costs to fix this? wouldnt you rather buy a warranty? (for them its a great deal because they make money, play the odds.) Having worked at Best Buy i will tell you they make a LOT of money on their service plans which is why the employees are pushed to reccomend them. Some things its not worth it (like a 20 dollar servics plan on a 50 dollar cd player) but for a several thousand dollar laptop, shelling out a nother hundred or two to get some kind of warranty may not be a bad idea. I have a laptop my school has made me purchase, but i am glad they put an extended warranty on it because ive already had to replace the lcd screen, and the battery and i have only had it for just over a year

  134. Another annoying laptop problem.... by lylum · · Score: 1

    Does anyone else have problems with the LCD screen to laptop connection getting loose?

  135. Pain in the Rump by caldroun · · Score: 1

    Looking for these type parts are nothing but headaches. I suggest going to Barnes and Noble, and spend $25 bucks for the Linux Toys book, and make the Picture frame project.

    --
    "If you have done 6 impossible things this morning, why not round it off with breakfast at Milliways" -- hhgg
  136. Have you tried Best Buy? by Krashed · · Score: 2, Informative

    No not in the store. Call 1888Bestbuy and select the option for Best Buy PartSearch. You tell them the model of the notebook and what you need, give them a while to look and they will probably find it. I have ordered several off items from there and they have come through every time.

  137. Two Words by Anonymous Coward · · Score: 0

    Fiberglass and Resin

    Lots of resin.

  138. Fix it!!! Glue the damn thing!!! by cdn-programmer · · Score: 4, Informative

    There are two alternative strategies.

    1) plastic welding is a viable repair - you will find that if you contact your local panel banger (autobody repair shop) that they will be able to offer advise how to proceed.

    The laptops are injection moulded plastics - possibly a TPE same as is used in the auto industy so the same techniques may apply.

    2) glue it yourself. Call up your local 3M representative and ask them what structural glues they have for the plastic your lap top is made of. One product that MIGHT work is DP8005.

    Another option is to contact polyurathane supply company. Those people have a nice website with good technical information.

    ------------

    The type of equipment you need to plastic weld is generally an injection hot melt gun - they typically sell for about $5000 bux and are not too difficult to learn how to use. These guns force plastic under pressure into the crack and form a seam that is over 80% as strong as the original. The plastic comes in rods and is available in ABS, TPE, TFE,

    You may want to check your Yellow Pages - look under PLASTIC WELDING equipment - call a supplier of the equipment and ask for a referal to who has the gun. Try to get to know the guy a bit and pay him well - broken plastic parts are a fact of life and these guys can do magic!!!

  139. Plastic Welding by MOMOCROME · · Score: 5, Informative

    I used to work in a motorcycles-only body shop. We'd do custom jobs to harley's and bullet bikes. The work on the bullet-bikes ('crotch-rockets' as they are sometimes known) largely involved prepping the fairings and repairing small cracks.

    Since fairings are made out of PVC, it was a simple matter to repair cracks in them with a soldering iron and a strip of raw pvc (or some old bits of fairing laying around). The welds would come out as strong or stronger than the original PVC. The only side effect would be an awful scarring effect, which we would then sand out, fill with bondo and apply primer. Good as new.

    Your laptop bezel is made out of PVC or a similar polymer. It would probably be a simple matter to weld the crack back together, or whatever (hinges, clips &etc).

    The most important part of this technique, however, is to work in a place with good ventilation and *WEAR A GODDAM FACE MASK*. The fumes and smoke of the process are toxic, carcinogenic and easilly filtered by a cheap paper mask over you mouth and nose. You know, like Michael Jackson would wear on the streets of Hong Kong. Eye protection is a good idea, too. This is why I still have lungs and vision.

    I would always do the plastic welding in the paint booth, with the painter's mask and the fans on high. Since you'd only need to do a small amount, the face mask and a kitchen or bathroom fan would probably suffice.

    And remember: this is slashdot. think before you take any advice.

    1. Re:Plastic Welding by MrAngryForNoReason · · Score: 1

      The heat from the welding could damage the LCD if you aren't careful. I am not sure how sensitive they are to heat but it would suck if you killed the LCD for the sake of repairing a crack in the surround.

    2. Re:Plastic Welding by MOMOCROME · · Score: 1

      I would recommend completely removing the LCD and any misc. hardware before performing the operation. I guess I took it for granted that that was obvious.

    3. Re:Plastic Welding by MrAngryForNoReason · · Score: 1

      It actually was pretty obvious....... i'll just be quiet now.

    4. Re:Plastic Welding by Grishnakh · · Score: 1

      What about the adhesive that plumbers use on PVC and ABS water pipes? That stuff is just a solvent that dissolves the plastic, and it has some PVC or ABS resin in it; when you apply the adhesive to two pipes that you're joining and stick the pipes together, and let it dry, the resulting bond is extremely strong.

    5. Re:Plastic Welding by KozmoStevnNaut · · Score: 1

      I repaired the tray on a CDROM drive using some of the glue used for plastic model kits. It's basically just a solvent, and it smells absolutely horrible (and it probably killed a fair amount of brain cells, too).

      The tray was snapped in four pieces (some fat asshat broke it off and sat on it at a LAN party)

      I fixed it a couple of years ago, and it still works just fine.

      --
      Eat the rich.
  140. Panasonic + Extended Warranties = Happy Camper by LittleGuy · · Score: 1

    I've had to send at least four Panasonic Toughbooks out of a fleet of 30+ back for repair over the past year or so, due to hardware issues and repair. Each time, it's been a painless call to the Service Repair Center to get an RMA, ship it to them, and then get it back within 2-3 days. I've *never* had such ease with other brands I've had to deal with *koff*Dell*koff*Gateway*koff.

    General rule is that extended warranties and no-hassle repairs are the best way to go. When the warranty is up, look to upgrade and/or replace.

    --
    Mod Karma -1: I sed bad wurds. If I cep my mouf shut, I wud be at riyses.
  141. Actually... PolyEurethane by phorm · · Score: 1

    Also known as "liquid nails"

    I probably spelled it wrong... but this stuff works great for fixing a lot of stuff. It hardens nicely, and comes out of a silicon tube so it's easy to get in place. No mixing like epoxy (which would be my other recommendation) and bonds to most substances.

    I've used it for such far-out things as molding a fender an old car. The originally fender succombed to rust and had about 1" removed. Putting some of this stuff in, molding it into shape as it hardened a bit, and then painting when dry made it actually somewhat hard to notice (it did crack a bit in cold weather, so for automotive/outdoor uses I now recommend going over it with fibreglass before painting, but still nice for large projects).

    Seriously, this stuff works great and is quite moldable. You'd probably better use gloves otherwise you will end up with brown hands - people might assume you have a wiping problem - but it's fairly easy to use.

    a) Put PolyEurethane cylinder in calking tube.
    b) Apply to surface to be fixed, smooth with gloved (rubber gloves) hand and/or paint scaper.
    c) Let dry for awhile, mold again as needed as it begins to harden.
    d) Trim excess with an X-acto
    e) Paint as appropriate (spray paint or model paints work well).

    A lot of people balk at such "unorthodox" fixing methods. But if 95% can't tell how you did a job without looking right up close (assuming you did it well) it's better than nothing (or a $500 bill for a new LCD)

    1. Re:Actually... PolyEurethane by kinzillah · · Score: 1

      you're seriously suposed to weld in a piece of metal and grind it down. There is something to be said for doing things right the first time. But at least your car isn't 40% body filler. :D This probably isn't a bad idea for this aplication, but your car deserves better, man.

      --
      Douglas P. Price
    2. Re:Actually... PolyEurethane by phorm · · Score: 1

      My present vehicle gets much better treatment. Previous was an '88 Toyota Camry. Body design is the pre-'92/93 which had a tendancy towards rust, especially in the fenders. Post 92/93 (one was for Honda, the other Toyota, can't remember which) was the more rust-resistant body... but the fenders on these older guys were a real nightmare.

      Seeing as though the car had >300,000km it wasn't worth putting too much work into it (sold at 365,000 and the engine etc all fine. Only bad thing about the car was the fenders and other lighter body rust). For a nicer vehicle (or other hardware) I definately recommend going the professional way if you can afford it... but as a "chop, fix, paint" method for stopping the advance of rust this was rather nice

      I suppose I should have put an IANAAM (I am not an automotive mechanic)... though I do prefer to do as much work on my own vehicle as I can with the tools at hand :-)

  142. [Off topic] Your sig by dirc · · Score: 1
    What part of "the right of the people to keep and bear arms, shall not be infringed" do you not understand.

    Apparently, the same part as in "Congress shall make no law ... abridging the freedom of speech, or of the press"

    I think the words "not" and "no" confuse judges. They think it means "unless I think it's OK".

  143. Re:Can't find a replacement bezel? One answer by robochan · · Score: 1

    Ditto, I've rebuilt my olf HP Omnibook hinges with duct tape too. [Diety] forbid I ever try to take it through an airport these days though...

    --
    ...Rob
    The American Dream isn't an SUV and a house in the suburbs; it's Don't Tread On Me.
  144. 1982 Volvo GL to Mustang Conversion by swb · · Score: 1

    How does that work? I want to guess you did something clever, like drop the 5 liter Mustang motor and transmission into the Volvo, which would be pretty cool. A boring looking car with some serious torque.

    1. Re:1982 Volvo GL to Mustang Conversion by Anonymous Coward · · Score: 0

      Supposedly, the engine mounts on both engines
      are in approximately the same places, and the
      2-series Volvo could originally by specced
      with a 2.8L Peugeot V-6, so there's enough room
      under the hood from side-to-side. Front-to-back,
      a V-8 is not much longer than the stock I-4 -
      both have 4-cylinders in line (the V-8 just
      has two banks thereof). With the transmission,
      you have two options; either get a custom bell
      housing for the stock tranny (auto. or manual) or
      use a F*rd transmission. As far as other alternate
      engines go, I've heard that the newer 5- and
      6- cylinder Volvo engines can be made to fit, with
      some modification of the engine mounts and if
      you do away with the mechanical radiator fan
      and mount twin electric fans in front of the
      radiator. Those engines are inline, which accounts
      for the need for a little extra space.

    2. Re:1982 Volvo GL to Mustang Conversion by theguru · · Score: 2, Insightful

      This site offers a pretty good kit. A mid to late 80's Volvo 240 wagon with a V8 is the ultimate sleeper car. No one expects it to be able to move that fast.

      Also, I have a personal theory that old station wagons appear to be moving 5-10 MPH slower than they actually are. This comes from years of driving one and having people pass me and then slow back down in front of me.

    3. Re:1982 Volvo GL to Mustang Conversion by Anonymous Coward · · Score: 1, Funny
      ...and precisely none of the legendary Volvo reliability. What a shameful way to bastardize a vehicular legend like the 240 series.

      The 240, which had 4-wheel disc brakes in the early 70s as the 140, doesn't deserve the injustice of having the cutting edge 1950s technology of a Ford iron-block pushrod tractor engine shoved in its throat. Why not jam that hideous Mustang interior in the car as well, just to make sure NOTHING works in six months?

      Makes me sick.

    4. Re:1982 Volvo GL to Mustang Conversion by theguru · · Score: 2, Interesting

      >cutting edge 1950s technology of a Ford iron-
      >block pushrod tractor engine shoved in its throat

      The 140 and 1975 240's had Volvo B20 engines. These engines are as much tractor engines as anything Ford ever made. :) Bullet proof reliable none the less. 5 main bearings on the crank for a 4 banger.

      Speaking of tractor engines though.. ever read the story of the origin of Lamborghini?

    5. Re:1982 Volvo GL to Mustang Conversion by Anonymous Coward · · Score: 0

      Wow, you're a retard. Push a 2L Volvo to 500HP and a 5.0L Mustang to 500HP and see which snaps in two. The 5.0HO is a damn strong motor, despite being "1950s technology".

    6. Re:1982 Volvo GL to Mustang Conversion by Anonymous Coward · · Score: 0

      To be fair, it was a 5.0L from a 1990 LX that was totalled in a rollover and, yes, we found it rusting away in the junkyard. The odometer was at 47000 miles and had a 4-speed auto transmission. And yes, we used the kit from Converse Engineering.

    7. Re:1982 Volvo GL to Mustang Conversion by Anonymous Coward · · Score: 1, Interesting

      Nah, some of the V-8 Ford engines are actually pretty
      decent. Keep in mind that Ford Crown Victoria
      taxicabs routinely make it up to 250,000 miles
      of urban driving without a rebuild. On the other
      hand, the Peugeot V-6 that Volvo slapped into some
      of the earlier 2-series and 7-series (260/760)
      cars was pretty abysmal, usually destroying it's
      camshafts due to the too-narrow oil passages to the
      cylinder heads getting plugged. If I were building
      a fast Volvo, I'd either go with one of the later
      Volvo inline-5 or -6 engines, or use the 2.3L
      turbo 4-cylinder that came with the 740 turbo,
      ideally with custom boost control circuitry, because
      the turbo controls on those cars were _very_
      primitive, unlike those on Saab turbos of the
      same vintage which had controllers that sensed
      engine knock and cut back on boost.
      .
      Speaking of abominations, a while back I saw a
      Volvo coupe on E-bay with a Mustang V-8 engine and
      a Mustang interior. It also had the tiny "boy-racer"
      chrome rims, clear taillights, and a huge rear
      wing. All I could think was "what a shame..."

    8. Re:1982 Volvo GL to Mustang Conversion by stretch0611 · · Score: 1
      I have a personal theory that old station wagons appear to be moving 5-10 MPH slower than they actually are.

      I'll agree with your theory. I drive huge cadillac's and I have been told the same thing about them. A friend of my that is an ex-cop would also agree with your theory. Big cars just look slower.

      However, they can pack some power: My 1996 Fleetwood is huge and weighs in at 5700lbs, but it has a 5.7liter 330hp Corvette LT1 engine (stock) pushing it to speeds no one would expect that car to be able to go. My other car is a 1969 Cadillac Coupe deVille convertible with a 472ci (7.7liter) engine producing a little more than 400hp to move this 7500lb monster into 3 digit speeds without a sweat. That is a wonderfull engine, but you probably won't be able to get it to fit in many cars (like your volvo) due to its size.

      --
      Looking for a job?
      Want your resume written professionally?
      DON'T USE TUNAREZ!!!
    9. Re:1982 Volvo GL to Mustang Conversion by LordMyren · · Score: 1

      Plus a new LSD and I cant imagine any problems.

    10. Re:1982 Volvo GL to Mustang Conversion by dubiousmike · · Score: 1

      "old station wagons appear to be moving 5-10 MPH slower than they actually are"

      I use a similar theory when I drive to buy pot in my wife's Volvo.

      What cop is going to stop a Volvo because it looks "shady"?

      Of couse, everyone I've known who got busted for pot in a car was smoking it at the time. That's stupid.

      Never smoke pot in your car unless you can immediately swallow whatever you have on you...

    11. Re:1982 Volvo GL to Mustang Conversion by eVirtueDragon · · Score: 1

      Apparently the Saab APC's work quite well on high-boost Volvo's...

    12. Re:1982 Volvo GL to Mustang Conversion by Anonymous Coward · · Score: 0

      At least with a Ford engine, the motor won't coat the driveway with oil when the flame trap gets clogged!

      Another mechanic once said..."They're ALL shit!"

    13. Re:1982 Volvo GL to Mustang Conversion by Anonymous Coward · · Score: 0

      So the 302 can do 500hp for three blocks. It's still junk.

    14. Re:1982 Volvo GL to Mustang Conversion by Anonymous Coward · · Score: 0
      I agree, there's no excuse for the dry cam syndrome in the V6. It's Volvo's one true mistake over the years.

      I also agree that the 5254T with a 960 transmission in a 140 is the dream project, but a more realistic 230FT still does me just fine.

    15. Re:1982 Volvo GL to Mustang Conversion by Anonymous Coward · · Score: 0
      "The 140 and 1975 240's had Volvo B20 engines. These engines are as much tractor engines as anything Ford ever made"

      True, but they weren't still being touted as "high performance" engines in, what, the mid 90s? The 302, sadly, was.

    16. Re:1982 Volvo GL to Mustang Conversion by Anonymous Coward · · Score: 0

      Hmmmmm. Before my Volvo, I had a Lincoln Continental with
      a V-8 Ford engine. Leaked oil like a stuck pig, and nothing could fix
      it. At least cleaning the flame trap is a 5-min. job, to be done
      every 10k miles or so. Pop off the three hoses, soak the thing in white
      gas while changing oil, brush off the crap, blow out with air. Reattach hoses.
      That's all, folks.

    17. Re:1982 Volvo GL to Mustang Conversion by Anonymous Coward · · Score: 0

      What? People run 302's all day long at full throttle with spray and boost. The internals are forged, and won't break easily. The only weak aspect is the 2 bolt main. To resolve that, you can get a 302 Sportsmans block for about $600 new that will take about 800-1,000HP. Again, you're retarded.

    18. Re:1982 Volvo GL to Mustang Conversion by rockola · · Score: 1

      I drove a 1975 240 (244 GL, to be exact) as recently as a year ago, and the engine was definitely a B21E. Fascinating, isn't it?

      --
      Those who don't know Lisp are doomed to reimplement it.
    19. Re:1982 Volvo GL to Mustang Conversion by Anonymous Coward · · Score: 0

      Hah! I knew somebody would get it! Unlike the "swap" guy who said the 302s are 60 degree Vs!

  145. Sony sucks by yaj · · Score: 0

    I have a friend with a SONY notebook. It stopped working, so I called for my non-technical friend. They were good enough in the initial phone conversations, and took my name and address - even though they were told I was not the owner and it WAS NOT THE owners address.
    So had to ship it in for evaluation and repair. Sony said put a NOTE with the owners information INSIDE the package and the REFERENCE NUMBER that was used in my phone conversation. Not only was a NOTE put inside the package, the package was prominently marked with the appropriate information about the OWNER. Mail from SONY arrives addressed to me at MY ADDRESS. Sony wants $1000 to rapair/replace motherboard and battery which they claim was not the right battery. I call sony and say, "WTF?" They go back and -OOPS it is the right battery, now they only want $799++ to fix. I tell them to contact the original OWNER. THey say they don't have the information. I tell them, it was sent both IN AND ON the package. I speak with another friend of mine who also has/d a SONY LAPTOP. His crapped out also (hmmm, I know ONLY 2 people with SONY laptops and both of them CRAPPED OUT...), and SONY wanted 799++ to fix. Sony tries to find notes/original package. Sony won't say that they've lost it, instead they say, "It is unavailable to us..." (those fuckers). I pointedly ask them if they are having RELIABILITY PROBLEMS with their notebooks/laptops... their answer: "...not to our knowledge..." Eventually they resolve the loss of information (I supply them with the info). 100% of the people I know who purchased SONY notebooks had major problems within 24 months of purchase. Based on this and phone treatment, I'll never knowingly buy anything SONY.

  146. Circuit City? Figures :p by Anonymous Coward · · Score: 3, Informative

    I have a Toshiba laptop from Circuit City, sent it to be have something fixed in it (turned out to be a loose wire I think.). They claimed to of found liquid within the laptop and terminated my warrenty or something I think. I later took it apart and saw no signs of liquid. The repair person who located the fault said that they had heard of the company doing this to many people I think.

    1. Re:Circuit City? Figures :p by Anonymous Coward · · Score: 0

      you think?

  147. PowerBook Parts by djtripp · · Score: 1

    For my old Pismo PowerBook, I have found just about every replacement part thorough online PowerBook repair shops, to eBay. But when it comes to screens, I have yet to find just the screen bezel, since there is probably a lot of mounting with the LCD, and backlighting (and antennas for some).

    As posted earlier, look for junked models, and depending on your computer, some models might share the same plastics even though they have different guts.

    --
    "This is you left and that's your left. This is your right and that's your right. You're gonna die!
  148. Extremely Timely by emarkp · · Score: 1

    Just last week my Compaq Presario 2800T display failed (after about 18 months). That is, I was opening the lid and saw 1/2 of the pixel columns disappear (actually went to mid-level gray I think). I'm pretty sure it's just the cable connection. I bought it nearly-new from another person, so an extended warrantee wasn't an option.

    I checked where the nearest service center is, and the phone message listed the two Radio Shacks in town (I'm in a smaller city in Northern California--about 100,000 people). Yeah, like I'm going to trust my $1800 laptop to the guys at Radio Shack. Sure.

    I checked the parts list, and my screen is a 1400x1050 (SXGA+) display, so replacing it would cost nearly $1000. If that's the cost to fix it, I'll end up getting a replacement, and give this to my wife as her machine (hooked up to monitor, etc.). You can bet the replacement won't be from HP/Compaq. I would have purchased a Thinkpad in the first place, but I can't stand that stiking eraser-head of a mouse interface.

  149. My personal choice. by Raven42rac · · Score: 2, Interesting

    My personal choice is Ebay. I had an old Gateway Solo 2500 I bought for $150. Catch? Bad keyboard, and bad touchpad. I scope out google, prices are like US$70-80 each! So then I hit up Ebay, got the touchpad for about US$16, and the keyboard for about US$10. On another occasion, I had some guy drop an old Compaq Armada E500, broke off all the plastic on the corner and ripped open the screwholes holding the hinge together. Estimates ran like US$800 for a new screen, which would not even address the dead plastic! So I hit up Ebay yet again, got an "as-is" unit that was only missing a cd-rom drive, floppy drive, battery, and hard drive, all of which were good on my unit with the dead plastic. I buy it for US$160, open it up, swap the good floppy, hdd, cd drive, and battery, works splendidly. So I guess I am 2/2. It honestly depends on what sort of part you are looking for. If it is a relatively simple part like a keyboard or a touchpad, do not expect to get reamed, but if it is like a screen, or processor, seriously consider getting a new laptop. It may just be too much hassle to justify the expense. My advice is to keep checking Ebay, try changing up your search terms, look for "as-is" or "for parts" units. Also, check if your laptop manufacturer sells a "plastics kit" for you particular unit, I have had luck with those before, they have all sorts of plastic doodads that tend to break off. Good luck man!

    --
    I hate sigs.
  150. speaking from experience by Anonymous Coward · · Score: 2, Informative

    I was a laptop technician for a few years awhile back. I worked at CompUSA, and they had about 30-40 broken laptops at a time, they would "field destroy" them about once a month (talk about a waste). You *might* try talking to their laptop technician (if they have one) and see if they have a broken laptop that is to be field destroyed with the bezel you need. Don't be surprised if they treat you like shit, CompUSA is notorius for that. Anyway, I helped a customer out when I could.

    When I went to work for a smaller shop, I stockpiled any laptops that the customer didn't want repaired because of prohibitive costs, and would use them as spare parts to fix laptops that came in. Unfortunately, getting parts is a pain, they are way overpriced. Sony is the worst. I don't care how slim their notebooks are, wait until you have to replace the stupid keyboard and it costs you $400. Your best bet is EBay, after that there is a website called laptopparts or laptopking or something (or there was about 2 years ago). Still priced kinda high, but usually you can find small plastic parts/cables for relatively cheap. Also, don't necessarily blame the guy who had to order the whole part and wanted to charge $$$, sometimes the part supplier will ONLY sell the screen as an entire unit. I'm not saying that's what happened, but I've run across that before.

    Going forward, your best bet in buying a new laptop is to buy a model that looks similiar to others by the same mfg. If you buy that crazy small, weird shaped thingy, with all the nifty gadgets and crap, make sure you buy an extended warranty for 3 years, because the first time you have anything fixed you will have paid for the cost of the warranty, hell they'll probably have to replace the thing because parts will be so hard to get. If you don't have a warranty, guess what? You're screwed.

    Oh, and even though I was a laptop technician for 4 years, I never owned one. After seeing how many came in broken, costs of repairs, and quality of components... I probably never will. Cept for Apple, Apple always had some seriously kick ass hardware in their machines.

  151. Build a barebones? by msimm · · Score: 2, Informative

    Forgive me, I just started doing a little research when I read your story. Of course I started with 'open notebook' and related searches, but I didn't find anything. Anyone know of any industry group trying to create and open standard there?

    Anyhow, I'm interested in your problem for selfish reasons, family and friends have been asking me about building/upgrading existing/fixing their notebooks for years. I've dodged them this whole time because I couldn't afford one myself, but this is finally starting to change.

    So, anyhow, if I where going to buy a computer today I'd look seriously at building a 'barebones' notebooks. A few familiar companies seem to be building barebones notebooks, which is basically a motherboard and graphics card wrapped up with a keyboard, LCD screen and a case. ASUS, ECS, AOpen, Arima (??) and FIC seem to sell them. I couldn't guarantee it, but I bet you'd have much better luck getting a replacement part from someone like ECS or ASUS, plus you get to pick out or upgrade things like your CPU, hard/cd/dvd drive and memory.

    Here are a couple of quick links to product pages for a few of the manufacturers:

    Aopen
    ECS
    ASUS
    Arima
    FIC

    Most of these links came from this site, which seems to specialize in mobile computing bare bone systems and hardware. Man, is it lunch time yet?

    --
    Quack, quack.
  152. They don't use duct tape for ducts by ccmay · · Score: 2, Informative
    Actually, taping ducts is one of the few things duct tape is NOT used for nowadays. It makes a nice seal at first, but degenerates quickly (especially with heat).

    -ccm

    --
    Too much Law; not enough Order.
  153. Re:Can't find a replacement bezel? One answer by eclectro · · Score: 1

    Some platicss are completely ungluable, or if they do glue they crumble at the first opportunity.

    Another route might be the plastic that you bake in your oven and hardens, they go by the name of Fimo and Sculpey. You can find them in alot of art stores.

    But I think I would go the metal route myself. Maybe find a professional to do a nice job.

    --
    Take the cheese to sickbay, the doctor should see it as soon as possible - B'Elanna Torres, "Learning Curve"
  154. broken keyboard - toshiba portege by jemele · · Score: 1

    I've got a toshiba portege 3480 with a busted keyboard (alchohol poured inadvertantly onto it). No such luck yet finding a replacement save for the entire unit.

  155. Cheap, but not always unrepairable. by lionchild · · Score: 2, Interesting

    While this isn't something everyone can do, it's good to know some hardware repair geeks. This is exactly why.

    Repairing laptops is getting harder and harder these days, because the manufacturers, in general, are getting very picky about what is in and out of warranty. It used to be that you could get by with everything under the sun short of a cracked screen. That's all changed with all the big manufacturers.

    And more than that, often you have to mail your laptop in, rather than take it to someplace local. When you do that, the manufacturer cuts you off from your equipment, and the tech off from your plea as to why this wasn't a case of "misuse."

    It's been my experience that what you need to do is to just plain know someone who does warranty repairs on the type of laptop you own. I mean know the technician by his first name. This is the part where you need a friend, badly.

    Those horror stories about the $75 hinges and $56 for four hinge screws...they're true, because there's markup in there! A company has to make money at repairing things, and service is where companies get margin. Usually that margin on 'little' stuff like this is in the neighborhood of 100% or more. Cut that $75 and $56 in half, and isn't that more reasonable?

    The trouble is, the company has to make a profit on the item, plus they likely had a 'shipping and handling and administrative fee' for having their folks order the parts for you, recieve them, etc.

    If you're in a big company, surely you have in-house folks, or people on-staff from then manufacturer (or who come around on a regular basis.) Get to know them, they can be your best of friends right now. Ply them with a lunch, and a soda now and again! You'd be surprised how far a good Tech will go if you feed him once in a while. ;-)

    And the average tech isn't deaf to your pleas. They understand how badly it sucks to have a broken laptop that you depend on day in and day out, at home and at work. Usually if you treat them well, they'll work to take care of you when you really need it.

    --
    Awk! Pieces of eight. Pieces of eight. Pieces of seven... ERROR: General Protection Fault. [Paroty Error.]
  156. Fujitsu has been excellent by csnydermvpsoft · · Score: 1

    When the headphone jack on my Fujitsu Lifebook P-2046 wore out, I called regular tech support and they transferred me, with no hassle, to the parts department. The part I needed was about $4, so I decided to order two of them since I use the headphone jack frequently. Though they sent me the wrong part (line out & in jacks instead of headphone jack), they quickly overnighted the correct part to me and told me to keep the incorrect parts since it was their mistake, so now I have extra of those jacks as well. This was on a computer about four months past the end of the warranty.

    1. Re:Fujitsu has been excellent by LaForce · · Score: 1

      My experience with Fujitsu was also very pleasurable. About 2 months ago, I had to order a replacement keyboard for my p2046, as my cat had clawed some of the keys off. While I was at it, I ordered some of the other parts that had worn and needed replacement.

      Day 1, 2pm, 10 minutes after the damage:
      Called Fujitsu (5 minute hold time) explained the problem. Since I had bought the laptop on eBay, I had to have them transfer the registration over. The tech explained that they cannot sell parts straight through phone support, but I would get a call from a sales rep within 5 hours.

      Day 2, 12:30pm:
      Having not received the call the day before, I called Fujitsu again (similar wait time as before), and re-explained the situation. The tech immediately forwarded me to a supervisor, who already was briefed on who I was and what I wanted by the time he picked up the phone, which was again a short wait. The sales rep had the same information by the time he picked up 10 minutes later, and had the prices for my model of laptop (discontinued a few months earlier). He said next day shipping was standard, and took my credit card info for processing. Wonderful!

      Day 2, 2:00pm:
      Realized I had forgotten the trackpoint caps in my list of parts. Called Fujitsu again, realizing that it would delay my order if I changed it. They transferred me to the same supervisor as before, who transferred me to the same parts guy as before, who re-opened my order and was able to make the necessary changes. Total call time ~ 15 minutes.

      Day 3, 10am:
      To my surprise, I find a box from Fujitsu in front of my door, containing the parts I had ordered. Installed parts. Happy.

      My total? $19 for keyboard, $19 for screen latch, $3 each for rubber feet, $3 for trackpoint cap, $12 shipping. Less than 48 hours from when I first called, I had the laptop fixed. I don't know how it would have been different for a model of laptop that had been longer out of production, but for my out of warranty laptop, they were most excellent.

  157. Same thing with mine... by Bagels · · Score: 1

    One of the hinges on my Sony laptop (a PCG-FXA63) is busted. Sony has an all-or-nothing repair deal - if I wanted it fixed, I'd have to pay $700 to fix things like the hard drive and the CD drive as well (which work just fine). Not to mention I'd have to ship the d**n thing to California, which is the nearest service center (I live in Maine). I'm going to pay much more careful attention to repair plans in the future when I buy laptops...

    --
    --- Bwah?
  158. Machinist? by alpha1125 · · Score: 1

    You could get someone to make you a bezel, and wouldn't cost you much.

    ~$50 bucks... with labour. if it's a simple job.

    Call around, and check out some of your local machinists... it it's just there to hold your LCD in place, probably some thin aluminum extrusions would do the trick. Might even look cool. :)

    --
    Money cannot buy happiness, but can buy something soo darn close, that you can't really tell the difference
  159. Laptop Vendor by tollieman · · Score: 1

    Should go with an IBM Thinkpad, excellent quality, great service.

  160. Not all laptops tombs by jemele · · Score: 1

    We've got 5 toshiba porteges onsite. When something fails you flip a spare over and swap out parts. It works beautifully.

    The only problem is when you want to replace the parts that you have used in the spares.

  161. I was actually given a laptop.. by Uplore · · Score: 0

    by the company I used to work for simply because there was no authorised repair depots in Australia (or so they thought) for Gateway laptops. Gateway is a company that has gone bust in Australia. I overhauled the machine but figured it was most likely a power issue. After a week or so of searching, I finally found a place that repairs Gateway laptops and put it in for repairs. It took weeks and weeks to get anywhere and when it finally came back the clip on the machine was still broken, despite explicitly asking for it to be replaced. The motherboard was replaced though and I finally had a machine I could use. I can certainly can sympathise with anyone else trying to get laptops fixed. They are a pain!! I would recommend to anyone buying a new laptop to pay the extra money and get the warranty extended to 3 years. It's worth it.

    --
    I couldn't think of a sig.
  162. [Off topic] Your sig by chimericalburst · · Score: 2, Insightful

    what part of "well-regulated militia" do you not understand?

  163. usefull site ? by cinnamon+colbert · · Score: 1

    http://www.repairfaq.org/REPAIR/F_Repair.html
    lot s of very pratical stuff on how to repair thinkgs like CDs. HOwever, integrating many of the comments on /. suggests a need for a new open source software/web site: oem parts.net
    That is for any model #/serial number, or for any product code, of anything, you find an oem parts list and exploded view, just like for appliances on the sears web site

  164. Two words and a punctuation mark by luekj · · Score: 1
    Duct Tape!

    --
    Many Thanks,

    Luke

  165. How to reuse a LCD screen? by Lawrence_Bird · · Score: 1

    the laptop is dead, but the screen was fine, a beautiful
    15" lcd. Does anybody know how to reuse this somehow? Or
    can point to a sight with info? Thanks

  166. Forgot the link by theguru · · Score: 1

    http://www.converseengineering.com/

  167. Small Dogs by immel · · Score: 3, Informative

    There is a company called Small Dog Electronics (http://www.smalldog.com) based in Waitsfield, USA. My physics prof broke a part on his laptop (I'm not sure if he called it the bezel or not, but it did have something to do with holding the LCD in place). He took it to Smalldog because the manufacturer's parts were hard to find, and they fixed it. Probably saved him a lot of money over what the manufacturer would have charged him. The lesson here: these guys deal in factory refurbished goods, so they are likely to have some spare parts lying around, even from slightly older models.

    --

    10 Bits= $.25
    100 Bits= $.50
    110 Bits= $.75
    1000 Bits= 1 byte
  168. Vaios are disposables? by Roadkills-R-Us · · Score: 1

    We had a Vaio die (MB) a few months after the 1 year warranty ran out. It was going to cost us ***$2,000*** to get a new one (only one place i the metro area would touch this system). Since a new one was $1,500 or so, we bought a new one and kept the old one for parts.

    That's not a business-friendly approach, in my book.

  169. Print your own parts by Saeger · · Score: 1
    I am wondering what other ways are there to obtain a laptop replacement part?

    Why don't you just manufacture your own parts with a 3D printer? Download the shapefile off P2P and print away-- I'm sure someone has scanned this exact same bezel part and shared it by now.

    It shouldn't cost you more than a few pennies assuming you bought a generic LiquidPlastic cartridge to go with your blackmarket OpenPrinter, instead of those crappy DRM-locked ones that only print what's on the authorized list. </backtothefuture>

    --

    --
    Power to the Peaceful
  170. www.impactcomputers.com for Sony VAIO by northwind · · Score: 1

    I have a few of these, and Sony is quite insufficient in this aspect.
    By total coincidence one of my friends made me aware of these guys, and they seem to have everything for VAIOs that is.
    I am NOT affiliated with them, but it took me so long to find this place that if it helps somebody else then.....

  171. IBM sells parts and handles shipping :) by Anonymous Coward · · Score: 1, Informative

    I have been able to buy from the IBM web site parts for my laptop (a ultra-portable X30 machine). There is a PDF which lists all parts, and you can order anything. When it comes to screws and some stuff like that, they sell "packs" with dozens of replacement pieces and coated screws (they are coated so once installed they never go out unless you unscrew them. when you remove a coated screw, you have to put a new coated one because the coating is gone when you remove it). I have been able to replace small parts and replace my french keyboard for an english one (the keyboard comes with coated screws of course, everything that is required).

    That's why I choosed IBM. You can have any part as long as you pay it AND the shipping costs are free since IBM takes care of those. So when you get an IBM laptop, you can order anything, from small plastic parts or adhesive covers to hide screws to the CPU-child board that plugs onto the motherboard. Kick ass.

    --
    Gilbert Fernandes

  172. Who needs replacement part when you have by kiick · · Score: 1

    Duct Tape.

  173. Reasonable while drunk by jemele · · Score: 1

    Cut that $75 and $56 in half, and isn't that more reasonable?

    A hinge before markup at 37.5 sounds completely reasonable.

    Can you bend over for a minute while I fit said hinges?

    1. Re:Reasonable while drunk by lionchild · · Score: 1

      I'm afraid that $37.50 is alot cheaper than flying to China/India/Taiwan, and picking up a pair for only $1.50 each. Even if you fly economy, and have a 21 day advance.

      You only get it for free, if the tech already has a set laying around from another laptop that's dead. (Which, is always a possibility in a big company. Someone else's mistake can be your big break.)

      --
      Awk! Pieces of eight. Pieces of eight. Pieces of seven... ERROR: General Protection Fault. [Paroty Error.]
  174. Laptop rant by Anonymous Coward · · Score: 0

    I was an Apple service technician for nearly 5 years specialising in laptops, for several years I was also a NEC authorised warranty repairer for thier laptops.

    I spent two years onsite at a regional private school with a laptop program, and have over the years repaired and reshelled thousands of laptops.

    A few observations:
    * Laptops are made to much smaller tolerances than desktop machines.
    * Even experienced technicians frequently stuff up laptop repairs becuase the force parts or don't use sufficient care in replacing them correctly.
    * Laptops are less robust the desktops, but are expected to put up with more wear & tear and percussive damage than the avaerage desktop.

    It was not uncommon to have laptops come in for rework where the previous technician had not replaced some - or most - of the casing screws, adding to the amount of damage done by the twisting of the case in normal use.

    Hinge and LCD issues were not uncommon, in most cases you would see damage to the left hinge and the top right corner of the screen, the reason being that most users are right handed and the pull the screen open from the right corner - causing torsion damage to the LCD panel and putting uneven force on the hinges.

    If the hinges were tightened as they became loose, minimal damage would be caused, if the hinge was allowed to continue loosening, the hinge would eventually break free and start doing damage to the plastic enlosure.

    Most manaufacturers will not cover damage to plastics under warranty. Apple did mass replacements of the PB190/5300 series laptop casings due to issues with the plastic itself, but this was unusual.

    My tips for a long laptop life are as follows:
    * Always use two hands when opening your laptop - one at each corner. If you MUST use one hand, open it from the centre of the screen, not one corner.
    * When connecting and disconnecting cables from your laptop, ensure that you can actually see what you're aiming for (we used to get huge numbers of devices where the ports had been pushed clear off the boards), tiping the laptop onto it's nose can be a good way to do this.
    * Keep it clean, use a damp cloth with nothing stronger than a mild glass cleaner for cleaning the LCD and touchpad, make sure the touchpad is dry before using it again.
    * Get a padded bag, and learn how to pack it properly. We used to get lots of laptops in bags when screens were damaged by having the AC adaptor or something else with hard square corners being pressed onto the back of the screen in a tight bag.
    * Don't over wrap the cables - the wires inside the cables will break if they are always being wrapped into tight bundles - especially if wrapped over an AC adaptor.
    * Always disconnect the AC adaptor and it's powercable from the laptop before putting it away. Having to plug the power cable together before connecting it to the laptop ensures that you have a good connection each time. I've see a lot of damaged power adaptors that had power cables half in, causing shorts.

    My oldest laptop is a PB150 which is still going strong except for a bad battery.

    cheers
    Sara
    a Macgrrl in an NT World

  175. I don't calling them out so... by j_coreil · · Score: 1

    TOSHIBA, repaired my laptop last week and sent it back to me reimaged. Only problem, the image on bootup had msblast running. I immediatly was attacked. Took about 2 hours to finish getting it off and updated accordingly.

  176. Dell isn't too bad. by linkdead · · Score: 1

    At least when it came to be time to replace the cpu fan in my latitude CPX, I had some trouble, but managed to find the part.

    Problem is this fan is custom made for dell by sunon. Bonus is dell does not hold the inventory of this stuff. I managed to trace the unit down to Allied Electronics. The best part is they do accept personal orders. Well, $25 and a week later, I had my CPU fan.

    Point is, most laptop parts can be bought from 3rd parties. It's a lot of work, but in the end is often worth it. Another good point to keep in mind is that there are only a handful of laptop makers, so you'll see many clones on the market. Look at alienware's old area-51m (the pre alien look one), then look at an older offering from clevo.....look similar? That's because it's the exact same unit. Usually the only custom parts are outer body parts, and the occaisional gimmick (sound systems, lockslots, docking hardware, etc)

  177. HP, Canon, etc. by s.fontinalis · · Score: 1

    Ahh.. The printermakers have gotten smart about that. The ink cartridges they include aren't even full anymore! Bastards!

  178. Boy, Duct Tape is popular by ChopsMIDI · · Score: 2, Funny

    A quick find for duct tape over this thread yielded 20 results.

    I think we have a winner!

    --

    How could I say to men: "Speak louder, shout! For I am deaf!"? -Ludwig van Beethoven
    1. Re:Boy, Duct Tape is popular by jonatha · · Score: 1
      A quick find for duct tape over this thread yielded 20 results.

      You mean 22 (oops, 24)...

      --
      The SCO lawsuit makes me wish my company were in Utah. We need a new building.
    2. Re:Boy, Duct Tape is popular by ChopsMIDI · · Score: 1

      It's funny how people are like:

      "Oooooh Ooooooh....I know what'll fix you lappie....Duct Tape 0wnz0rz U"

      And are quick to post it. Only to discover they are one of the 30 others (I'll bet it's up to 30 by now) who posted it and 10 millions others who thought it but saw that the joke has been way overused in this thread.

      --

      How could I say to men: "Speak louder, shout! For I am deaf!"? -Ludwig van Beethoven
  179. But..... by quintessent · · Score: 1

    What about all those stories about Apple laptops being indestructible?

    1. Re:But..... by Zhe+Mappel · · Score: 1
      What about all those stories about Apple laptops being indestructible?

      iBooks are indestructible. Some people are on their fifth logic board replacement already! ;-)

      See: www.blackcider.com

  180. Journal by nurb432 · · Score: 1

    Got tired of explaining manually, so read my journal, 2nd entry.

    --
    ---- Booth was a patriot ----
  181. Plastic Welder (Duro et al) on ABS by waferhead · · Score: 3, Informative

    Most parts we deal with are ABS.

    Plastic Welder is designed to glue ABS.

    Wal Mart, True Value Hardware stores, and lots of other places sell it.

    If they call it "Plastic Welder" its the Duro stuff under licence.

    1. Re:Plastic Welder (Duro et al) on ABS by goodie3shoes · · Score: 2, Funny

      I think I agree with the parent poster. Most glues don't work worth a $%^& on plastics; what you want is a "solvent weld" where the parts to be joined are softened with chemicals and then pushed together to make a homogeneous joint. I use "Ambroid Pro Weld", available at hobby shops nationwide. Please read the directions. Do not taunt "Ambroid Pro Weld".

      --
      BSA: "Would you like a free Software Audit"? me: "No, thanks. My software is all Free".
    2. Re:Plastic Welder (Duro et al) on ABS by Anonymous Coward · · Score: 0

      Got ABS plastic? use ABS cement. It's the stuff you glue plastic drain pipe together with. I get mine from the Home Depot plumbing section.

  182. Sorry...SOL by Anonymous Coward · · Score: 1, Informative

    Laptops are unique per production run. No extra parts are available. You may have noticed that new warranties are 90 days or cost prohibitive. Production runs are contracted through overseas makes who "bid" on specifications (ie ram, speed, hdd, video, sound) for a certain number of units. The contract prohibits distribution to other "manufacturers". Not that it can be enforced, but the offender risks never getting another production run from dell or gateway again.

  183. any laptop = extended warranty required by r5t8i6y3 · · Score: 1

    any laptop = extended warranty required

    this is what i tell all of my customers. i give them advice on which laptop to buy, but i stress that because laptops are so proprietary it is critical that they purchase a three-year parts and labor warranty too.

    if there is a laptop manufacturer out there that offers some reasonably cost effective replacement parts service i'd bet the laptop's initial cost is higher than average. it all seems to come down to economics.

    it also seems to come down to whether a company is interested providing a superior product. since there isn't a great demand for superior products only small companies are able to offer this. (heh, i guess that's economics ;)

    i recently had a customer purchase a laptop from powernotebooks.com. very nice product. strong commitment to a quality build and linux compatible hardware. not sure about their replacement parts offering but the customer picked up their three-year parts and labor warranty, so they have no worries for at least three years.

  184. I used to work for a company that sold laptops by TerryAtWork · · Score: 1

    and I noticed when they got broken, they stayed broken. That is, their condition was always chronic.

    --
    It's Christmas everyday with BitTorrent.
  185. Good luck with IBM Thinkpad by GuyZero · · Score: 1

    I broke the trackpoint (aka "the nipple") on my ol' Thinkpad 600X. You need to replace the whole keyboard thoug, so I bought one on eBay... and 3 keys were dead. Out $50. But there are IBM service depots EVERYWHERE and I had it fixed for $350 (CDN) in 2 days. For an old, discontinued model I think it was pretty cheap. I'll probably be able to get parts for this old thing in 2013.

  186. warranty by Anonymous Coward · · Score: 0

    Micron has a great exchange program on their laptops - if they can recognize 48% of the laptop, they'll replace it. Feel free to spill soda on it, close the lcd with a pen on your keyboard, rip the power adapter out of the back when somebody trips on it - they've got you covered.

  187. Re: why the love of Duct tape? by ip_vjl · · Score: 1

    I don't really get the love affair with duct tape. It works, but a much better tape for most electronics-type tinkering is gaffer tape. It's expensive, and you won't find it at the local hardware store, but I think it's well worth it. You should be able to find it at a (professional) photo supply store.

    The standard gaffer type has a matte black finish (so that it doesn't reflect light in a photo shoot) and you can easily tear it perfectly horizontally or vertically. It has a pretty good adhesive, but doesn't gum up the surface like duct tape does when you remove it.

    Here's one place selling it.

    I think I paid less at my local photo store for the roll I have here.

    Also, on a laptop, the matte black will look a lot better than the shiny silver of duct tape.

  188. PC Parts by bcorrigan78 · · Score: 1

    I broke a laptop last year, and after much frustration found 1800PCParts. Depending on the brand, they sell replacement parts for many (read MANY) major laptop vendors. In fact, when you call HP Parts store you are actually speaking with them. Cheers!

  189. 3M is your best bet by Anonymous Coward · · Score: 0

    Most of you probably have no idea who Guido Hatzis is but as his uncle the plumber once said "There is nothing sticky tape can't fix" this is especially true with laptops as no company is willing fix the bastards without chrging like a bull in a china shop. The things are actually designed this way as big companies don't like people to be able to fix things themselves

  190. hey have one made by abolith · · Score: 0, Troll
    I have a friend who is a machinest and his little clippy thing that hold his cd-romin busted and Thshiba told him to take a flyin leap off a bridge. so he pulled it out, modeled it and made a Titanium one (lets see that one break). problem solved.

    --
    if you want "No More Hiroshimas" then I say "You First. No More Pearl Harbors."
  191. LCD Parts (and other junk) by gorfie · · Score: 1

    I did alot of research into converting an LCD from a laptop to a monitor. This website has kits/components for sale and forums that discuss all kinds of weird electronics issues (including LCDs). Best of luck!

  192. Consider it your new case-mod by Supp0rtLinux · · Score: 1

    Rip the remaining bezel pieces off... wire it to your tower and make a new LAN box with included LCD. Then buy a new laptop. Or better, build a new mini-PC for your car/truck/SUV and mount the LCD into your center console. :) Seriously, most companies replace the full LCD anytime anything around it or supporting it breaks. I've found replacement parts on Ebay before, but if they're not available for your system yet, you may be out of luck.

  193. barebones = bad deal by Anonymous Coward · · Score: 0

    Barebones laptops are bad deals. THey have no battery and they usually use cheap desktop components vs the low power, low heat notebook components. When you compare prices, barebones machines are actually a lot more expensive for what you get.

    Best to get a refurb real notebook!

  194. MODULAR LAPTOP! The new customer demand? by Anonymous Coward · · Score: 0

    It is about time to start asking for modular, standarize, open hardware from the vendors!

  195. You just have to know who to call by Kagato · · Score: 1

    Small plastic parts like hinges and bezels can almost always be ordered one part at a time. The problem is you have to know what to order and who to order it from. The guy at the service shop has a parts/depot person. For major brands like Compaq, HP, Dell etc you call up a parts department give them a tech number and billing code and they'd overnight the parts to you. Hell, all you needed was the part number off the dealie and they'd do the lookup.

    For the consumer you're at the mercy of vendor. Many don't want to be in the business of dealing with credit card numbers. They want to send a company an invoice and get paid.

    You're almost better off dealing with a computer maker that has a large consumber division that already does parts sales to consumers.

  196. Ha! They wanted $650 for a motherboard by Mustang+Matt · · Score: 1

    Spills aparently aren't covered.

    Brand new laptop, someone spilled coffee on it and certain keys stopped working.

    Dell wants $650 for a new motherboard.

    --
    The man who trades freedom for security does not deserve nor will he ever receive either. - Benjamin Franklin
    1. Re:Ha! They wanted $650 for a motherboard by jridley · · Score: 1

      Was this with the CompleteCare warranty? It's different and costs significantly more than the normal warranty. I got it for my new Dell after my previous laptop, a Compaq, fried a mainboard, and they wanted $1500 to replace. It had cost $2500 new 2 years before; it was now $1200 for the same model but with a faster CPU.

      So in that case, the cheapest way to replace the mainboard was to buy one new replacement part, which was called "a new laptop".

    2. Re:Ha! They wanted $650 for a motherboard by Anonymous Coward · · Score: 0

      CompleteCare through Dell coveres EVERYTHING, even spills...I spilled wine on mine last month and they replace the mainboard and keyboard free. The CompleteCare for 3 years is like $350, but it's worth it since laptops cannot be easily repaired and spare parts are a pain int he a$$ to get.

    3. Re:Ha! They wanted $650 for a motherboard by jridley · · Score: 1

      Good, glad to hear it. I paid $450 for 4 years worth on my Dell. As I said, I had a very bad experience with the Compaq I had before this, with a replacement part's cost exceeding the replacement cost of the unit, so it was worth it to me to know I wouldn't have to worry about that again for a long time.

    4. Re:Ha! They wanted $650 for a motherboard by Anonymous Coward · · Score: 0

      yeah I got the same treatment from Dell.. sorry too bad. 650 for a new MB... I saw the motherboards running for $78 on ebay. Not frequent sellers but they show up from time to time. I'm just gonna wait.
      Laptops are all proprietory (sp) and every damn part that goes into them as well damn near. There is no way to use a dead shell and mount a new board inside unless it is the EXACT model parts. It blows.

  197. Dell by kruczkowski · · Score: 1

    Dell will sell you refurbished hard drive screws for $0.05 each.

    Do a search on Dell's support website for it.

    --
    hmm... for fun I enjoy launching DDoS attacks against 127.87.42.5
  198. We're Slashdotters by Anonymous Coward · · Score: 0

    we don't need no steenking warranties. *breaks out soldering iron*

  199. sorry laptop user by Anonymous Coward · · Score: 0

    If you want to fix parts, you would get a desktop...

  200. IBM Laptop replacement parts by jester79 · · Score: 1

    ...Are easily obtained from IBM. I needed to replace the DC/DC board in my thinkpad 600, and a few simple calls to IBM tech support got me forwarded to the parts dept. They were more than happy to sell me whatever individual parts I needed. Decent prices too.

    Not only this, but the reason I knew i needed to replace the DC/DC board was because IBM had posted PDFs of the technical service manual and parts manual for my laptop to their website.

    What you shoud learn? IBM laptops are good. Mine's over 5 years old and I still use it every day.

    --
    ~Jester
  201. Complete Care by Fubar411 · · Score: 1

    CC does cover misuse, and I think loss. The thing is you have to purchase it within two weeks of receiving your laptop. It isn't something that can be added on later. And to Dell's credit, they took care of a power wart with next day shipping. Anyone who has had a similiar experience with Best Buy? I doubt it. Checking out www.bestbuysux.org is a definite must before buying their extended warranty.

    1. Re:Complete Care by Pharmboy · · Score: 2, Interesting

      I bought a screwed up laptop from a guy for 25 bucks, because I wanted the external floppy (was 50 on ebay) and found a Best Buy extended warranty in the case, with two months left on the 3 year warranty.

      I went down and told them I wanted an exact replacement of the laptop (166 I think). They told me that they can't get me a 166, but they will give me a new 800Mhz, which was about the same price when both were new. I told them no, that I wanted either this one fixed or an exact replacement, and nothing else would do. I kept talking to "supervisors" getting louder (but very polite) each time.

      To make a long story short, I walked out with a $1500 store credit and they got the $25 laptop. I think they had changed their warranty policies after that warranty had been bought, but before the claim, so it was grand fathered :)

      While its always great to hit on home run on a deal like this, its extra sweet when you can legitimately put the screws to Best Buy.

      Wait...I take that back...it feels great to screw Best Buy, legitimate or not.

      --
      Tequila: It's not just for breakfast anymore!
    2. Re:Complete Care by Tattva · · Score: 0, Flamebait
      What's the matter, do you think Best Buy's prices are too high? Could their prices be reasonably explained by the fact that if you ask a salesperson a question he/she responds immediately rather than a couple days later as at Internet stores? That you can walk in and out with your purchase in a matter of minutes? That you can try everything out before buying? That you can take back anything except software it turns out you didn't like it for some reason?

      If none of those reasons fly with you, consider that maybe their prices are higher because of dishonest, predatory behavior by people like you.

      --
      personal attacks hurt, especially when deserved
    3. Re:Complete Care by Pharmboy · · Score: 3, Interesting

      What's the matter, do you think Best Buy's prices are too high? Could their prices be reasonably explained by the fact that if you ask a salesperson a question he/she responds immediately rather than a couple days later as at Internet stores? That you can walk in and out with your purchase in a matter of minutes? That you can try everything out before buying? That you can take back anything except software it turns out you didn't like it for some reason

      No I think Best Buy is misleading in their advertising, inept in their support, and their salespersons lie. This is my experience. Their prices are usually somewhat reasonable. My experience with Internet stores has been better service, primarily since I don't buy from internet only stores, and only from those that have physical stores. And I have yet to be able to try much before I buy at Best Buy. Usually, the salesperson will explain that he doesn't have the key, batteries, it requires a supervisor, etc. I have tried many times, and frankly, I just don't buy from them anymore. I did use my instore credit to buy what was then a new Nikon 990, but I didn't get to try it before I bought it, either.

      If none of those reasons fly with you, consider that maybe their prices are higher because of dishonest, predatory behavior by people like you.

      Not only was my behavior NOT predatory, but the extended warranty was transferable, and the terms of the warranty said exact replacement or store credit, which I recieved.

      Seems to me that I demanded they honor their own warranty, and for once, they did, except I had to talk to several people and talk loud to get them to do it. If there were as honorable as you seem to think they are, they would have given me store credit immediately instead of giving me the run around hoping I would just give in.

      So pardon me if I knock you off your high horse, since I did nothing dishonest. The problem is that Best Buy is the one usually dishonest, and its rare that someone can actually get them to honor their own warranties, to the letter.

      --
      Tequila: It's not just for breakfast anymore!
    4. Re:Complete Care by Anonymous Coward · · Score: 0

      How about this for a HAPPY Best Buy story: bought my mom a Hi-Def Samsung TV with extended warranty as they told me upfront there was no actual service in their city, and the manufacturer's warranty would require shipping it. TV failed the next day, and Best Buy delivered and installed a new one promptly. Next day the new one didn't work right. Best Buy promptly came by, and installer said the previous installer had set it up incorrectly. BUT, as it was under extended warranty, he gave her a new one, and installed it correctly. 18 months later still working fine.

    5. Re:Complete Care by 3terrabyte · · Score: 1
      Yea!

      And now you can't return electronic items after 14 days. Even if you have the receipt, and even if it hasn't been opened!

      Came home from Christmas vacation with a new Canon Video Camera, and they wouldn't let us spend more money to get the Sony brand. That is, until I talked my way up the ladder.

      --

      Why are there only 19 people folding@home for slashdot?

    6. Re:Complete Care by ssimontis · · Score: 1

      While Best Buy is nice, I find they lie. There is a CompUSA just down the street from the Best Buy near us. I bought a stick of memory at Best Buy. I then went over to CompUSA to look at other prices. The memory at CompUSA was 50 USD cheaper. Also, I have had some negative experiences with Best Buy, especially with their warranties. Our brand new Sony Vaio had to go in a month after they bought it because of an HD corruption. We were without a good computer for three weeks, but I suppose it could have been worse. Also, the Best Buy near us seems to be understaffed. The computer section is understaffed, and the people there rarely help anyone besides someone looking to buy a whole system from what I have noticed. There are a few nice people there, but normally I help people confused with what they need to buy, simply because the salespeople won't.

      --
      Scott Simontis
  202. 1980 Chevette with Buick 3.8L V6 by BigBlockMopar · · Score: 1

    A boring looking car with some serious torque.

    How about a 1980 Chevette with a Buick 3.8L V6 stuffed under the hood. Been there, done that: 12.8 seconds on the quarter mile and completely drivable. Nothing that you can't do with a MIG welder and a Sawzall.

    Never got around to building the motor to Buick Grand National specs - turbocharger was no problem to fit in, but I couldn't find any place to put the intercooler.

    Hot Rod magazine outdid me in the April 2000 issue, though - Cadillac 500 CID V8 in a Chevette (this picture is from another car, not the one in their 20-page spread). That's 8.3L, bigger than any factory engine in a Corvette, let alone Chevette. Biggest production automobile engine in the smallest and lightest production front-engine RWD body.

    It's all about power to weight ratio...

    --
    Fire and Meat. Yummy.
    1. Re:1980 Chevette with Buick 3.8L V6 by racermd · · Score: 1

      Power-to-weight ratio... So true.

      I've been toying with the idea of putting an all-aluminum Ford 5.0L V8 (in kit form, believe it or not) into my '91 Miata. 2200 pounds of car, 300+ HP and probably 280+ lb/ft of torque... Mmmmmmmm......

      Sure, it'll screw up the front/rear balance a bit (more front-heavy), but that's why it's block and heads are all aluminum. It's not cheap, and it's not terribly fun to drive in the twisties (not as much fun as, say, a turbo-/supercharged stock motor) due to the F/R balance, but it's certainly fun to surprise the guy in the 'Vette next to you at each and every stoplight!

      --
      My sources are unreliable, but their information is fascinating. -- Ashleigh Brilliant
    2. Re:1980 Chevette with Buick 3.8L V6 by BigBlockMopar · · Score: 1

      I've been toying with the idea of putting an all-aluminum Ford 5.0L V8 (in kit form, believe it or not) into my '91 Miata. 2200 pounds of car, 300+ HP and probably 280+ lb/ft of torque... Mmmmmmmm......

      I know there's a Ford 302 (5.0L) motor mount kit for the Miata, I've helped to install them! :) The Ford motor has a 60 degree bank angle, makes for a very narrow motor which fits into a Miata very well. But aluminum is a crappy metal, especially for building car engines.

      Besides, for the effort, you might as well go all-out and get the baddest car engine ever made. Click here, go to page 4. Or just go to your local Chrysler dealership and order P5007630 from the parts counter. (Note that this is *NOT* what is going into Durangos.)

      Sure, it'll screw up the front/rear balance a bit (more front-heavy), but that's why it's block and heads are all aluminum.

      You'd be surprised. If you can set the motor back well enough, you should still be able to get nearly 50/50 weight distribution. The motor in a Miata is already pretty far forward, those cute little rice-burners don't actually weigh anything (nor do they put out any actual power, but that's another story).

      Keep in mind, however, that in a short wheelbased car like that, you'll want more weight up front. A 5.0L Miata, if the motor is well built and has good DOT-legal slicks on the back, will paw the front wheels into the air. Doing wheelies during stoplight confrontations is bad; cops won't look the other way, and the steering control is really poor for a few seconds after the front wheels have hit the ground again. Wheelies are acceptable (and fun!) at the drag strip, not on the street. Almost learned that one the hard way with the Chevette.

      It's not cheap, and it's not terribly fun to drive in the twisties (not as much fun as, say, a turbo-/supercharged stock motor) due to the F/R balance,

      What you have to consider is what you want the car for. If you want the car to have more power for some serious acceleration, you are essentially drag racing. At least you're starting out with a RWD car; most people are idiots who decide that they want to blow the doors off Mustangs with a Honda Civic. Well, the only way to do that is to convert the Civic to RWD and put a big engine under the hood. Weight transfer on acceleration is always to the rear, so a front wheel drive car simply doesn't stand a chance. (Of course, FWD cars don't handle anywhere near as predictably as RWD cars, which is why police and serious performance cars are all RWD. And forget "AWD" cars, if the front wheels are getting more than about 25% of the power, it'll handle more like FWD than RWD.)

      but it's certainly fun to surprise the guy in the 'Vette next to you at each and every stoplight!

      Yes, it is. The trick is to turn it into a sleeper, but with just enough crap that people who've spent $50,000 on "tuning" their $1500 rusted-out Acura Integras think you're some sort of unemployed hick poseur.

      My Chevette had a big hood scoop because it was needed to clear the air filter on the Buick V6. The paint was flat black Tremclad with touch-up primer spots - deliberately. Chevette hubcaps - "dog dishes" without trim rings - were covering the steel rims, hiding the fact that there were 5 lugnuts on each rear wheel's widened steel rim. I spent *hours* with an X-acto knife slicing the "Mickey Thompson" logos off the 12" WIDE rear wheels.

      From the side, the car looked like it belonged to a kid who had "souped it up" with a silly hood scoop. (At least it's not flat-out stupid like clear tail lights without cat-eye reflectors, and non-standard lighting colors, either one of which is a good way to get your car rear-ended.)

      From the back, the astute might notice the wide rear tires and the fact that the differential's pumpkin looked a little bigger than most Chevettes.

      I took it to a Canadian Tire once to get an oil change - didn't have time to do it m

      --
      Fire and Meat. Yummy.
    3. Re:1980 Chevette with Buick 3.8L V6 by Anonymous Coward · · Score: 0

      The Ford windsor motors absoloutly DO NOT HAVE A 60 DEGREE BANK ANGLE! The 221-260-289-302 series has a very short deck height (the distance between the crank centerline and the top of the cylinder bores) which makes the compact. The Chevy 2.8-3.4 v-6 has a 60 deg angle. The VW sixes have a 15 deg angle, making them almost as narrow as an inline without as much length penalty.

      You should know this up and down if you have done as many swaps as you claim to have done.

    4. Re:1980 Chevette with Buick 3.8L V6 by John+Courtland · · Score: 1

      That's a lot of money. A 5.0L Windsor-compatible FRPP Aluminum block alone is $3400, and is only 37 lbs lighter than the R302 that costs $1700. Dump a Kenne Bell Supercharger and AFR aluminum heads on that bad oscar and you'll be at about 350HP and 400ft/lbs. Then you'll need 300mm wide tires or more just to keep that car from burning the tires out at every light.

      --
      Slashdot is proof that Sturgeon's Law applies to mankind.
    5. Re:1980 Chevette with Buick 3.8L V6 by BigBlockMopar · · Score: 1

      The Ford windsor motors absoloutly DO NOT HAVE A 60 DEGREE BANK ANGLE!

      Sorry man, you're right. I misspoke. I was thinking of the GMC 351 motors used in 1960s pickup trucks when I wrote that, and for some reason, the thought stuck in my head.

      The Chevy 2.8-3.4 v-6 has a 60 deg angle.

      Not to be confused with the 90 degree Buick V6, where the distributor is on the front of the motor, and serious performance parts abound.

      The VW sixes have a 15 deg angle, making them almost as narrow as an inline without as much length penalty.

      Although there are some questions about the difficulty in designing a compact (ie. not massively tall) intake manifold with good flow or charge velocity characteristics within that constraint. But they are impressive little motors.

      You should know this up and down if you have done as many swaps as you claim to have done.

      Feh. I didn't build the motor in the Miata; in fact, it wasn't even my car. I just bolted on the motor mount kit, lowered it into position, and installed the EFI system. I'm not a Ford guy.

      (While the 302 Miata is a nice swap, left to my own devices, I'm a Mopar guy and would have used a 340.)

      --
      Fire and Meat. Yummy.
    6. Re:1980 Chevette with Buick 3.8L V6 by racermd · · Score: 1

      I'm still not sure I'd like to do the V8 kit, though. And, IIRC, it's called the "Monster Miata" from a few of the ads I've seen of it. It *does* throw the balance towards a more front-heavy car, which tends to cause understeer when at-speed (inertia, and all). Many people that have done this to their cars have reported this to be noticeable, but manageable. Unfortunately, all Miatas started getting suspension setups in about '94 that caused the same behavior, anyway, and would tend to further this behavior. Luckily, mine is a really early model made before they crippled the suspension setup to a more stable, slight understeer setup that the average driver could more easily predict.

      And don't anyone get the idea that the Miata is just a cute/girly car in need of some testos- *AHEM* I mean horsepower. There's a whole class of racing in the SCCA just for the Miata, and many people just put a rollbar or rollcage in/on their daily-drivers for use in these events. The best bang-for-buck speed upgrade is almost always a professional driving school, and I could still give those Corvettes a run for their money if we're not limited to light-to-light drag racing. The light weight of the Miata is what allows it to keep up in the twisties. The fastest car is not always the most powerful car.

      Although the Miata is a finely balanced car, and a hoot to just throw around during the daily commute (when it's warm, anyway), I am looking for something that just gives a little more kick in the pants but handles just as well.

      I'll get off the Miata soapbox, now...

      I was looking at making my winter vehicle, an '01 Silverado, into just such a "sleeper" that you mention. I've got a cold air box with an upgraded filter, a cat-back 3" O.D. exhaust system with a straight-through "turbo" muffler, and an engine computer reprogrammer box (more for the tranny shift improvement than anything else, but it will allow the engine to take advantage of higher octane gas, if I'm feeling generous enough to spring for the additional cost). The next step would be to go with a set of quality headers and a less restrictive catalytic converter and intermediate pipes. All of this is to help the engine "breathe" better, obviously. I'm trying to avoid going to forced-induction, if possible, just to keep the truck useful as a hauler when it needs to do real work. A turbo/supercharger seems like it would cause more problems than I'd like to deal with for the performance gains it might give me (extra heat/pressure for about 40 extra HP). Other than the 3" single, side-outlet exhaust pipe, which isn't much of a giveaway itself, there's nothing else that would cause anyone to figure that it's more than what came stock. It's got the 5.3L with 3.73 ratios that I *may* want switched to the 4.10's that were optional. My milage will suffer, however. Other than that, I'm pretty much where I want to be. It's got some factory-optional fender flares and some dealer-installed splashguards to give it some understated eye-candy, but it generally blends into traffic pretty well and doesn't ever stand out, visually or aurally.

      Ah, well. Cars are definitely an expensive hobby, but they sure are fun!

      --
      My sources are unreliable, but their information is fascinating. -- Ashleigh Brilliant
  203. Always get an extended warranty by noc007 · · Score: 1

    Though they don't cover loss or theft (insurance issue), Extended warranties are great. CompUSA sells an excelent warranty called TAP and it even covers intentional dammage. I can't remember what the acronym stands for, but any CompUSA sales rep is more than happy to sell you one. You don't even need to buy the product from them. You just need to prove that it works.

    Their warranty is usually a one time use deal, but it can save your wallet. My friend's mobo died in his laptop and it took 2 months and $900+ to get it replaced. A $350 TAP warranty would have saved him the time and money. If they don't have the part or laptop, they usually give you an equvelent or better system to replace the broken one. After a couple of years, you are garunteed to get a better system. They will even offer to sell you another TAP warranty.

    Want an easy upgrade? A little bit before the warranty is up, take your shotgun to it and they'll replace it with a newer one with better specs.

    The only other company's extended warranty that I am familiar with is Dell's. Their's is similar to CompUSA's, but it doesn't cover intentional dammage ("hammer marks" is their site's example), but does go on for the full term. CompUSA's ends when the full term expires or you use it before the end of the term. Dell's goes on for the full term. So you could get the four year warranty, drop the sucker down a flight of concrete stairs into a poll every 1.9 years, and be getting a nice upgrade. After the term, I am not familiar with. Also, I don't know if they will keep track if you have a history of "accidentally" dropping your laptop whenever you're garunteed to get a nice upgrade from the warranty.

    Employees at CompUSA, on the other hand, aren't paid enough to care. Some even encourage abusing the warranty. Plus the person that sells you the TAP warranty gets a commission.

    As for other companies, research them for yourself. Research heavily before you lay down the cash. I suggest calling the department that handles claims and giving the rep some senarios. They are the ones that will be deciding whether you will get a sweet upgrade or a denail and holey (from your shotgun) laptop in your hands.

  204. techspareparts.com by Anonymous Coward · · Score: 0

    check out techspareparts.com. watch the 40%restock fee if you send the part back though.

  205. Does it have to be made of plastic? by Jack+Schitt · · Score: 1

    My dad owns and operates a Fadal CNC milling machine. He might be able to machine a new bezel out of aluminem or maybe even wood...

    --
    This message brought to you by Jack Schitt's Previously Shat Shit
  206. I work in an apple store by Niksie3 · · Score: 1

    I work in at and Apple Dealer and it took an experienced tech 6 hours to replace a bezel. If you read the guide for dissembling an ibook it just tells you the parts you need to remove before you get to the bezel (basicly the entire computer)

    The bezel is the part that remains!

    --
    Sig you!
  207. Super Glue. by Anonymous Coward · · Score: 0

    It'll cost you $2 and very little time.

  208. F*#^ them! Repair the parts! by spamhog · · Score: 1

    This may be guerrilla tactics, more befitting of a hardcore pocket protector type than of an image conscious professional, but it works: repair the darn broken part. I have had a good deal of success patching laptop case parts with fiberglass fabric and 2-component glue.

    - Select the patch area, and scratch the surface on either or both sides of a cracked part, at least 1/2 inch each side of the crack

    - further scratch deep indentations, both parallel and at cross angle with the crack, to provide better mechanical grip for the glue

    - surround the area with a "dike" made with Playdo or Blue Tack, to delimit the range that will be "flooded" with glue

    - apply a first thin layer of 2-component epoxy glue

    - apply 1st layer of fiber, let rest for about the setting time

    - carefully and completely soak the fiber with more fresh mixed epoxy

    - add 2nd fiber layer

    - let rest for setting time

    - soak with more fresh epoxy

    - wait for setting time or longer

    - remove Blue Tack / Playdo

    - neatly trim patch with box cutter.

    If needed / possible, repeat on the opposite face of the cracked part. For a bezel, it may be sufficient to do the repair on the internal side.

    I first did that as my support was 1000 miles away in another country, and I needed the machine ASAP. The crack was right at the LCD hinge - mechanically critical - but the repair held up til I got a new comp a year later.

    Looked unusual, but gave the lappie that battle-hardened look that client personnel took as sign of shopfloor cred. I would not have done it if at the time, instead of manufacturing operations consulting, I had been in strategy or finance.

  209. Best Buy by Fubar411 · · Score: 1

    Ah yes, Best Buy, the answer to all your Customer Service woes.

  210. While we are on the subject... by Mauro · · Score: 1

    Does anyone know of a good source for Dell Latitude CXP parts? I have a dead lcd panal that could use replacement....

    Thanks for any help!
    Mauro.

    1. Re:While we are on the subject... by Anonymous Coward · · Score: 0

      Parts People specializes in Dell Laptop parts.

  211. eBay, eBay, eBay, eBay by mortation · · Score: 1

    I find all my laptop replacement parts on eBay really cheap. Cause I do it eBay ;)

  212. replacement parts by chunkwhite86 · · Score: 1

    I am wondering what other ways are there to obtain a laptop replacement part?

    Do what I do... when you need replacement parts, you can always get them off the store display models at best buy. ;-)

    --
    I'd rather be a conservative nutjob than a liberal with no nuts and no job.
  213. Sorry for you... by Anonymous Coward · · Score: 0

    ...and sorry to say that now (it doesn't help you much), but now you know why they make an optional 3 year waranty. Besides, I thought every laptop had a full 1 year waranty.

  214. I dont understand... by Anonymous Coward · · Score: 0

    ... how comes this isnt solved yet?

    If i had axxs to SCO sources they would be all around the net now, for linux developpers to check what's wrong in our code. Yet i havent searched, and if i'd do perhaps i'll find something on kazaa, bitorrent, emule, dc++ or such networks which might come up with revelant stuff. (just ideas... *hint*hint*).

    I "really" think they're no threat just for that reason, if they could do some damage to linux and i'd have axxs to the sources, i'd just do a check to see what's going wrong, and post results (or the whole source) somewhere. If there's no such *big news* that's a 95% certitude there's nothing going on. That, or the guy that checked just invested in SCO ;-)

    Anonymous Coward -- Sucking Cocks Overnight

  215. Aztec? Ew. by Anonymous Coward · · Score: 0

    I recently broke a wiring harness on my girlfriend's Pontiac Aztec.

    Please do everyone's eyes a favor and roll that "vehicle" off the end of a pier. It's really rare that USAland makes an attractive automobile, but the Aztec marked a new low, in my opinion.

    100% completely serious question: Do you or your girlfriend find the Aztec attractive? As in "Hey, that's a really great looking vehicle!" ? I'm genuinely curious if my taste in mainstream on this one.

  216. laptop bezel repair by Anonymous Coward · · Score: 0

    two words: duck tape

  217. amilo..compaq...gamecube by Anonymous Coward · · Score: 0

    atm I must say that hardware error is the least of my troubles.. Fujitsu-Siemens is refusing to update the videodriver for my Amilo A.. its closing in on 2 years old driver now and performance is below garbage..so.. FuSHITsu-Sucks can go dissapear into prehistory for all I care.. my former laptop a Compaq Armada 7800 was like a brick.. rock solid.. im sure it would survive getting dropped from the moon and onto mt.everest..it eventually wore out of old age..

    I did buy an extended warrant for my nintendo gamecube.. some hingy thingie under the lid broke off DURING USE.. it just made lots of noise and when I opened the lid the disc was undamaged but it was never to play again.. so.. having experienced lameass excuses by various shops and such to avoid warranty wich my DVD player.. I accidentally dropped a cup of coco into the fanhole on the left side.. and voila.. extended warranty effective.. new gamecube my way..

    they play it dirty so we have to play dirty.. or coco too..

  218. Extended service plans by billyradcliffe · · Score: 2, Informative

    I'm glad this was brought up, because I thought about sending in an "ask slashdot" on how slashdot viewers feel about extended service plans. I work for a major retailer (one which is mentioned on this site a lot) and sell these myself, and I get lot of people saying like, "My brother says to never get this, etc. etc.," and I'd like to know what people have against them.

    In all honesty, I could go either way on an extended service plan on a desktop. Never use past experiences with PCs as a benchmark for what your new PC will operate like, cause it could be completely different. It could fail after 6 months. I've seen people with failed screens and failed harddrives who back after a few weeks. This is why we offer the service plans, because you never know what could happen. To someone like me, who can do all the work himself, it's nice to cover the parts. If the monitor and system were covered (which, depending on the price range, is sometimes the case), I'd probably get it. Otherwise, it depends on the cost and who's dealing with it (Circuit City sends out *all* their systems regardless, whereas CompUSA and Best Buy do most of their work in-house, unless it requires a specific part to be ordered in).

    Laptops, on the other hand, are a different story. I wish I could tell a customer outright, but you would be stupid not to buy the service plan on a notebook. This is the perfect example. Notebook parts are so expensive and hard to come by...you can't just walk in to a store, buy a new laptop harddrive (usually), and install it yourself...you gotta have a deathwish to do something like that. Factor in the costs of labor, you're in over your head. I know our service plans cover the battery up to 2 times a year...you're talking a $100 to $250 battery. That in itself covers the cost of the plan, for a single battery which is guaranteed to fail. Plus, if we can't fix it, we replace it...if we mess something up, we replace it.

    Unfortunately, people do buy laptops and don't get the extended service plan. It's unfortunate because they're literally up the creek if it fails. They don't seem to understand, regardless of what I tell them, how risky it is to deal with a notebook. I'd give my left leg before I'd have to deal with over the phone tech support or customer service on an issue like this. Granted, people might get gyped or get bad service from an extended service plan; that's the way the world works. But you know, you have options. You can usually complain to the higher ups in the company to have something done about it. You have the facts with you there in black and white in the pamphlet...it's almost a contract...if the company breaches it, you're entitled to fight it. So please, before you tell your friends that "extended service plans are crap, don't buy them," make sure you explain to them the costs and risks they'd be incurring by not going with one, and how much money they'll be wasting in the end. I'd love to hear what others think on this subject matter.

    1. Re:Extended service plans by MoggyMania · · Score: 1

      I agree, service plans are invaluable for laptops *and* for handheld/Palm systems. CompUSA does *not* do in-house repair for Sony items, though; they're under contract with Sony and MUST ship the laptops out even just for evaluation. :-p

      Here is a breakdown of what I have spent/gained in the last few years:

      $2500 450Mhz Toshiba laptop w/$200 plan (Best Buy)
      -- motherboard fried, free 500MHz Compaq replacement
      -- Compaq fried, free 650MHz Toshiba replacement
      (In essence, I got two free upgrades this way)

      $400 Sony Clie, $100 (?) plan (CompUSA)
      -- random crashing issues, replaced on the spot

      $1900 1.2GHz Sony VAIO w/$200 plan (CompUSA)
      -- USB daughterboard failed, replaced
      -- motherboard fried, replaced
      -- dock failure, replaced
      -- hard drive failure, replaced

      The VAIO actually just came to me again in the mail about six hours ago. I was on a trip across the country when the hard drive seized, so I dropped it off at the CompUSA there. It wasn't back from Sony by the time I had to leave, so they just shipped it to my house FedEx Second Day Air. When I had it in for service other times, interestingly, they also replaced (without request) the keyboard, a loose screen latch, and the handrest, which my skin oils had changed funny colors.

      Make sure, though, if you bring a laptop in with CompUSA, keep all of the paperwork! Their service plan -- which is a legally binding contract -- states they'll replace the notebook (instead of just repairing it over-and-over again) if it has enough failures, but they don't keep records of how often or why they work on the systems...so if you want a full-out replacement per the contract, you MUST have all of the old work orders to prove it's a screwy system. Don't just toss the "pink" sheet after tech work has been done...

      Also, when you go to buy a service plan from them, make *sure* that everything you are told is in writing, and keep a copy of that contract. Don't buy a plan that allows them to refuse to fix components if they judge it to be "customer abuse" -- Best Buy in particular has been awful for that in my area, and they'll charge you for *looking* at it under those circumstances. Go to another store, don't take the risk. (My best friend was screwed out of $3000+ in two laptops this way last year.)

    2. Re:Extended service plans by Filmwatcher888 · · Score: 0
      The problem with service plans at retail stores is that no one knows what the truth is. I've worked at 3 different nationwide chains (CCUSA, CCITY, EB) and the service plan spiel went like this -

      BOSS: You need to sell X amount of these at Y price. We will give you 10% of Y if you do. To sell it, tell them that they can do anything to the device, and we'll replace it free of charge.

      How do she know that? Usually, the customer cannot bring the defective item back to the store, they have to deal with some 1-800 number. The only time we ever saw Extended Warranty customers was when they got screwed over by the vendor and wanted the store manager to do simething about it. And he can't b/c those vendors are 3rd party entities.

      If you wanted to make a little bit more money a week, You would push the warranty. All these stores that talk about their employees not working off commission fail to tell you that the same employees get kickbacks from the warranties they sell.

      Once I became a tech at one of the chains, I got to see the other side of this. This particular store did evaluation of the equipment before before the customer could get it sent to the 3rd party Warranty agent. We would have to convice the Warranty agent that the part was absolutely nonfunctioning. Then we waited 2-3 weeks for a _refurbished_ replacement part that was hopefully the same part and not a different brand (different soundcard, HDD, modem). And yes, EVERY manufacturer that fixes your equipment under warranty uses refurbished parts, if they can.

      Most of these agreements include "lemon" clauses that state if the same part is broken more than three times, the unit is replaced. Well, of you know that everytime the unit is brought a _different_ part is replaced instead of the regular one. Mobo keeps going bad? Replace the PSU, the HDD, Drive cables, the Mobo, Internal fan, Power switch, and then repeat. Keep doing this until several months pass and either A) Customer gives up, or B) Customer Warranty contract expires.

      You can usually complain to the higher ups in the company to have something done about it. You have the facts with you there in black and white in the pamphlet.
      True. But, a customer should not have to call 10 different people, then threaten legal action to have a simple "black and white" issue resolved.

      Extended Warranties are a joke. If you get one because you know your device is fragile, i.e. a laptop, expect to have a fight ahead of you to get it taken care of.

  219. Gateway vs. General Motors by IgnacioB · · Score: 1

    Mom had a laptop that the CPU fan died on. I found the part number after considerable frustration, but Gateway refused to sell it to me saying that they have to replace it. This was akin to telling a car owner they have to have their windhsield wipers replaced at the dealer....oh and it's 2 hours labor to install those wipers at $75 an hour. The final salt in the wound was that I'd have to sign off that they might toast the hard drive in the process. No way. Dudette Mom, you'd getting a Dell and I told Gateway to take a flying leap with your dwindling market share.

  220. THERE IS HOPE. by atheken · · Score: 1

    Ok, it's difficult sometimes, but you can get parts... On a COMPAQ Presario 1220 I got when it was nearly brand new, after about a day of using it, I decided it was time to crack the sucker open. This was not too terrible, but having not experience with flexible circuits, I managed to ruin some of them in the process... no big deal, look at the part number sticker, call compaq parts and request it by PART NUMBER. NOT by part type/model...

    THIS IS KEY!!!!!!

    There's two things at work here:

    1) the Operator on the other line has no idea how to fix a laptop, they just know how to enter a part number and take credit cards

    2) the company makes more money if you DON'T replace the part, or at least don't replace it yourself.

    Having repaired the said Presario, and two Sony VAIO laptops (F630, R505, both had fan failures, DON'T BUY THESE MACHINES). I can tell you that Social Engineering will sometimes be your best bet.

    I mean to say, on several sites, you can piece together the part number information you need.. perhaps, if you can get the Sony part number off of a part resale site, and then corroborate that number on another parts site, you can generally assume you have the right part number. Then call Sony's part service (NOT customer service, just SERVICE) number, tell them something like you need to order a part, part number "xyzabc-ten-billion.1.reva" and when they say they have it, ask them to verify that it belongs in whatever machine you're trying to fix... if you call them, they usually want a "research fee" to find the part number based on a description. In any case, you kinda have to play yourself off as an authorized repair tech.

    Finally, remember that the part will cost 5-10times more than it should and it's YOUR FAULT that their crappy plastic bezel broke in the first place.

    This has worked for me before and hopefully, it will work for you.

  221. Sager 2850 replacement battery and ac adapter by bbowers · · Score: 0

    I have a Sager 2850 from a few years ago I bought off a friend. Very very good condition except the usual scratch here and there and general use and wear and tear. I plan to keep this as long as I can keep it running as it is a trusty linux machine...but my problem is that first off the battery is dead for the most part, lasting only between 5 and 10 minutes TOPS thought the charge indicator on the battery itself says it's full. Sager techs, generous enough to give me well out of warrenty support, told me to try to drain the battery fully, which was a problem when it wouldn't stay on for more than 30 seconds at one point. Finally this happened, drained, and I recharged it, but alas no more than 5 mins charge. I've looked for a replacement for my laptop battery from sager, their price being $120. my AC adapter has also went to crap that could be replaced for an extra $60 or so. WHen I purchased the lappy it had two adapters with it, the original one that came with it died after about a year and a half of my use, and the second one doesn't always fit very well into the plug on the side of the machine. I have to keep it propped up or something to get it to contact properly with the inside (Keep in mind this was the reccomended adapter from sager). Does anyone know where to get these old replacement parts for a little less money? I've looked around and didn't find much to help me on my sacred quest. :o\

    BTW, I'm not upset at all with this lappy...it has definately been a workhorse over the years. The previous owner taking it to and from work every day and my using it in school as a trusty slackware box. I would definatly reccomend Sager to anyone wanting a long lasting powerful machine.

    --
    Even a stopped clock gives the right time twice a day.
  222. Toshiba by Anonymous Coward · · Score: 0

    This might not be related to this post, but what are your experiences with laptop (under warranty) replacement from your vendors?

    I have sent myne for service 5 times for the same problem and never got it fixed and Toshiba says they don't have a replacement policy. Not sure what I am supposed to do!!!

  223. LCD repair by Anonymous Coward · · Score: 0


    I had an old laptop whose screen had gone black (I could see stuff on the screen if I shined a flashlight into it). To get it repaired from the manufacturer was going to take around $600. I opened up the laptop and looked at the part number for the internal display (ub133x01). I could find those on the net for around $250-$300. After further investigation, I found out that the problem was probably a) the inverter or b) the ccfl (cold cathode flourescent light). I found each of these on the net for under $20 shipped so I ordered the ccfl, replaced the existing one and it worked.

    The following is the document that got me on my way to repairing the backlight:
    http://www.moniserv.com/images/ccflins tallation.pd f

  224. "Enthusiast" laptops... Thinkpads, Toughbooks... by aquarian · · Score: 1

    Some car brands, the "enthusiast" makes, have a community built around them, with many suppliers of aftermarket parts, and service and repair information traded among their fans. The same is true of some computers -- Thinkpads, Toughbooks, Powerbooks, the better Toshibas, and maybe a few others. With these brands there always seems to be a community of people trading parts and information, and gurus to turn to for support. I can get virtually anything I need for a Thinkpad on eBay. There are dealers and tinkerers who refurbish, repair, and sell old ones, etc. The key is to stick with these brands.

  225. Foto Connection, IBM T20, and RepairTechInc.com by puzzled · · Score: 1

    So I get this refurbished IBM T20 from Foto Connection for $609. My first T20 has been acting psycho and I *hate* change - P700 is plenty fast enough for FBSD 4.9, I got all sorts of T20 gizmos around, so I chose to standardize.

    The new machine shows up and its sweet - floppy, DVD, 12.0 gig drive, power supply. I also paid the $249 for a three year Repair Tech service contract.

    All is good until I leave the machine running for about an hour - the 12.0 is whining like a cat in heat - obvious impending bearing failure.

    I call Repair Tech first to find out if they'll cover a new 30.0 gig disk if I install it. I can't get a straight answer from them, they say call Foto Connection.

    I call Foto Connection. They say they have a fourteen day return the whole machine warrantee and suggest I call IBM. At this point I'll point out to readers that in Alex Haley's 'Roots' the word 'foto' in Kunta Kinte's native language means 'penis'. This *will* be relevant in a minute.

    I call IBM and after much IVR nonsense and leaving a voicemail a nice fellow named Clyde calls me, assures me that this machine was sold 'as is' to the purchaser, and would I like him to just conference them in so we can talk it over? Yay IBM! No service but they offer to cut right to the chase - abusing SCOX is not their only talent.

    Once Foto (aka Penis) Connection is cornered they grudgingly agree to take the machine back and send me a new one. They can't just send a drive, no guaranteee I won't get another Horny Cat HD in a replacement unit, so I decide to write off the 12.0 gig - I'll probably add a nice, quiet 30 gig if I don't use the 20 gig from my other unit.

    So at the end of the day I've got a T20 with a noisy drive and a dubious third party warrantee. Luckily dismantling the other T20 and replacing its miniPCI ethernet card seems to have cured it of whatever was ailing it. I've got production FBSD 4.9 on the new machine and the old one has been host to Knoppix (cool), FreeBSD 5.2RC (almost cooked), and OpenBSD 3.4 (jury out, mostly due to misbehavior of 3.4 code on Soekris machines) on a spare 3.0 gig disk.

    I feel pretty pleased with what I've got at the end of the day - working machine on my desk, fairly trustworthy hot spare doubling as test box, but this could have been ugly if the original machine died completely and the warrantee turned out to be bunk, which might very well be the case.

    Foo *and* bar on Foto(Penis) Connection and RepairTechInc - I'm going to check out IBM factory refurb + service when the second T20 finally breathes its last.

    --
    I am very easy to get along with, but I don't have time to waste being nice to people who are being stupid. -Theo
  226. Or bondo by catbutt · · Score: 1

    Bondo car body filler works great for rebuilding plastic parts. You can whittle it with a knife easily before it completely hardens, and then if you have a dremel tool, clean it up easily. (otherwise just sandpaper works fine). It is about as hard as wood. If you need something harder/stronger, use fiberglass resin, also in the automotive section. Its more liquidy before it sets so it can be harder to work with though.

    1. Re:Or bondo by thebigmacd · · Score: 1

      the West System uses a powder to thicken fibreglas resin and makes a very nice product.

  227. Because ...Re: why the love of Duct tape? by billstewart · · Score: 1
    It has a light side and a dark side an holds the Universe together....

    Also, it's a bit stretchy, which helps for some applications. Back when I had by 71 Chevy van (bought heavily misused in ~1984), there were several parts you just couldn't find junkyard replacements for (since they'd rusted out on _all_ Chevy vans, and spending $600 to replace the windows because you can't buy the hanger brackets separately is pretty silly on a $1200 car), and duct tape worked just fine.

    But yes, gaffer tape is often better for applications like that.

    --

    Bill Stewart
    New Fast-Compression-only CPR http://preview.tinyurl.com/dy575ks
  228. They'd rather charge labor than sell parts by billstewart · · Score: 1
    My Hitachi Visionbook Traveller was a nice 1.1kg machine with a wimpy 640x480 screen. Unlike many laptops, it uses Video Camera batteries, which are easy to find and replace for a reasonable price when they get old. Unfortunately, the little plastic doors that hold the batteries in tend to break off and get lost, and the last time I tried to replace them, I found that Hitachi had farmed out parts and maintenance to some other company, and they'd stopped selling individual parts, so instead of paying $5 for little plastic doors, I'd have to send the machine in for a minimum $100 repair charge.

    Shortly thereafter the LCD screen got cracked, which simplified the problem :-) It's now a nice web terminal and printer server, and can drive a monitor at 1024x768 if you don't mind 8-bit color.

    --

    Bill Stewart
    New Fast-Compression-only CPR http://preview.tinyurl.com/dy575ks
  229. laptops for less by Maxwell · · Score: 2, Informative

    these guys have tons of strange laptop parts. batteries and chargers for everything from ipod to vaio. they alos have panels, drives, and other parts. If they don't have it, you're not going to get it.

    http://www.laptopsforless.com/

    JON

  230. Hamfest-Hamfest-Hamfest...local...cheap...DIY... by kemosabe6 · · Score: 1

    After perusing the entire string the amazing thing I noticed is nobody mentioned the best source of
    downstream stuff...LOCAL HAMFESTS...
    Google the subject...visit the next nearest Hamfest...Viola...parts galore, cheap, new contacts and stuff adinfinitum...

  231. A quick google and . . . by Jaywalk · · Score: 1

    Did you look in places like this? You've gotta figure that someone has realized that there's a business in buying dead laptops for parts salvage (like they do for cars). There's another company that deals in parts for PDAs. It would already be worth more than the PDA itself to send my two year old Visor in for repairs, and that's before charging for parts, but I could get a used motherboard for twenty bucks.

    --
    ===== Murphy's Law is recursive. =====
  232. MOD PARENT UP! insightful, informative info! by herrd0kt0r · · Score: 1

    way to go, anonymous coward! excellent info.

  233. IBM support very impressive too by Anonymous Coward · · Score: 0
    Motherboard went out on the pc. Called IBM in the morning, new motherboard arrived same day! Installed by a tech next day. That's impressive, probably a carryover from IBM's corporate support, i.e. when a few hours down means big money.


    Heard an interesting story: Company using something called a CCD (Communication Control Device?) goes out...They call IBM, who somehow find a replacement part (these things are about 15 years old!), get the cust up and running 11 hours later. Turns out they are fault taulerant, and have two processors so if one goes, the other takes over ... but the problem was, when the units would fail, the cust would swap out the backup processor instead of repairing it! Go figure.

  234. The RIGHT answer! by PReDiToR · · Score: 1

    10 points.

    If it's under warranty, break it enough to need warranty work.
    If it's insured, have it stolen.

    You're paying for these "services" so use em when you have to.

    --

    Do not meddle in the affairs of geeks for they are subtle and quick to anger
  235. Flash the firmware by PCM2 · · Score: 1
    Then I bought another that's showing a corrupt firmware(AS-IS, damnit).
    You might want to try flashing the firmware, if it's your DVD-ROM drive you're talking about. On the plus side, you can make the thing region-free, in most cases.
    --
    Breakfast served all day!
    1. Re:Flash the firmware by l810c · · Score: 1

      Thanks for the great link. I'll definately give that a try.

  236. batteriesplus.com by irontiki · · Score: 1

    These guys are pretty cool. If there's one near you, they'll assemble battery packs for you. -DJ

  237. Look for *damaged ( spare parts ) laptops eBay by Mongoose · · Score: 1

    Quite a while back I bought 2-3 damaged Compaq LTE 5XXX laptops for parts. I used the spare parts to upgrade the 90Mhz cpu in the old laptop I had at the time to a 120Mhz ( wow, heh ). Also I was able to build another working laptop using these parts. How much did I spend? Several hours + $50 for a cpu card upgrade and a new laptop.

    However, be prepared to reverse engineer the (dis)assmebly -- but if you're on slashdot you might find this to be a new hobby. I still have my old LTE 5XXX notes and some parts if anyone is interested! hah =)

  238. PC110 by Alan+Cox · · Score: 1

    Not a lot at the moment. It wil run xfce just about but its time has gone I think. The sad thing is there is no usable PC smaller than the PC110 since it came out in 1994..

  239. I've had great support for my Compaq by spoco2 · · Score: 1

    I have a Compaq laptop that was bought in the US by the Dot Com I was working for which went under 2 years back. I bought the laptop for $500US (An Armada M700 850MHz with 320Meg of RAM, still does the job fine for me at home)... anyway, on returning to Australia I had the battery just die and not recharge any more... on checking their website (hard to navigate, but very handy to be able to bring up warrenty info based on your serial number) I found the machine has a 3 year warrenty.

    I had it picked up and delivered back with new battery within a few days.

    Months later and the powerpack gave up the ghost... around a 3 day turnaround there, they just sent out a new powerpack with no further questions (I think they have issues).

    Recently the fan stopped working so I called them up to have that fixed and thought they could also fix up a couple of niggly things that were bugging me about it, a) one of the buttons for the nipple was getting annoying to click properly, and b) the speakers had deteriorated to where the sound from them was very average.

    Now I thought the last two items could be put down to usual wear and tear and I would be charged for them, or not be able to have them repaired.

    But nope... system board replaced, new top part of the case, new speakers and nipple/buttons...

    Works better than new now.

    I'm a happy camper who has not been out of pocket once.

    (Admittedly those are a reasonable list of faults, but nothing catostrophic)

  240. OT by Anonymous Coward · · Score: 0
    the job of a juror is to evaluate the facts of the case to see if they match up to the letter of the law.
    Yes, it is for them to say whether a law is valid or not. Striking down bad laws is something courts do all the time. You mainly hear of the Supreme Court doing it, but they aren't the only ones who have that power and responsibility.
    Jurors do not write law, congress does.
    And the conscience of jurors is one of the checks against abuse of that power. Alas, you can't count on everyone having a conscience.
  241. screens by 14ghz · · Score: 1

    That happened to me recently. Ironically, a desktop LCD fell on my laptop's (expensive) 1920x1200 screen, breaking it. $600 later and 1 day later, I had an entre new top assembly. It took 10 min to replace. Dell made it very easy. What did I learn? That extended "unlimited" warrenty is worth it for laptops. I could have driven over the PC and it would have been replaced for free.

  242. Scavenging Parts by MrSubtle · · Score: 1
    Go have a look on eBay (especially if your laptop is old). They have a huge selection of old and busted laptops there ready for scavenging for parts and at amazingly reasonable prices too.

    --Brian

  243. Also, that's just our name for it here in the US. by LenE · · Score: 1

    In non-English speaking countries, I've found this marvel of infinite utility called "American Tape" in both English and translated to other languages.

    -- Len

  244. Re:Aztec? Ew. by Grishnakh · · Score: 1

    I heard a joke once:

    Q: What do you call a dealer's lot with three Pontiac Azteks?

    A: A lifetime supply.

    You're not the only one who thinks that thing is hideous; it sold so poorly that Pontiac had to kill it early. Anyone who actually bought it thinking it looked nice probably has other serious problems with taste, like pink flamingos in the front yard, etc.

  245. compaq 1900 craptop is a FIRE HAZZARD by starX · · Score: 1

    I was just sitting there checking my email when all of a sudden a stream of smoke started coming from the ac adapter. I tried a new adapter, but it wouldn't draw power from that. Thankfully, it still booted under battery power, and it had enough for me to back up most of my data. After a lengthy battle with compaq, (despite the fact that a similar model adapter had been recalled due to the possibility of over-heating) I was informed that under no circumstances would they even look at the thing.

    So in the end, I lost out on $1500+, but I guess I should count my blessings... if the laptop had been running on my desk overnight or something to that effect, my whole apartment would probably have burned down, and I may well have been consumed by the flames.

    The lesson I learned is never to buy compaq, as they obviously don't care very much about product quality, potential life threatening hazards, etc. So now my problem is this; I have an adapter from a natioanl electronics chain with a breaker in it, and I have a lap top that would boot under battery power, now I need a power module for the motherboard and instructions for installing it. If anyone out there has any advice on where I could obtain these, I would be much obliged.

  246. Site to trade / buy laptop small parts by matlantis · · Score: 1

    I am currently making a site that will allow people to post small laptop parts for sale, as well as have a tutorial section for how to fix common problems with laptops. Users can submit their own tutorials in exchange for credit to post some small parts for sale, all using paypal. IF your interested to know when the site is up, email me at tmchoops2003@yahoo.com to be notified when it is running.

  247. Re:Fix it!!! Glue the damn thing!!! by Anonymous Coward · · Score: 0

    http://www.laramyplasticwelders.com/
    Industrial quality, inexpensive, easy to field strip and repair. Been using them for years on motorcyle and car stuff.

  248. Duck tape by Qui-Gon · · Score: 1

    The best universal replacement part ever. I prefer the "classic silver" but, red adds a nice touch.

    --

    We are blind to the Worlds within us
    waiting to be born...
  249. Dell Warrenty Service by Anonymous Coward · · Score: 0

    My laptop is what you would call a lemon. Everything, and I mean everything, except the processor, and the bottom half of the case have been replaced in my inspiron. (even the clips that hold the drives and batter in). I have never had one issue. I make a call...within 3 days a Dell authorized repair person is in my house fixing it.

  250. *HALF* a year ago???? by mark-t · · Score: 1
    Why isn't this covered by the manufacturer's warranty?

    Most manufacturers of laptops in my experience offer a full year's warranty on parts included in the base price.

  251. Re:BOOYAH! by Anonymous Coward · · Score: 0

    BOOYAH!!!
    With my dick in yer ass you failing faggot.

  252. How about here: by smchris · · Score: 1


    http://www.laptopparts.com/default.asp

    Warrenty? Don't need no stinkin' warrenty when I carry a seldom-needed laptop so old the risk of destroying it is worth the adventure of fixing it.

  253. Do It Yourself by P.+Niss · · Score: 1

    I haven't seen anyone here mention it yet, surprisingly enough, but my strong recommendation would be to check out an epoxy like JB-Weld. If you want my personal opinion, it's the modern nerd answer to tape on your glasses. That's just my own, first-hand experience, though.

    Another little-known trick that I would have expected someone to suggest by now: duct tape. I might be the only one to bring it up, and of course YMMV, but give it some thought. Good luck!

  254. Toshiba bites by Anonymous Coward · · Score: 0

    My Toshiba Satellite 1955-S801 has many problems that are widespread enough to be considered design problems, but Toshiba doesn't provide a mechanism for getting things fixed. Their repairs are outsourced to other companies who don't even want to talk to you unless your repair costs about as much as a new laptop.

    I won't be buying *anything* else from Toshiba.

  255. Here's a place to get the part by fluke72 · · Score: 2, Informative

    I work as a technician for a huge canadian eletronic store and we often have to do repairs on laptops under our extended warranty (I don't want to go into the "extended warranties aren't worth crap" thing please). Most of our parts are coming from Computer Parts Unlimited (www.cpumart.com) and I think that they do sell to individuals too.

    as far as I know, if your laptop is a compaq presario you are out of luck though since they are only selling the whole lcd panel with bezel, mask, hinges and inverter. Other than that you should be able to find the part you need.

  256. Built to fall apart by fred133 · · Score: 1

    How can they sell you a new one if the old one doesn't break?
    Capitalism at its finest!
    Their other trick is:"built in January,Different by July!"
    "Now sir, is that REV. A-1,B-3 or X-17?"

  257. dell by nuggetman · · Score: 1

    my dad just spent a good three hours disassembling my dell laptop (an inspiron 7000, circa 1998) to replace the hinges and brackets that hold the LCD on... it was a pain in the ass but with diagrams it wasn't impossible. i got the parts off ebay.

    --
    ...and that's all there is to it.
  258. Best Buy has been good by Anonymous Coward · · Score: 0

    Bought a HP laptop in 2000, got the 'No Lemon' warrenty. 3 months before the policy expired in 2003 had the 4th failure. Got new laptop worth $1600 as that was original purchase price of HP. We got a much better machine for $1600 in 2003 than we did in 2000. Also got another 'No Lemon' policy :)

  259. After reading this sub-thread, I can only conclude by Anonymous Coward · · Score: 0

    ...that you guys watch WAY too much TV.

  260. my hdd experience by thegnu · · Score: 0

    over the past two years as a personal computer technician i've been aware of hundreds of new and used hard drives. i wouldn't swear off any of the big names, but:

    1. ibm/hitachi 60 gig deskstars have made me lose enough money to make me stop buying hitachis for a long while.

    2. those skinny little maxtors piss me off, although one of them made me 300 dollars. ahhh, yes. money.

    i like western digitals and have only seen the 20 gig caviar or earlier fail, and i've never seen a seagate fail. this is, of course, excepting all those failures brought on by hdd's smacking against things.

    those don't count.

    --
    Please stop stalking me, bro.
    1. Re:my hdd experience by yngv · · Score: 1

      Get a Mac!

    2. Re:my hdd experience by thegnu · · Score: 0

      don't lots of macs have the same hdds as pcs? not sure. i've opened a few macs and the hdds looked to be the same.

      kick me if i'm wrong.

      --
      Please stop stalking me, bro.
  261. You Need A Dell!!!! by Anonymous Coward · · Score: 0

    I can get nearly ANY individual item for my old Dell CPI on EBAY.

    YES, ANYTHING, AND CHEAP TOO!!!

    http://search.ebay.com/search/search.dll?cgiurl= ht tp%3A%2F%2Fcgi.ebay.com%2Fws%2F&krd=1&from=R8&MfcI SAPICommand=GetResult&ht=1&SortProperty=MetaEndSor t&query=dell+cpi

    1. Re:You Need A Dell!!!! by Anonymous Coward · · Score: 0

      for example...

      http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&it em =3452382411&category=42187

  262. Where to buy laptop parts by caldodge · · Score: 1

    Have you tried http://sparepartswarehouse.com?

  263. Dell is a pretty good corporate system.... by eyegor · · Score: 1

    We use Dell's Complete Care package and I'm pretty impressed with their service. We had a guy at work back over his laptop after a company picnic (having kids will do that to you). I'm amazed at how quickly we got things resolved.

    He was back in action within a couple of days.

    I'd don't know if I'd pay the money for a home system unless you were dragging it all over the place.

    In general, Dell's service is pretty good, although sitting through the troubleshooting flow with the tech is annoying sometimes. Nearly all of them don't have a good grasp of basic troubleshooting techniques once they have to leave the script behind.

    On the positive side, the techs they send out on the calls seem fairly good and the systems tend to keep working afterwards.

    We stepped outside the safe zone once and tried a small Linux laptop vendor in the midwest. What a mess!!

    We've had a laptop with a bad external power supply and a user-damaged keyboard for about 9 months. They're refusing to replace the power supply because the keyboard was damaged by the end user.

    They only provide e-mail support (assuming you can get them to e-mail at all). Usually, you have to write them nastygrams to get them to even respond.

    Luckily, the hardware is owned by the military (we're contractors) and we can toss the issue of warranty support in the lap of the IGs office if we have to .

    --

    Don't anthropomorphize computers, they don't like it.
  264. Maybe it can be fixed? by nic1m · · Score: 1

    Have you tried Crazy Glue? :)

  265. Save time! by hackshack · · Score: 1

    ...and pop off the back of the display (4 screws) and unscrew the hinge (2 screws) to access the bezel. You don't need to pull the topcase / bottom case off. I don't think the bezel's covered under warranty, so you hopefully won't have to charge customers as much... everyone saves time.

    Another good one: intermittent flickering on the iBook LCD can often be resolved by replacing the reed switch cable rather than the entire display assembly. Only useful for out of warranty repairs as it does take time (2 hrs) but good for helping those who can't afford an entire display assembly.

  266. Buy Dell? by Ksatriya · · Score: 1

    My office is (lately) almost exclusively Dell, and I've had plenty of people break bezels, break keyboard keys, etc, etc, so I've gone all through the steps of buying and replacing parts - and getting Dell to do it. If you get the three year warranty with next (business) day on-site support (standard, iirc - and if not, it's worth the upgrade cost), all you have to do is get on the phone with tech support and say "The plastic bezel molding around my LCD has snapped. Replace it." Sure, you have to play twenty questions as they go through their usual diagnostics script, but with a bit of patience you'll get a technician on your doorstep the next day to install parts. (Be warned, however, that these technicians are not always particularly clever, and I've known them to break working things in an attempt to fix whatever your problem is - and of course, then you just have to call tech support again and start over.) I've never seen them refuse anything, regardless of how obvious it is user error. (Like the certian someone who manages to magically make her laptop keyboard stop functioning every thirty days - replaced it four times and counting!)

    Of course, all of this assumes a warrenty of some sort. Dell's is fortunately pretty decent. (Since I've seen plenty of perfectly good Dell boxes die after six months, eight months, etc, for no reason in particular, I consider this a good thing!)

  267. Any Warranty only as good as the service by Anonymous Coward · · Score: 0

    Ignoring whether extended warranties are worth the bet in the first place (which of course depends on the equipment), there is the very difficult to determine factor of the quality of the warranty service provided.

    Big box electronics chain in my country survives mostly on the sale of extended warranties. They have no margin on straight goods, so there is very high pressure to sell extended warranties. BUT their actual service center is so pathetic as to be practically non-existent. They are desperate to sell extended warranties, but then don't even attempt to honor those warranties.

    Similarly a major (top 3) hardware vendor relies on a large long-established service center in the downtown core of my city for warranty service, both regular and extended. However, the service center will deny almost anything as being under warranty. You practically have to hold a gun to their head. Plus even once they agree to fixing something 'under warranty', they make it quite clear that you go to the back-of-the-line, and will be fixed after EVERYONE else, and they'll try to tack on all sorts of extra, non-warranty covered charges. This behaviour is NOT the vendor's fault, the service center is skanky and wants to hoover up all the labor charges they possibly can.

    However, I only know these details because my particular area of IT work made me familiar. For even the average geek out there, it could be extremely difficult to find out whether ANY warranty is worth the paper it's printed on with a vendor you haven't dealt with before.

  268. Re: Powerbook FixIt sells salvation too! by Anonymous Coward · · Score: 0

    Great! They're Jesus Freaks (TM)!

    Thanks anyway, but I prefer to give my money to folks who are considerate enough to keep their religious propaganda out of their business.

  269. 2 stories that go together by Anonymous Coward · · Score: 0

    Could you the glue from common blue mussels to put you laptop together?

  270. Skyline Engineering, Inc by nycbrujah · · Score: 1

    Skyline Engineering, Inc for all your Gateway laptop needs.

    --
    'Pleasure is the Disease, Pain is the Cure' - Lilith
  271. this is why it's good to do research by Anonymous Coward · · Score: 1, Interesting

    As a retailer of complete computer systems and repair work, I can only say one thing. It's good to do your homework BEFORE you buy ANYTHING. Steer clear of name brands and when dealing with smaller companies check around with people who have worked with them in the past.

    My company has been retailing custom PCs and notebooks for 10 years now, and I stayed with the same notebook distributor for 8 years until they screwed me badly on a notebook claiming there wasn't anything wrong with it when the video memory was bad.

    The company I use now ONLY sells to retailers and not the general public, but they do assist you to find a local retailer. They support their hardware for as long as it's possible. They actually have the knowledge and tools to find what little I can't find in my shop...oh, and they speak english. I've had nothing but great luck with them since I started using them. The name of the company is "Spartan" and can be found at www.spartanco.com.

    And to the guy that wrote this article.....you're not checking the right shops if they're telling you they can't replace just the plastic around the display. Coming from someone who's worked on just about every laptop ever made....as long as it's not 4 years old or older, they shouldn't have a problem finding ONLY the parts they need.

    Which goes to what I always say, just because the shop is a local shop, doesn't mean they won't try to screw you just like the big boys.....again you HAVE to check them out with other people. Our shop always costed a bit more than any of the others around. We were $50/hr while everyone around us was only $40. But we also only charged 2 hours where someone else charged 3 or 4, plus we didn't sell you parts you didn't need. We had even been known to repair your part instead of replacing it when the cost to replace was too high.

    Anyway, I get kind of annoyed by so called geeks, who don't seem to understand these painfully simple rules. If it's THAT big of a deal....there's this wonderful little product out there called "Tech Hold"....find it, use it on the plastic and be done with it. You'll be able to carry it again.

    1. Re:this is why it's good to do research by Anonymous Coward · · Score: 0

      "Our shop always costed a bit more than any of the others around"

      "costed"? And you run(ed) a business(ed)?

  272. The problem by Sivar · · Score: 1

    ...is that the vendor is almost certainly not the manufacturer. Like the hundreds of CD-R companies that sell the CDs of maybe ten chemical companies, laptops are made from a handful of companies, such as Arima, Clevo, Asus, Uniwill, *etc.
    If these companies discontinue a certain line of laptop, or worse--never offer individual replacement parts for repairs in the first place, you can't do anything about it, and neither can the vendor no matter how much they would like to.

    *Exceptions: Most IBM laptops are actually made by IBM, and Apple makes their own laptops.

    --
    Computer Science is no more about computers than astronomy is about telescopes. --E. W. Dijkstra
  273. Re:Fix it!!! Glue the damn thing!!! by gribbly · · Score: 1

    The type of equipment you need to plastic weld is generally an injection hot melt gun - they typically sell for about $5000 bux and are not too difficult to learn how to use

    $5000? That's a typo, right?

    If not, while I agree with the "just fix it!" spirit of your post, I really fail to see how advising someone to spend $5000 on equipment to fix a laptop that would probably cost way less than half that to replace is in any way sensible.

    grib.

    --
    maybe
  274. Ha! They wanted $900 for a motherboard by Anonymous Coward · · Score: 0

    My Dell Inspiron 4150s power connector stopped working 2 weeks after warranty expired. Apparently, the only way to repair a broken power connector is to replace the motherboard for a reasonable sum of EUR780 ($900).

    Fortunately, Finland has very strict Customer Protection laws, so I'll probably get mine replaced for free - eventually. Unfortunately the Customer Protection Agency is badly overworked and my appeal has been in for over 2 months and might take a few more before anything happens.

    Meanwhile, I'm without a laptop.

  275. Everything is made EXPENSIVE and unrepairable... by edunbar93 · · Score: 1

    No no, you're missing the point.

    People who buy laptops have lots of money to spend on something they could get somewhat larger and faster at a quarter the price. They pay this extra cash for the ability to cart it around easily. To some, this looks like a good trade-off.

    However, laptop manufacturers use this as an excuse to make their products completely proprietary, meaning that if you want to replace/upgrade part X, you have to go directly to them. And you will pay a premium to them as well.

    This also applies to accessories. For instance, a laptop bag is $100. A laptop power supply (which is also needlessly proprietary... they basically just make the plug-in look different from their competitors) costs $100. A laptop network card costs $80 and a replacement dongle (which is of a spectacularly poor design and needs replacement every 2.5 weeks) costs $70.

    A regular backpack (which does a much better job of disguising the fact that you are carrying something really expensive and easy to steal) costs about $30. A regular power supply that puts out 17.5 volts and 1.2 amps costs nothing when you buy an ADSL modem for $69.95. A regular network card costs $30 if you want to buy a 3com, and there aren't any retardedly-easy-to-break parts.

    --
    "No problem. I have the capacity to do infinite work so long as you don't mind that my quality approaches zero."-Dilbert
  276. Duct tape and garden twine by Rogerborg · · Score: 1

    Is all that's holding my 3.5 year old Acer Travelmate together after the case disintegrated around the hinges. I've seen it on other similar models, so it's a manufacturing defect, but it's quite literally not worth pursuing. This is my 3rd line machine, so it's not even worth my time in small claims court. Once again, apathy and inertia come to the rescue of shoddy manufactuers.

    --
    If you were blocking sigs, you wouldn't have to read this.
  277. Maybe it was MADE to break? by Justabit · · Score: 2, Interesting

    Hi, I work in a hock shop/ second hand shop in Sydney Aus. Throughout the years a huge amount of cudos has been given for repairing items (mostly electronic). It sounds hugely geeky but when you have finished repairing on a restaurant table (dinner party with friends) a cute womans nokia with a toothpic and you get her number, you get a rush of blood to the.... head. Then the woman at the table next to yours says "I have a problem of *object name* that needs your attention at my home . can you come tonight?" And all for just doing my job and learning some of the most frequent ways things can stop working.

    I think [I say this so the manufactures wont send out secret agents to silence me] that some (read 'all') companies make their products to fail. There is the rumour of the "salt circuit" that fails exactly on 1 year after the plastic is opened exposing internal circuits to air. If you dont think the inside of a phone gets air then look at your screen and see how much dust is inside. I'm sure there are lots of things like this to make a product break on time.This is obviously to keep the part and labour repair industry going. Dont tell me a manufacturer spends $20 mil designing a product to be sueproof and not know that it will fail on the 14600 to 14700th opening of the lid. They want 95% of the item to JUST pass the 1 year warantee and the consumer to be happy to pay the bloated price for the privilage, then tell their friends to buy it as well. Then when it breaks not complain just buy a new one. All the while yelling from the top of our lungs what a good product it is, well I'm not going to take it any more * I scream from my window*

    I agree with previous contestant that HP lazerjets are great. they are the only printer we touch that is not in a box, new. Also, old CRTs are good if they are from a good mftr German or japanese. Some 20 year old Sonys still come in to my shop and they work better than any 20 year old plasm. prove me wrong. You can tell the diference the good stuff weighs more, try lifting it. In the shop we have an old wooden tv set up as a joke. It has a sign on the screen saying "broken , do not turn on" inside conected to the mains are some cracker spark squibs and a smoke machine. what do they do? They turn it on! and the look on their faces is a reason to keep living. just to let you know if your in a shop and theres a sign.....

    Nicad and NiMh batteris love to be used, the more the better, and used up till there is no more juice. Then recharged till they are full, not half full, or recharged all the time. Thats what causes them to fail. All the time we get cordless phones with dead batteries . LiIon is diferent. It loves to be recharged all the time and hates to be run down. I found out why recently from an electrical engineer. There is a circiut in them that measures how much charge is left If it goes less than 60% of full capacity the circuit kills itself thus rendering the batery useless. This act of hari kiri is designed so that you cant repac the battery case and you have to buy a whole new one from the manufacturer. Ever notice why they keep changing the shape of the bat from year to year? so you cant put old ones into new machines. Self terminating laptops will be next when they figure out that chips will be soo much fast and the programs will be sooo much better that we wont want our old laptops any more, WILL WE!

    On the question of Glues I've found a combination of plastic meltind and Aroldite is the best for strength and for how it looks. I use the melting glue to smuge the 2 surfaces together and blur the lines between edges, you get a sort of glug as the clear glue turns the same colour as the plastic. Then as that is semidry aply some 2 part apoxy (I use Loctite 3801 as it is fast, he said while cheesily holding up product to camera) and hold in place till cured. If you want a flat finish put flat sticky tape over the top and rub slighty. when cured peel off the tape and sand down if necesary. The ability to fix a customers (tv case usualy) thing w

    --
    "Persistance is Fertile" - Me. I can quote myself if I want to.
  278. Two Words... by Anonymous Coward · · Score: 0

    Duct Tape!

  279. Nope. by jotaeleemeese · · Score: 1

    It was not *officially* replaceable. meaning you can destroy the critter in the process. You may be able to do something, that does not mean you should be doing it.

    Apple only recently started official battery replacements after it became patently obvious that not all batteries were as perfect and lost lasting as they hopped (and that the expensive toys the iPods are not disposable).

    --
    IANAL but write like a drunk one.
  280. Here's a list by DABANSHEE · · Score: 1
    Care of The Register:

    Everyone knows that Taiwanese companies make notebooks for big companies like IBM, Compaq, Dell and HP. But which company makes what? Here's the OEM list, courtesy of a Taiwanese wire. Quanta makes Gateway, Dell, IBM, Apple and Siemens products. Acer makes IBM and Hitachi products. Inventec makes Compaq notebooks. Compal makes Dell and HP notebooks. Arima makes Compaq notebooks. Twinhead manufactures for HP and Winbook. Clevo makes Hitachi notebooks. Mitac manufactures for Sharp. GVC manufactures for Siemens, Micron, Apple and Packard Bell. And FIC manufactures for NEC and Packard Bell. (R) According to the survey, total notebook from the small (240 miles long) island amounted to 5,420,000 in 1998. (R)


    Incidently sometimes these Taiwanese Laptop makers will release the same models that they make under commission for the big makers, but with generic branding. These can be much cheaper. Sometimes, when the big retailers designed the laptop, the contract manufacturers are barred from making excess numbers to sell under their own generic brands, but it still has be known to happen too.
  281. My laptop did a Humpty Dumpty... by JRHelgeson · · Score: 1

    As I was checking in for Jury Duty one day, I had my laptop bag open and sitting on the counter top as I scanned my summons - thereby clocking in for the day - when my bag took a humpty-dumpty right off the counter top and landed on the left corner hinge with a gut wrenching CRUNCH!

    Upon examination, the left hinge was broken, the front bezel, and the screen didn't light up.

    Boy was I upset. I had to sit in a jury room all day with no laptop.

    Once home, I took the laptop apart and discovered that I'd broken the FL inverter board(what causes the screen backlight to illuminate). Now, this is a Toshiba Laptop, and I had taken the thing into be serviced - so I called up the service center and asked them to order in some parts for me. They did, and I replaced everything myself - becoming intimately familiar with my laptop in the process.

    Once I got the FL inverter board replaced, the screen still didn't light.

    I called the Toshiba Service Center (Compar in Minneapolis, great guys) and they said, "It's gotta be the fluorescent bulb..."

    Huh? Fluorescent bulb?

    They explained to me that the way the screen illuminates is there is a tiny fluorescent bulb that runs along the bottom of the screen. You have to remove the LCD panel, take off the tape and some screws and you'll be able to access a tiny fluorescent bulb that is the thickness of a #2 pencil lead (about 1mm dia) and it is the length(width) of the screen. Turns out the FL inverter board is nothing but a high-tech ballast. They told me that they weren't sure if they could replace the bulb without replacing the screen - but just about any bulb from any screen, provided it was the same length, would work.

    Now, my friend had a DELL laptop that he'd stepped on and cracked the LCD, but the backlight still worked. It too was a 15" screen, so I took out his old bulb and put it in my screen, but his bulb was about 3mm to long! SO, I pulled out my Dremmel and cut away the metal & plastic on the LCD panel so the fluorescent bulb could extend beyond the side of the LCD Panel. It only extended about 1mm out from the edge of the panel. When I put the screen back into its mounting, it barely fit. I had to cut the wires to the bulb, and solder on the ones for my old broken bulb, but when I powered it up, I had my laptop back.

    It was only then that I noticed that the piece of glass that runs behind the LCD was cracked (NOT the LCD panel itself) but the glass that distributes the light emitted from the bulb. All that means is that the upper left corner of the screen has a wavy shadow. I can live with that.

    All told? The drop cost me just under $200 to repair, and the income earned from jury duty wasn't even enough to cover half of it.

    Oh, and the trial I heard? Some guy that was charged with being a male prostitute (ouch!). The entire time I was in trial, I was thinking of Goatse. Damn you Slashdot.

    --
    Good security is based upon reality and common sense. Common sense is a function of having common knowledge.
  282. Re:Can't find a replacement bezel? One answer by Alphtoo · · Score: 1

    "Gentlemen, we can rebuild it."... The above post was modded 'funny' and it was, but it's also true. Look at it this way: somebody made the original but it had flaws so it broke. Figure out what failed and make a new one, modified to avoid the weakness. In the case of the bezel, heck, get a nice piece of hardwood (walnut or maple look nice), a Dremel, assorted grades of sandpaper, etc. and make one out of wood. It'll be stronger than the original, look much nicer, and be a totally unique laptop!

  283. Gel Super Glue! by KennyP · · Score: 1

    This is the sh!t for repairing all laptop cracked cases.

    Fix the break, let it sit 24 hours, get out Mr. X-Acto knife, and trim the glue down carefully.

    Hope this helps!

    Kenny P.
    Visualize Whirled P.'s

  284. You're Quite Correct on that. Same as most other by Anonymous Coward · · Score: 0

    stores as well.

    I really can't stand stores that have huge
    computer display areas and nobody knows a damn
    thing about them.

    Whatever, they're there for the clueless sheeple
    to buy anyway.

    Anyone who knows enough about computers to be
    proficient with their use can build their
    own BETTER computer themselves.

    Just remember to use RETAIL parts so you don't
    get the OEM shit that all the major Manufuckturers use.

  285. Re: PBFixIt.com is cheaper by cryptochrome · · Score: 1

    How odd. They do powerbooks, but not ibooks. Also it doesn't look like all models. What's up with that?

    --

    ---If you can't trust a nerd, who can you trust?

  286. Thor Regulation by rossy · · Score: 1

    The Thor power tools case impacted companies depreication on inventories, and may be one reason why spare parts are not inventoried, and products have become throw away.

    --
    Ross Youngblood
  287. Bad Experience (Indonesia) by netgecko78 · · Score: 1

    I've a Compaq Presario 700, bought 2 years ago. The cdrom goes loony 6 months ago (wouldn't spin right alias broken). I bring it to a HP Authorized Service Center in Bandung (Harrisma Inc.) and I waited for a whole without a sure answer about the laptop. Then I got fed up and took it back from them and still got charged (fsck them). I think my bad experience represents many laptop owners in Indonesia. Many of the laptop manufacturers don't have service centres, they instead appoint local companies as authorized service centres. Anyway, why is it called service centres? They usually replace the parts, not doing any repairs/services to the broken parts. So I conclude that it's very expensive to have a laptop in Indonesia. Correct me if I'm wrong.

  288. JB-Weld is okay, but this(?) putty is great! by Anonymous Coward · · Score: 0

    I have used JB-Weld with moderate success as it can be somewhat difficult to manage in small places.

    I found an epoxy putty at Home Depot that works GREAT! I forget the name/manuf. but it comes in a small, clear, plastic tube with red caps on each end.

    What you get is about 6" of .5" diam. extruded tube of this putty. Looking at the end, you can see half the putty is dark grey and half is light gray. Bobbittize the tube (usually 1" will be enough) and begin kneeding the putty togeather with your fingers.

    It has a consistency similar to clay or tough play-dough. As you kneed the putty and mix the two materials, they begin to heat up. You have about 5 minutes of fashion and shaping time before the stuff starts to harden.

    It sets up in about 15 minutes and is hard as a rock after 30 minutes. (I think the directions says it takes 24 hours to cure. Cure what? I don't know....:-)...)

    I used it to...

    Extend a plastic "finger" on our washing machine lid that would press a button to tell the washer the lid was closed. The switch inside the washer must have slid down *just* enough that the "finger" would not reach. Extending the plastic finger half an inch worked great. The white plastic was very smooth -almost like teflon. I can't believe this putty took hold!

    Fix a cast iron bird bath 3 years ago. The repair is at the top of the stand -just below the bath bowl. A structurally critical point whose original design was not robust enough considering the weight of the cast iron bowl. It's still outside with hot summers, freezing winters, and bird traffic.

    Fashion some slotted wall hanging backs for some antique candle holders. The sconces were designed to be flush against a wall, but there was no provision for how to mount or hang the sconces on the wall. Nothing! Since the sconces had hollow backs, I was able to place some putty in the cavity and fashion a vericle slot that could be slid onto a screw projecting out of the wall. Pulling down on the sconces will rip the screw out of the wall before this putty budges.

    HTH!

  289. Re:Fix it!!! Glue the damn thing!!! by Anonymous Coward · · Score: 0

    Plastic Welding? $5000 glue guns? Glue that probably has to be bought by the gallon? The guy just wants to fix a small break, not fix a goddamned boat!

  290. Do-it-yourself fantasy by Anonymous Coward · · Score: 0

    No one shopping for a single piece worth about $5 is going to work out any "deal" with a manufacturer who doesn't sell parts to individuals normally.

  291. Re:Aztec? Ew. by rifter · · Score: 1

    100% completely serious question: Do you or your girlfriend find the Aztec attractive? As in "Hey, that's a really great looking vehicle!" ? I'm genuinely curious if my taste in mainstream on this one.

    Slashdotters seem to miss the correllation here. This girl

    a) finds the Pontiac Aztec attractive

    b) finds the aforementioned slashdotter attractive (though probably less so after he broke her car...)

    And you think he shoudl question her tatse? :)

  292. Quickly repaired, and all's well... by arpoodle · · Score: 1

    I have a compaq presario 2111EA I got at a bargain price...

    since then I've put in a bigger HD and added more memory, so technically I've screwed the warranty..

    I cracked the display, and thought it was going to cost a fortune..

    not so.. I contacted a few private suppliers who were quoting silly, then tried Compaq directly, who said it would cost about 300, and they would process the shipping as if it was in warranty, to save me the costs (wayhey says I, since the repairs center it was going to is in the Netherlands and I'm in the UK)..

    a nice UPS box arrives the next day, and there the saga pauses for a bit, as work and other commitments mean I NEED the laptop, and so I'm using it with an attached monitor...

    3 months later, I finally get a break, put the lappie in a box and call UPS for a collection. 3 weeks later UPS drop off the lappie, all fixed and I'm very happy.. as for the 300 bill? still waiting.. looks like it was processed as a warranty repair, even tho A: I'd be inside the case and invalidadted the warranty, and B: cracked displays aren't even covered under warranty.

    I'm very happy with Compaq's service, but I put this down to the inefficiencies of a large company, and not deliberate "good treatment". maybe I'm just a sceptic, after the last compaq I had (and evo 110) kept dying due to overheating.
    just my 1/5 of 6p's worth.

    a

    --
    When a passenger of the foot, hooves in sight, tootel the horn trumpet melodiously